Sport Durst Hyundai

SPORT DURST VOLKSWAGEN - Goldsboro, NC Ask for Kevin & Ms. Frankie!!! RESPECTFUL, HONEST, CARING, CUSTOMERS ARE TREATED LIKE FAMILY, PROVE THEY CARE, PROFESSIONAL, HELPFUL, ABOVE THE REST, MAKE YOU FEE Ms. Frankie!!! RESPECTFUL, HONEST, CARING, CUSTOMERS ARE TREATED LIKE FAMILY, PROVE THEY CARE, PROFESSIONAL, HELPFUL, ABOVE THE REST, MAKE YOU FEEL COMFORTABLE, and most importantly TRUSTWORTHY!!! (BEST car buying experience I have EVER had!) If I could rate higher than 5 stars I WOULD! This is by far the BEST place to go when you are looking for a vehicle! I was having a difficult time finding the car I wanted, and Kevin & Ms. Frankie WENT ABOVE AND BEYOND!!!!! They stayed several nights past closing with me, made phone calls to the banks, and they were honest with me every step of the way! I went into the dealership inexperienced, and a young woman who did not know much about financing a vehicle. Ms. Frankie sat down with me, explained all the different options, and let me know what she thought would be my best option. Their focus was not on getting me a car that would put more money in their pockets, but what was my best option considering the value, price, interest rate, and refinancing... and making sure I left out the door feeling happy and comfortable with my purchase. It is very difficult to trust a salesman, when you know the ultimate goal is to make a sale, but these people are GOOD TRUSTWORTHY PEOPLE! If I lived out of town, I would travel in the future just to deal with them, as that is how comfortable I feel with them. I would recommend anyone I know to go see KEVIN and MS. FRANKIE!!! I had a few issues and concerns, and they did not have to help me but they did! I had already purchased the vehicle, and noticed a few things that had me concerned. Instead of telling me they couldn't do anything about it since I had already purchased the vehicle, they looked it over, agreed with me, and offered to fix everything! I would like to stress, they did not have to do this, as I already made the purchase, but it is clear that they value their customers and uphold the standards of the vehicles that they sell!! Ms. Frankie stated her ultimate goal was to have me and my husband happy with what we got, and she not only said that, but put it into action! They gave me a loaner vehicle while the vehicle I purchased was being repaired. If they were trying to scam me, they very well could have, however they did the right thing and allowed for me to pick a different vehicle or give them the chance to fix everything I was wanting fixed. Like I stated, I had already purchased the vehicle and didn't realize a few things until after the fact (that they were also unaware of), and they were extremely respectful and willing to help! I had an issue with one of the tires, and Kevin met me well after they closed on the side of the road to help me change a tire, and then they ordered me all new tires because of the inconvenience. I was SHOCKED at that act of kindness I was not expecting! I don't know any other car salesman you could call at 8:45pm at night and they come meet you to help you put a spare tire on your vehicle, after spending hours with you at the dealership already. It is truly amazing and unbelievable at how great of an experience I had, I could not say enough great things about this dealership and the people that work there. If you question the validity of anything I have stated, I am not related to anyone here, just met them last week, and feel free to reach out to me if you have any questions on my experience!!! YOU WILL FEEL LIKE FAMILY AS SOON AS YOU WALK IN THE DOOR...it's a place like no other!!!!!!!!! Respectfully, Nicole Rose More

It is an absolute shame that mistakes and customer service shortcomings are apparently so prevalent at Sport Durst that departmental, dealership and even corporate leadership is numb to addressing it service shortcomings are apparently so prevalent at Sport Durst that departmental, dealership and even corporate leadership is numb to addressing it in a timely and definitive manner. “I’m too busy” is not an excuse for poor customer service – if you had better trained employees and made fewer mistakes, you would be less busy. But I have a feeling that problem will rectify itself when customers stop coming. It is telling that management names and contact information is omitted from their website – they do not want to hear from you. There are two types of customers at Sport Durst Hyundai; 1) Prospective customers they will tell anything to make a sale and, 2) Former customers they never want to hear from again because they already have your money. Do not reward this type of incompetence and abhorrent customer service by patronizing them. Let’s be frank, Dealerships add little to no value to the car buying process. Their only role is to complete paperwork accurately and provide local customer support for the products they sell. Sport Durst fails monumentally on both accounts. Below are just a few highlights of my horrendous experience with Sport Durst/Millennial Automotive Group. - Called sales rep (Taylor) and asked her to do walk around of vehicle to note any damage as I would be driving from 2 ½ hours to purchase a demo car. Rep indicated no damage yet when I arrived there was very visible damage to the rear bumper. - Finance Director (Dennis) misrepresented terms of CPO warranty indicating that service under the warranty had no customer copay/deductible and that the warranty period would commence from the date and mileage the vehicle was delivered to me. Both statements are inaccurate and contradicted by the CPO Warranty terms and conditions posted on Hyundai’s website and in the paper work he provided to me. Also did not sign the CPO documents and listed incorrect lienholder on sales documents. - Left repeated messages for Finance Director, Sales Manager, General Manager and even the MidAtlantic sales director for assistance in acquiring the corrected documents. No response to emails and verbal promises to provide were not followed-through. Excuse given was that they were busy and had paperwork everywhere - that's encouraging - Plates were deliver to dealership for pickup (2 1/2 hrs away) despite assurances they would be mailed to me directly. More

My car was serviced Dec28.Outstanding greeting from My car was serviced Dec 28.Outstanding greeting from everyone. Ralph was. good at explaining everything to me. Had a appointment. Every went well My car was serviced Dec 28.Outstanding greeting from everyone. Ralph was. good at explaining everything to me. Had a appointment. Every went well C More

Great work on my car, got me in and out in an hour. I appreciated the time put in. The service fellow took my emailed coupon without difficulty. Great experience. appreciated the time put in. The service fellow took my emailed coupon without difficulty. Great experience. More

Great service from top to bottom. Very friendly staff not pushy. Finance department was very helpful. Rich Shout was very helpful and patient great job. pushy. Finance department was very helpful. Rich Shout was very helpful and patient great job. More

Dominic was fantastic and they took great care of me and my car. I will always bring my car back here for service from Now on! my car. I will always bring my car back here for service from Now on! More

Kenneth Bergmann provided excellent customer service start to finish. He was very personable, and answered all of my questions pertaining to the service needs of my car, provided available options and start to finish. He was very personable, and answered all of my questions pertaining to the service needs of my car, provided available options and associated costs, and was patient and flexible when I needed to reschedule a follow-up service. More

Great customer service before, during and after the sale. We worked with Taylor Burton and she was great! Good pricing and great warranty. Highly recommend. We worked with Taylor Burton and she was great! Good pricing and great warranty. Highly recommend. More

I highly recommend Charles Pettiford , he was very honesty and explained the car purchasing process. He sold me a car that fit by budge and the financing process was easy. Thank you Charles Pettiford! honesty and explained the car purchasing process. He sold me a car that fit by budge and the financing process was easy. Thank you Charles Pettiford! More

Great sales and service. The salesperson (Mike R) listened to what we wanted and truly worked with us to get it. Would recommend to everyone listened to what we wanted and truly worked with us to get it. Would recommend to everyone More