Sport Mazda - Service Center

My Rotary Family I've been a Mazda rotary family member since 1973. Donnie is one of the best service consultant I've had the pleasure to work with and he is an asset I've been a Mazda rotary family member since 1973. Donnie is one of the best service consultant I've had the pleasure to work with and he is an asset to the Mazda family. W.Salam More

In and out within record time! You guys beat your estimated wait time each and every time I've come in. Great job in setting expectations, fixing a recall that I was unaware of, an You guys beat your estimated wait time each and every time I've come in. Great job in setting expectations, fixing a recall that I was unaware of, and for explaining everything you did in "normal" code (I'm not an auto mechanic and I appreciate you remembering that!). Always good to see Donny although this time I worked with Ellie and she was great too. I certainly will continue to make the drive for service like this. More

15K service on my CX-5 All service was conducted in a timely and professional manner! My vehicle was ready about 15 minutes before the estimated time. Thank you for a job All service was conducted in a timely and professional manner! My vehicle was ready about 15 minutes before the estimated time. Thank you for a job well don! More

Saved The Day, & Our surprise visit w/ Active Duty Army Son My car needed service. My son was coming to spend time with us on his newly acquired, Leave from the Army I was at UF HEALTH Cancer Center, and I tr My car needed service. My son was coming to spend time with us on his newly acquired, Leave from the Army I was at UF HEALTH Cancer Center, and I tried to arrange for someone from Sport to pick my car up, while I was in the Pulmonary Wellness Program. Kerwin said he'd be willing to do so, as long as the Service Manager, could fit me in on Wednesday or Friday. ( I was calling on Monday.) I drive into Orlando Monday, Wednesday, & Friday to go to UFHCC . knew the hospital campus, was close. But I tire easy, my husband works and I need some help to manage getting my car serviced. To say the lama agent of the Service Department was Indifferent to my situation was an understatement. . He actually told me, what I knew to be a 13 min. Drive to the Dealership, would take an hour and 15 mins. He was clueless, returned my call of Monday, on Wednesday. Then explained how he had a desk full of people ahead of me. I was so disappointed. I have had many Heath challenges that lead to me being put on oxygen 24/7. .my time to wait is limited by my oxygen supply AND my stamina. Then, I called Friday morning, and Rob said to ask for him. My prayers had been answered! By then my daughter had arrived, tired, but willing to help,, from Oahu The efficiency and expedience with which I was taken care of by Rib and the tech, was amazing. Even a recall item, I knew nothing about, was fixed! My only disappointment was, we couldn't get my car to make the mystery noise it has made, since the day I bought it. So many people have heard the noise, yet, as patient as the tech was, it just didn't happen while he was in the car. Don't you know it did, it, when I got back to The Villages? Not his fault, nor mine. We will be back again, and knowing what an easy process it is to get the car serviced will make it easier to do so. Not w if I could only build some stamina, and loose the oxygen. But the O2 is going to be a life long accessory, So I plan to call and ask for Rob, whenever I need my car serviced! Thank you Sports Mazda, for living up to your promise of being the best, far and wide. Now to relax and enjoy my Army son, in my Grand Touring CX5. . More

Recall & Oil Change I was impressed that I received an email from the dealership prior to receiving my recall notice. I set up the appointment including a scheduled oil I was impressed that I received an email from the dealership prior to receiving my recall notice. I set up the appointment including a scheduled oil change. Ellie was great as usual and I was in and out quickly. Very satisfied with my overall service. More

Excellent service at a reasonable price Ellie handled my Mazda 3 service requirements very efficiently. Additionally, she made a proactive suggestion regarding purchasing alignment protectio Ellie handled my Mazda 3 service requirements very efficiently. Additionally, she made a proactive suggestion regarding purchasing alignment protection which I really appreciated. Ellie projects a great image of honesty for the dealership which, in my opinion, will undoubtedly bring in additional business. More

Excellent service Brought my car in for a squeak in my windshield and to get a dent removed. Serivce man recognized I had recall work to be done as well. Offered a comp Brought my car in for a squeak in my windshield and to get a dent removed. Serivce man recognized I had recall work to be done as well. Offered a comp rental car while my car was in service. Very impressed with the concern of the company to find the problem and fix the noise correctly. More

Sense of urgency I had a morning appointment and the cars awaiting service check in were lined up. All of the service folks were almost jogging around to keep people I had a morning appointment and the cars awaiting service check in were lined up. All of the service folks were almost jogging around to keep people from waiting too long with their cars. People filled in for each other so no customer had to wait too long, even if their service person was tied up. Ellie fits right into that model of customer care. Pete in Parts/Accessories spent a lot of time and effort to get me the right accessories for my new car and to help me understand installation. More

excellent customer service , Thank you! Very satisfied, Donny helped me from beginning to the end. They started working on my car at the time it was scheduled, no delays. Thank you! Very satisfied, Donny helped me from beginning to the end. They started working on my car at the time it was scheduled, no delays. Thank you! More

oil change I came in for oil change i knew i needed some. More work to get done at first i was going to get only. One of the things i needed to get done but.Rob I came in for oil change i knew i needed some. More work to get done at first i was going to get only. One of the things i needed to get done but.Rob Nestor came to me and talked to me. He was able to find me some savings. So i was able to get all my work done on my car thanks Rob and Donny am always happy when i leave there GREAT SERVICE GUYS FROM MRS. HUNTLEY More