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Spitzer Toyota Monroeville - Service Center
Monroeville, PA
352 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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352 Reviews of Spitzer Toyota Monroeville - Service Center
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January 30, 2025
Deana Hicks has been my service rep for about 7 years. ALWAYS a smile, pleasant, courteous, friendly, and MOST IMPORTANT keeps me up to date on required maintenance. Always advises me of cost and when ve ALWAYS a smile, pleasant, courteous, friendly, and MOST IMPORTANT keeps me up to date on required maintenance. Always advises me of cost and when vehicle is ready. OUTSTANDING More
by billkern
Employees Worked With
January 19, 2025
Charles Carter was excellent and was very patient and answered all my questions in depth and without getting upset. I highly recommend him as a service representative and hope he does my service the next answered all my questions in depth and without getting upset. I highly recommend him as a service representative and hope he does my service the next time also. More
by rogip
Employees Worked With
Charles Carter
December 15, 2024
Dear Mr. Drakulic, On principle we never take our cars to dealers for service. They are overpriced and try to upsell. However, we had such a very positi Drakulic, On principle we never take our cars to dealers for service. They are overpriced and try to upsell. However, we had such a very positive experience with purchasing our 2018 Prius Prime from Josh Prittie in April of 2024, that when we lost one of our key fobs, we decided to try your service/parts department to replace it. (We have owned Priuses since 2008 and have lost one key. We bought a replacement online and had a locksmith reprogram. It took several visits to get it right so thought this time we would try a dealer even though we knew it would be more expensive.) I called to order the part and held my breath at the $260 price tag plus $180 to install. (An OEM part on line was $110 with an entry key). We went forward with an appointment. My husband drove 2 hours from Erie to make the appointment, waited 1 hour 45 minutes and drove 2 hours home. Upon returning home we noticed that the service department forgot to ‘replace the entry key’. We called and found out to get the key was another $80. This is extortion. Every key fob sold on the internet, OEM or other, comes with a physical key. When I ordered the fob, it was never mentioned that the entry key would be $80 extra or that it was not included. Had I known that to get the set would have been $340 just for the fob and key I would have NEVER ordered it and would have bought the OEM part on line and looked for a local locksmith. We are now into a key fob without an actual key for $440, shame on us for ever trusting a dealer again. We are loyal Prius buyers but we will never buy any car or service from Spitzer Toyota again. Sharon F More
by Sharon F
Employees Worked With
Charles Carter
November 29, 2024
James Thomas serviced my 2006 Prius. There was a lot of work to be done, it was done in two days, and as far as I can tell three days later it was done well. There was a lot of work to be done, it was done in two days, and as far as I can tell three days later it was done well. More
by alexandermichael45
November 26, 2024
This my second Rav 4 I have purchased from Spitzer in the last 8 years and the service has always been outstanding and Deana Hicks was professional, and very knowledgeable and helpful in servicing my Rav 4. last 8 years and the service has always been outstanding and Deana Hicks was professional, and very knowledgeable and helpful in servicing my Rav 4. More
by mamtwo008
Employees Worked With
