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Spitzer Volkswagen Amherst
Amherst, OH
196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 196 reviews
July 17, 2012
rob was a perfect gentlemen and a great salesmen. he made us feel like part of his family and someone we could trust. we love the cabrio! ed and joanne krueger made us feel like part of his family and someone we could trust. we love the cabrio! ed and joanne krueger More
by ekrueger
Employees Worked With
rob ott
Helpful June 21, 2012
My husband & I came in looking for a new Jetta and we 1st met with well he called himself Robot (really what adult calls himself that?). He was rude & stupid! Did NOT know anything about the car tried to 1st met with well he called himself Robot (really what adult calls himself that?). He was rude & stupid! Did NOT know anything about the car tried to xx his way through his little speech. Next we met Bill. He did nothing but give us a bunch of lines (typical of carsalesmen)! The ONLY person who was professional was the finance guy Chris. He came in and went over our credit score and showed us what was wrong with it (we had a bankruptcy a year ago). He assured us that he was going to get us a loan and then told us the rest of the process that was going to happen. Chris then went into his office and Robot came back! He made me feel uncomfortable and my husband and I made an excuse to leave. We called Chris and said we did not want to finish the deal with Spitzer and bought elsewhere. We didn't and I think he knew that because the questions he asked. Before he hung up he said if there was anything he could do for us to give him a call. We will not need anything and will NEVER step foot in their dealership. We will go to Ganley even though Spitzer is 3 miles away from our house. Bill & Robot (????) made us feel that uncomfortable! More
by tinaandjon1967
Employees Worked With
Robot?, Bill Burke, Chris Olejko
April 28, 2012
I was looking to upgrade from my 2006 VW Touareg and through my comparison shopping had decided on a pre-owned/certified 2011 VW Touareg TDI. My husband found that Spitzer had a pre-owned/Certified 2012 through my comparison shopping had decided on a pre-owned/certified 2011 VW Touareg TDI. My husband found that Spitzer had a pre-owned/Certified 2012 Touareg TDI. My husband called the dealership on Monday to get some information and we were going to wait until the weekend to make the 2 1/2 hour drive to the dealership, but decided to make the trip on Wednesday. I called Wednesday before I left work to tell Bill Burke, who was currently driving the Touareg, that we were coming to see it. When we got to Spitzer, Bill greeted my husband and me and showed us the 2012 Touareg, which was prepped and clean. Steven, another sales agent, took us for a test drive and went over all of the new options on the 2012 that my 2006 did not have. Bill and Steve gave me a good price on my VW trade in and a good price on the Certified 2012. Additionally, because the 2012 was a certified pre-owned I got a GREAT interest rate through VW financial. Steve stayed an hour later that the dealership closed to go over the Touareg with me and my husband to make sure we knew how to work the integrated Navigation system, phone system, SIRIUS, ect. I couldn’t be happier with my new Touareg, and Steve called to follow up with me a few days later and informed me that someone else came in to buy this Touareg the following Friday, so it’s a good thing I didn’t wait. The 2 1/2 hour drive was well worth the GREAT customer services and experience I recieved with Spitzer. More
by kgschultz
Employees Worked With
Bill Burke, Steve Bush
April 26, 2012
After waiting around for a car at another dealership who then sold it out from under me, I made my way to Spitzer VW Brian Shull greated me in the parking lot and I test drove the endeavor. I knew from that then sold it out from under me, I made my way to Spitzer VW Brian Shull greated me in the parking lot and I test drove the endeavor. I knew from that point that this was the car I NEEDED to have, and Brian knew that also! He worked hard with Chris Olejko all day on tuesday and wednesday to get my finance where I wanted it to be. I went in Wednesday night and signed paper work on my amazing 2011 Endeavor. The price was amazing more than $5,000 off of the KBB price, and the price on my trade in was also great! I will be recomending Brian and the Spitzer VW team to my family and friends in the future!! More
by skrucinski
Employees Worked With
Chris Olejko, Brian Shull
March 29, 2012
Stevens was very professional when i was looking for a car. Great in listening what i wanted.He is concerned with me being satisfied. Thanks car. Great in listening what i wanted.He is concerned with me being satisfied. Thanks More
by ldj1lady
Employees Worked With
Steven Bush
March 19, 2012
I went to the Spitzer Amherst Volkswagen to comparison shop for a vehicle. When I arrived I was greeted by a salesperson within minutes. Bill Burke made my visit much more than a fact finding expedition shop for a vehicle. When I arrived I was greeted by a salesperson within minutes. Bill Burke made my visit much more than a fact finding expedition, he was helpfull, knowledgable and let me make my decisions. He was versed not only in what his products offered but how they compared to the competition, able to show me where the value was in my prospecting. I was treated with respect by everyone I came in contact with at the dealership and made to feel that my questions and situation were their primary focus. The team worked with me irrespective of whose 'client' I was. I was impressed with the attention to service and focus on creating a bond with clients. So much so that I chose to select a new vehicle while I was on the lot. Bill made a point of showing me my options and giving me the best value for my situation while building a relationship and bond of trust. Chris and Bill worked out the paperwork quickly and put me in a beautiful vehicle that I will enjoy for years. I will make it a point of refering all my personal and professional friends and aquaintances to the Spitzer Amherst Volkswagen dealership, Bill Burke and Chris Olejko in particular, who are in the market for a new or used vehicle. More
by sneaks0717
Employees Worked With
Bill Burke, Chris Olejko, Bill Burke, Chris Olejko
March 14, 2012
I have been lucky enough to have had connections in the car business for a long time and have received excellent service. But I have never received the level of service and respect that I received at this car business for a long time and have received excellent service. But I have never received the level of service and respect that I received at this dealership. From the Owner to the Finance Manager to the Salesman everything was great! I will refer anyone and everyone I know to this dealer for new or used automobiles! I have not experienced better service, quality of work, friendliness, overall experience or price from any dealer that I have purchased an automobile from. High 5 to all at Spitzer Amherst! More
by sherrileedom
Employees Worked With
Stella Adams, Tom Bowens, Chris Johnson
March 03, 2012
If you want someone to promise you the world and never deliver this the dealer for you. Dan the sales manager on 2 seperate occasions has failed to return my phone calls regarding service needing to be do deliver this the dealer for you. Dan the sales manager on 2 seperate occasions has failed to return my phone calls regarding service needing to be done. If this is what spitzer has for management i will NOT ever deal with them again. More
by derek graham
Employees Worked With
dan the sales manager
February 17, 2012
We traveled from Celina Ohio to this dealer. We found the auto we wanted on the internet and Stella impressed me by responding to my questions via a phone call at night! I was on the computer chatting so she auto we wanted on the internet and Stella impressed me by responding to my questions via a phone call at night! I was on the computer chatting so she knew I was up. She bent over backwards to help us out and we ARE recommending this company and Stella Adams to our friends, family and co-workers. This is where we got the BEST deal for what we were looking for. We love our Rendezvous! Thanks! More
by CassieWilkins
Employees Worked With
Stella Adams
February 09, 2012
George was incredibly helpful? He spent a lot of extra time in order to make sure we were happy and taken care of. I will refer friends, family, and such to this dealer and would buy a next vehicle here a time in order to make sure we were happy and taken care of. I will refer friends, family, and such to this dealer and would buy a next vehicle here as well myself. Thank you. More
by Mbutler0106
Employees Worked With
George chedid , George Chedid
