Sport Durst Mazda

Personable and Professional Staff!! My firsthand experience with Sport Durst was a blessing! I did not know if I would be approved for financing, initially. I just went home , prayed, a My firsthand experience with Sport Durst was a blessing! I did not know if I would be approved for financing, initially. I just went home , prayed, and hoped for the best. Enter Mesha Hawkins, Finance Manager and the magic began! She told me should would do her very best to get me financed, and true to her word....she did just that! Even when I let her know the monthly payments would be too much for me, she worked on my particular situation to get them reduced. I hope I never have to purchase an automobile anyplace else! Everyone I encounter there from sales to service is Paramount! I'm more than happy with my Mazda, and the referral fee is grand too! More

Praise the workers that deserve it The people that were mentioned above went above and beyond to help and solve any problems that I had only thing I could recommend would be that the ot The people that were mentioned above went above and beyond to help and solve any problems that I had only thing I could recommend would be that the other workers not listed above should not judge a person by the way they look or disability. More could be said but unnecessary management takes care of any issue when necessary that's a plus More

Trying to schedule and oil change There needs to be some work done with the returning of calls for the service center. It is awful trying to get through to anyone to schedule a simple There needs to be some work done with the returning of calls for the service center. It is awful trying to get through to anyone to schedule a simple oil change. I have had the worst experience trying to get my oil changed and I have been trying to reach someone or get someone to call me back for a month now. More

Very good experience I was pleased with the entire experience. From the the telemarketer Germina making a video of the car and sending it to me, to Hieu's professionalism I was pleased with the entire experience. From the the telemarketer Germina making a video of the car and sending it to me, to Hieu's professionalism, I would definitely recommend you to anyone looking for a car. More

Typical bait-and-switch dealership. Run, don't walk away! Typical bait-and-switch with mandatory add-ons and captive financing rates, stay far-far away! As a veteran, I used my USAA benefits to get in touc Typical bait-and-switch with mandatory add-ons and captive financing rates, stay far-far away! As a veteran, I used my USAA benefits to get in touch with a dealer for a great deal and they sent me to this stealership. After a test drive and some email communication they claimed that they would beat the best price that I received by $500. I showed up today with my other price and the manager hemmed and hawed about fine print etc. When he would not beat my other quote, I produced an email from Sport Durst with a lower offer than what he was offering me. At first he mumbled something about how that was not an authorized price. He then said that I had to use their financing and that there was an additional $950 "accessory" package that was mandatory and that it was in the fine print. I asked him to show me this fine print in the email and he could not find it. I was ready to walk out and he finally said that he would honor the price that they quoted me via email. Really? Is it now optional to honor your written contract? But, they said I had to use the Mazda financing but they would keep the incentives. Their financing was three points higher than USAA and the pricing they used put their price over $3k over their closest competitor if I did not use their financing. When I told them, in no uncertain terms, that would not work for me and is not in line with their low price "guarantee" as it is actually $3,200 over the next lowest out-the-door price, they brought out a finance guy to do some creative accounting and show how if the numbers are shifted around and you squint just so, it is not that much more expensive. At this point, my wife and I are incredulous. We both have multiple master's degrees (mine are in business) and we cannot believe that a major Mazda dealer is trying to pull an old-fashioned bait-and-switch. I think because we are Hispanic and young they felt that this would work on us. Sorry, my wife graduated Summa xxx laude from Columbia University and we are not falling for that. The sales manager was then very rude and essentially showed us the door. The sales man on the other hand was polite and the issue here was management not the sales personnel. We expected to drive home in our new vehicle as we had showed up with a pre-negotiated price that management refused to honor once we were there. In summary, this is a terrible dealership that should not be in partnership with USAA as they obviously do not honor their own word, much less our veterans. Their predatory sales style attempts to prey on minorities and people of color that they assume are ignorant of simple math. Not only did they lose my business, but I will never service my vehicle there nor will I purchase my KTM, that I had planned for this spring, from their sister power sports dealership. Do yourself a favor and go anywhere but here. More

Best experience we've ever had We needed a car due to some issues and we didn't have a down payment due to not knowing we need a car. And they worked with us!!! They treated us lik We needed a car due to some issues and we didn't have a down payment due to not knowing we need a car. And they worked with us!!! They treated us like family and made sure to get us what we needed and what worked for us. We will be using them for any and all car related anything for the rest of our life!!!! More

Awesome service My salesman and everyone else was extremely friendly and upbeat. I didn't think I would qualify but they made it happen. He answered all of my questi My salesman and everyone else was extremely friendly and upbeat. I didn't think I would qualify but they made it happen. He answered all of my questions and was very knowledgeable. He was also very patient in showing me how everything worked in the car. More