Spreen Acura

Great customer service and hassle free. I was in and out pretty fast with a brand new car. I was in and out pretty fast with a brand new car. More

Service was good! Dealership and agent were very helpful in helping me buy product and r Dealership and agent were very helpful in helping me buy product and r More

Appt process easy. They were friendly and professional. I waited for tune up to be done. Only took less than an hour. Plus got my car washed. They were friendly and professional. I waited for tune up to be done. Only took less than an hour. Plus got my car washed. More

We have had minimal issues with our service at Acura. We have run into requesting a car and then them not having record of it, but the overall service and customer service tends to make up for it. Howeve We have run into requesting a car and then them not having record of it, but the overall service and customer service tends to make up for it. However, this time, I am so incredibility disappointed. I took my vehicle in to repair the hood latch and to correct the interior back window weather stripping in my 2019 RDX. The first time they brought it out after performing the work, my headlight was scratched. I mean like the whole headlight and deep scratches. We have them take it back to correct the headlight. The car comes back out and there is tape residue left behind on the hood of the car. We have them take it back to clean it off and it comes back with paint defects on the hood. I don't know if it was the solution they used to clean up the tape, the solution to correct the headlight, their car washing soap, or what. What I do know is that those issues were not present when they took the car back. Upon further inspection, you could see all of the residue from the car wash all over the car. I could drag my finger through the grim left by the soap. We tried to speak to them about the paint issue and they said "the paint just can't hold up to the environment that it wasn't them". Considering we park the car in a garage, I hand wash my car, and the spotting wasn't there before, I doubt that to be the case. In addition, we live in Southern California. My car is three years old. If Acura is producing cars with paint can't withstand outside elements, then that is a manufacturing defect. But again, the spotting was not there and it wasn't sun damage spotting. You can tell it is a reaction to something put on the car. So, we have had to escalate this to the warranty company and Acura. Prior to this, I would have said we are an Acura family and that is what brand we will continue to purchase, but this has just really sucked. Honesty and competence of those servicing the vehicle is just as important as the vehicle itself. I hope that we will be able to fix their error and there is always a chance for a "comeback", but right now I would be hard pressed to recommend the service provided by Riverside Spreen Acura. More

Not so happy with being duped into buying a prepaid oil change for 1K which I found out that it's only good for 6 oil changes for 3 years. ======= ** update: I am updating my rating to 5 stars as Spreen change for 1K which I found out that it's only good for 6 oil changes for 3 years. ======= ** update: I am updating my rating to 5 stars as Spreen was able to remedy the situation to my satisfaction. I recommend this place for people wanting to buy their next vehicle. More

Customer service was the best I ever had in a dealership. Staff was extremely helpful and knowledgeable. Staff was extremely helpful and knowledgeable. More

Always great dealing with Bobby Howard. Always bring my Acura to him, since my first 2006 Acura RSX. Always bring my Acura to him, since my first 2006 Acura RSX. More

I was helped a few minutes after entering the showroom, waited for Michael the salesperson then they took all my information, completed all the paperwork through finance department in record time, shortest waited for Michael the salesperson then they took all my information, completed all the paperwork through finance department in record time, shortest time I can remember from previous car purchases More

Bobby is great. I appreciate the time and effort he takes to provide customer service I appreciate the time and effort he takes to provide customer service More

This place is always a good experience, been working with Bobby since my car was new, I have a 2014 ILX, he gives superior service each time! Bobby since my car was new, I have a 2014 ILX, he gives superior service each time! More