On my 3rd Hyundai. Always had my cars serviced here. Appreciate the coupons and oil change packages. And the people in the service department are amazing. Super professional and friendly.
"Do Not stand behind their product/service"
I purchased a 2019 Jeep Cherokee in November 2018. I was told that I had a 1 year maintenance program for oil changes and tire rotation. My first visit I had to remind sales that I had this program. The sales person entered it into the system. My 2nd visit I was told that I didn't have a maintenance plan again. Spoke to sales again, this time no help. Spoke to finance guy, no help! Ended up paying $135 for oil and filter change and tire rotation! Buyer beware!
"Accolades and Dissection"
I applaud Sport Durst for its diversity and professionalism. The employees provide great customer service, and the dealership provides jobs for many people who would otherwise be unemployed, but as with any car dealership, potential buyers should have already done their research before shopping. This means that you should already know what you want and how much you are willing and able to pay, what your trade is worth, and stick to your game plan. Workers have to be paid too, so the bottom line is that they have to watch their bottom line. Don't expect them to assist you to their own detriment. I had a plan when I went in, but did not stick to it. It is my own fault that the total exceeded my budget of $15.000 by about $4000. There were add-on items like service contracts and warranties that I had not figured in. I should have stuck to from my original plan.
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