Back

Sport Mazda

Orlando, FL

4.9
13,667 Reviews
Don Mealey's Sport Mazda in Orlando is the home of the "Mazda Experts" who provide the highest rated dealership customer experience in all of Central Florida. DealerRater's Florida Mazda Dealer of the Year for the last eight years. Family-owned and Family-operated, we are part of the Don Mealey family of auto dealerships that have been serving Florida customers for almost half a century. Check out the many wonderful customer testimonials and then visit and experience a new level of customer service from the friendly and award-winning professionals at Sport Mazda.
Contact Dealership

9786 S. Orange Blossom Trail

Orlando, FL

32837

Directions

By Type

Showing 13,667 reviews

April 16, 2011

I recently bought a used GMC truck from this dealership. Overall, I had good experience. The sales rep, Dave, was honest and had a straight forward approach to business. The He made the whole process quick More

by russv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Isabella
April 15, 2011

I purchased a CX-9 from Sport Mazda Kerwin our sales rep made the entire process quick and easy they were very fair on my trade in value and gave me an excellent deal on the CX-9. I was very impressed with More

by woodsorp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kerwin Larocque
April 14, 2011

the staff was very friendly i got the car for my birthday. the staff even went out their way to even get me a purple bow for the car i state purple was my favorite color.i was so pleased with the s More

by SHELITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Titco
April 12, 2011

Ok. I drove up with my family expecting to go around to several lots that day but this place came recommended. Nice cars. I'd already shopped prices and notes online for many styles of vehicle including on More

by ajjones1322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Alvarez, Josh, Beth Alvarez
April 09, 2011

When I first got to the dealership I wasn't looking to buy a car but after Lenny showed me the selection of cars I had to get my rx8. He was very friendly as well as the rest of the team there. I never More

by Jmanpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny, Lenny Parnell
April 08, 2011

I went into the dealership after talking via email for a couple days about the 2007 Mazda 3 Hatchback that was available. I made an appointment to come in and met with Farid. I came in with the mindset that More

by campbell0429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid, Josh
April 06, 2011

I was in to buy a used car Saturday. I was looking in the $10,000 price range. they staff insisted on trying to get into a 2004 at 16,000. I told them it was too much and I didn't want to be a slave to a pay More

by my94caddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
doesn't matter they are all crap
Apr 12, 2011 -

Sport Mazda responded

We certainly can understand how you would feel so unhappy with the situation. After reading your first review, it is very clear that you were emotionally attached to your new car. Reading the other reviews that appear on numerous websites, you cannot possibly believe that we intentionally deceive customers or set out to purposely mistreat them. Satisfied customers is what we always intend as a result of every transaction. When you came in your salesperson worked very hard to find you a car that, based upon all we knew of your situation, would be affordable and meet your needs. Every attempt was made to find you the best possible rates that would fit your circumstances. Being a Saturday, immediate access to personal contact with financial institutions is limited and we depended upon stated terms previously negotiated with our lenders. When you left our dealership, we absolutely believed that the financial terms would remain the same. Unfortunately for us, based on additional credit issues, the lender changed their terms resulting in the changed offer. We immediately took additional steps to try to arrange a different lender for you who would come closer to the original offer. We were unable to do so. Believe me we never set out to purposely deceive or inflict emotional stress on any customer. I can understand how you feel; it is an emotional roller coaster. I do feel that we did our best, and in your case, we failed. Sport Mazda offers you our sincere apology and ask that you take into account the economic situation that would make financing cars a little less predictable. Please think about how you felt when you wrote the first review. We are the same people; we just failed in our attempt to make your experience a positive one. On behalf of our Sport Mazda family, we wish you the very best. David Bowers Customer Service Manager

Apr 12, 2011 -

my94caddy responded

fair enough. I would also like to thank beth for promptly getting back to be about the broken lever for the tegra top. I had an idea I wouldn't hear back

Apr 12, 2011 -

Sport Mazda responded

Thank you very much. As tough as the car business has been for the last couple of years, unhappy customers is the last thing we want. This Saturday, the GM has decided to use your review as a topic for discussion with Managers. It is a real example of understanding the emotional investment that customers have in the car buying experience and how our actions have impact. Reputation is the only thing a dealer has control of nowadays. Car prices, availability, financing are no longer something we can control. We do not take unfavorable reviews lightly as they do impact every employee at the dealership. Thank you again for your kind words about Beth, she really is a sweetheart and does try her best for every customer. If you feel that we did not intentionally mean to cause you any emotional damage, it would be deeply appreciated if you could amend your DealerRater review. I am not asking you to give us all fives, but we do want people to know we care. Think about it and if it is possible that you could go on the DealerRater site again and make some changes the entire staff would deeply appreciate it. We do like customers and do like to see people leave happy, sometimes we just don’t do the best job we can. Have a great day! David Bowers Customer Service Manager

April 06, 2011

Kerwin, my salesman, was absolutely wonderful! Within hours of submitting my application, I had a response from the finance company and within minutes after that I was on the phone with Kerwin who was t More

by debmarihow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kerwin Larocque
April 04, 2011

Coming here was the best decision my husband and I made. Kerwin is a great sales guy. He asked us what eactly we wanted and he gave us exactly what we needed. He understood our situation and did not ask us More

by jgonzalez26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kerwin
April 02, 2011

michael was extremely helpful in all areas . my son was buying his first car and i couldn't be happier with the experience. micheal was great at explaining the details and showing us all the 0ptions. it More

by blnole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
michael ross
...
1357
...