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Spradley Barr Ford - Service Center

3.6

33 Lifetime Service Reviews

4809 South College Avenue, Fort Collins, Colorado 80525

33 Reviews of Spradley Barr Ford - Service Center

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July 18, 2018

"Jason came to the rescue!"

- Nickie0619

I recently purchased my Mazda 3 on Friday, July 13th. When I left the dealership and returned to Greeley I had noticed an unusual sound coming from my new car. I called/texted Jason about the details. He instructed me to return to the dealership. When I got there Jason was busy helping another customer. In the mean time I was greeted by Billy who took me back to the Service Dept. Billy had one of his techs and I take the car for a test drive to point out the unusual sound. Due to the heavy traffic of College Ave the sound was not prominent. Once we got back to the Service Dept I was told that the dealership would just take note of it. I decided to take the car to the back of the dealership since it was quieter and drive it around. I could hear the sound again. I asked Jason to drive with me. He took out the time to, he listened and heard it too. He instructed me to take the car back to the Service Dept. By Saturday morning he got me in a brand new loaner car and had the Service Dept look at my new car and fix the problem. Thank you so much Jason for truly making me a priority as a customer from the start to the end of purchasing my car. That is the highest quality of customer service and you made me feel valuable as a customer and as a person - not just another number. You definitely have me trust . And thank you to the Service Dept (Nick) for jumping on the problem and getting the problem resolved in a timely manner. You guys are a great team !!

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Recommend Dealer
Yes
Employees Worked With
Jason Huber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 27, 2018

"Ask for Billy Bidwell!!!"

- Larry

Came in the dealership to have some work done I was just waiting and Billy came up to me and got talking and he got things going and I drove out in a new mustang. Thank you again Billy!!!

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Recommend Dealer
Yes
Employees Worked With
Billy Bidwell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 22, 2017

"It's about accountability."

- Mister Marcus

Foreword: I have had my Ford Fusion for 4 years now and it has served me extremely well because I do more than the minimums on it. In Washington State I got excellent service for it. Here in Colorado, I don't know if everyone is just high on weed or what the problem is but this place is broken - and as another noted, it starts at the top. There are three outstanding recalls on the car. Ford neglected to ship sufficient stock to the dealers. Three times over the past three years I have tried to get them done, no parts. The fourth time, they had parts (allegedly) but no time to do the work, because this service center closes at 4pm (allegedly). I get stock, I get it. What bothers me is that if these people were accountable, the customer experience would be better managed. I prefer booking online so I can see availability and compare against mine at a time that works for me, since I work during the day in a government job and don't have the luxury of coming in any other time. I was told this was okay to do, and did so over a week in advance. Get to the dealer right on time, told that online booking is basically BS since you still won't get assigned a tech. Then why have it? But ignoring this for a second. Printout comes in. Ideally, they would look at it, see what I'm asking for, determine there's not enough time to do the work, then call me to pick a different day without having to ask for all of my information again. They don't do this. They didn't do it the first time, so I wasted not only a trip but half a day when they didn't have parts, knowing they didn't have parts, where they could have told me well in advance so as to save a trip. In fact, it seems like they completely ignore the online booking, as she couldn't find it for the life of her. Sounds like a broken system and I question why have it at all? Last visits I asked for 30k maintenance, they did an oil change. An oil change is NOT 30k service. SO my problem is not the stock availability. My problem is that with a simple phone call to the customer and alternative arrangements, everything would have ended up much smoother. Instead, I took off work for nothing just to be told yet again I can't get this work done - and I will get yet another letter (#5 now) from Ford asking me to do something I can't.

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Recommend Dealer
No
Employees Worked With
CJ, Kelsey
October 04, 2017

"Jason Roberts helped me find the perfect vehicle!"

- Rungurl7892

I was really struggling with my decision and I was very lucky Jason was the salesman who walked up to me. He was extremely nice and helpful and helped me get the financing I was looking for. I couldn’t be happier!

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Recommend Dealer
Yes
Employees Worked With
Jason Roberts
September 25, 2017

"Service department"

- Disappointed

I have been coming to this dealership for 25 years and have been getting nothing but the best. , most personalized service that WAS excellent, UNTIL TWO WEEKS AGO WHEN I CAME IN FOR repair on my gas gauge 1) the service mechanic outlined future needs at over $1,000. When I connected with the manager he stated most of the work had already been done and was not needed; 2) inadequate shuttle service to and from home - I had to wait 2 hours for the shuttle to take me home so they could diagnose the vehicle. They called me later and let me know they did not have time to diagnose it. As an 86 year old widow , dependent on this sole vehicle, was very upsetting.

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Recommend Dealer
No
Employees Worked With
Dan Bays has always been, and remains the most trustworthy, reliable and knowledgeable mechanic I have ever worked with.
September 17, 2017

"Great people"

- Doglover96

Everyone is very friendly and efficient. I got help with my problem right away and couldnt be happier. The new service writer, Amanda is very professional and nice.

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Recommend Dealer
Yes
Employees Worked With
Amanda
August 10, 2017

"A Lease from Brian Whitlatch!"

- Fernando Valerio

Fernando Valerio I leased Ford Focus 2017. Brian Whitlatch was my dealer. Brian is an excellent, patient, nice, and a very professional dealer. He spent a lot of his time trying to accommodate my budget. At the end, I was very happy with the term and condition of the car I leased. I highly recommend Brian Whitlatch for your next purchase or lease.

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Yes
Employees Worked With
Brian Whitlatch
March 14, 2017

"Unnecessary work. Service dept con job."

- Zackbutler1

They quote hundreds of dollars of repair work that's unnecessary. One example being a rubber runner on a full roof sunroof. Just needed to be reseated by hand, which I did myself once I finally looked at it personally. Took literally 1 minute to reseat in place. They quoted $210 in labor and materials AFTER trying to bill me $100 for initial inspection, when I walked in and told them the specific problem. Cons.

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Recommend Dealer
No
Employees Worked With
Service department
February 28, 2017

"Con artists"

- Isiemple2173

I have had my truck in to their body shop twice. Each time I picked up the vehicle it had a radiator leak that cost me $1800. Had my truck in there a month ago and this time my front axle broke due to the alignment they did. Cost me another 1800. They are running a service scam there do not use them.

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Recommend Dealer
No
Employees Worked With
Alan was great, Jerry in body shop and the manager of service are crooked.
August 17, 2015

"Worst customer service - EVER!!!+"

- Peg2589

Took our diesel in for service. $200 repair turned into $3000 and the truck would not run an hour after we left. Ended up having to go to another dealer for the repairs. They found "left over" parts under the hood. Had to redo all the work they did. Told us that if the original repair had been done correctly all the additional work would have never needed to be done in the first place. Paid another $3000. Ford wouldn't return our calls. Went to the bank with all of the paperwork from both dealerships and diagnosis from the dealership that finally fixed the truck and the bank reviewed all the documents and stopped payment to Spradley Barr finding justification for not having to pay for this disaster. Spradley Barr has since turned us ober to collection for this. They would not talk to me. Just basically too bad, go away. We have everything needed for a lawsuit except maybe the time or the patience. We'll see. Maybe they should make sure their employees are qualified before allowing them to tamper with a $40,000 truck? Ya think?!!!

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Recommend Dealer
No
Employees Worked With
Ivan, Service Manager (name in my file - cannot remember
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