Sport Subaru South

This is long and boring but I don't take leaving negative feedback lightly. I had concerns about a service visit Friday 7/4/23 installing accessories on my new car that I purchased here. One of the acce feedback lightly. I had concerns about a service visit Friday 7/4/23 installing accessories on my new car that I purchased here. One of the accessories was not installed because the tech said they were not compatible with another accessory. He claimed that you can not install both lower spoilers & mudflaps at the same time. I didn't think that was correct, said so, but they are the experts, so I trusted the staff. Picking up the car wasn't great as it not ready when I arrived after being told it was & I was still charged full price as if all parts were installed. I received a text saying I can text Darlene directly at any point if I have concerns so that's what I did. I sent a text early Saturday afternoon saying I wasn't thrilled with how things went as someone from Subaru corporate (I had reached out because either their website was wrong or the service department was) confirmed they fit together and are meant to, and provided the documentation to show they did - no response. I get a text at 5pm that day saying please reach out about anything at all, we want your service to be extraordinary. - I write back immediately and say you may have missed my text earlier, I'll send it again. When I do I get an automated text back instantly saying it's after business hours. Darlene texted back around 7 and said sorry it wasn't extraordinary, is there something she can do to make it right. - I wrote back and suggested a solution of having the accessories installed as originally agreed (That I have now already paid to have installed). I thought this was a very reasonable fix and in my message I say I know its now after business hours so don't worry if she doesn't get back to me that night. I never hear anything back. But I also wasn't upset, but it felt like the ball was in their court after asking what can make it right. Wednesday: I texted about 11:30AM to say I was disappointed its now a few business days later and I haven't heard back. Darlene wrote back to say she was off and reiterated that the tech said they do not fit but will double check tomorrow. Darlene reiterated she is trying to make me happy and asks that I understand that. I do. I also ask her to also understand my frustration as I brought up a concern 4 days earlier and it hasn't been addressed with a call or text. The following day it was suggested I bring in the car and the parts so techs could look at it. When I ask if it will be installed at that point, I am told No. I do not want to take off work, pay tolls, lose time, etc for the possibility just to be told they won't do the work again. I explain again that the mudflaps come with adapters for just such an installation and the Subaru documentation explains this. I am told that the computer says those parts do not match my VIN despite Subaru's website, accessory brochure, and confirmation from the accessory team at Subaru of America in NJ all saying they fit. At this point I say, I am over it, I would like a refund for what I paid to have these installed. Darlene says, no problem, she can refund the card if I provided CC information or I she can have the dealer just send me a check. I am working during the day and don't have time to provide info over the phone and standard SMS text messages are inherently insecure. She messages to say she'll let me know when the check is sent. On the 29th, now over a week later. I've been traveling for work so I haven't had time to worry about it. I message Darlene just confirm the check was sent. It is now the 31st and don't have a check or call back. Theses simple mistakes are now compounded by poor communication over 2 weeks making them a much bigger deal. I have had mistakes made so far made by sales, F&I, & now service. Sales process issues were corrected quickly and proffesiannlly, this wasn't and now the experience as a whole adds up to a bad impression. I do not recommend Sport Subaru So. More

Luis was wonderful. He explained the Subaru product and options available to me. He understood that I needed to decide what I wanted and needed in my next vehicle. He explained the Subaru product and options available to me. He understood that I needed to decide what I wanted and needed in my next vehicle. Luis gave me a couple of days to go over the information and they followed up with me. He was able to locate the exact vehicle I wanted and the rest is history. I love my Subaru Forester and would recommend anyone contact Luis when they are considering a new vehicle. More

Great experience! Buying a new car could easily be stressful. Not anymore here. Luis Cáceres was excellent and very professional. He allowed me to take my time without Buying a new car could easily be stressful. Not anymore here. Luis Cáceres was excellent and very professional. He allowed me to take my time without rushing to close a deal. I will highly recommend this dealer to anyone looking for a car. More

Such a terrific service experience! Tough to find a reliable team like this. Mike is so quick to respond, follow through, and takes great care of you throughout your service experience. Tough to find a reliable team like this. Mike is so quick to respond, follow through, and takes great care of you throughout your service experience. Gene (apologies - not sure if that is the correct spelling) who is a a master mechanic does excellent work in both diagnosing and explaining what is happening. They are the "dynamic duo" of Subaru South and as long as they are there we will keep coming back :) More

Costumer service is amazing, David and Nino took great care of me, they gave all the informations that I needed and answers all questions I had. care of me, they gave all the informations that I needed and answers all questions I had. More

Great customer service experience. Technician provided a video where he described the process he took to inspect my car. That was a nice gesture. Technician provided a video where he described the process he took to inspect my car. That was a nice gesture. More

Giovanni is the best! I got a great car and an amazing deal thanks to the Subaru South team. I got a great car and an amazing deal thanks to the Subaru South team. More

Wasn’t sure if I was going with a Subaru or another brand and after working with David Santiago Jr or David Santiago in Finance I’m glad I chose Subaru! and after working with David Santiago Jr or David Santiago in Finance I’m glad I chose Subaru! More

Absolutely phenomenal dealership! This is the second Subaru that we've purchased from this team. Although there are at least 8 Subaru dealers closer to our home, the first sale went This is the second Subaru that we've purchased from this team. Although there are at least 8 Subaru dealers closer to our home, the first sale went so well that came back to Sport Subaru South for our new car. This time we purchased a new Legacy, sight unseen and traded in the first one we had bought from them, all remotely-from 450 miles away. The process was as smooth as silk! We are thrilled with the new car and with the customer service of Sport Subaru South. We can't thank you enough and we'll make the drive to see you again when it is time for our next one! More

The experience was great. They all did there best to get me in the car I wanted. They all did there best to get me in the car I wanted. More