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Spreen Acura

Riverside, CA

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1,298 Reviews

8101 Auto Dr

Riverside, CA

92504

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1,298 Reviews of Spreen Acura

August 24, 2022

Great customer service. Nice, clean waiting lounge with cell phone charging, beverages and snacks. Friendly and caring staff. More

by HAUTALA210931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiel Lucas, Robert Howard
Aug 25, 2022 -

Spreen Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 24, 2022

Worst buying experience ever. I discussed pricing with Ryan Moody, but it does not rèflect what was negotiated. The amount I negotiated down was just added to another line item so More

by A victim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Moody
Aug 25, 2022 -

Spreen Acura responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you wouldn't mind discuss this matter in more detail, please feel free to contact us directly at acuramgr@spreen.net, or let us know the best way to contact you and we will reach out.

August 21, 2022

Very neat layout dealer, nice show room to see there vehicles, very welcoming by staff members. Nice! More

by Santiago Ochoa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rushing, Ryan Moody, Jerimiah Sander, Paolo Gonzalez, Elena Rosales
Aug 22, 2022 -

Spreen Acura responded

Santiago, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Aug 22, 2022 -

Santiago Ochoa responded

Yes Thank you! To the staff members I’ve been in contact w/ Ryan, Chris, and Elena was the first staff member I spoke with and she is so sweet and for Polite and professional she provides excellent service Spreen Acura is lucky to have such a great team there. Keep up the good business practice. Thank you all again for making my experience purchase right amazing team. I will return in 2023!

Aug 22, 2022 -

Santiago Ochoa responded

Also for got to mention Paolo just randomly approached me as I arrived to the dealer and started speaking to me like a friend very polite gentleman I was blown away of his approach how they treat their new customers how they you feel very welcoming like family I truly felt that I was blown away by this gentleman he asked me what I purchased we started a conversation not like a typical sales person that just want to slam a sale there, really a true family they’re good people at Spreen Acura

August 17, 2022

Despite what I read on the reviews this dealership was awesome, great customer service. My sales rep was friendly and got right to the point. More

by ERNESTMARQUEZ1986
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiel Lucas, Chris Rushing, Ryan Moody, Jerimiah Sander, Daniel Garcia, Robert Howard, Edgar Ambriz, Paolo Gonzalez, Elena Rosales
Aug 18, 2022 -

Spreen Acura responded

Thank you for taking the time to write this review, Ernest! Our customers are our top priority and your feedback is greatly appreciated. All of us at Spreen Acura are glad to have you as a customer!

August 16, 2022

the check went quickly and courteously. The service was performed quickly. Great job by all. More

by 2PROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Howard
Aug 17, 2022 -

Spreen Acura responded

Thank you for choosing Spreen Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 16, 2022

One of the worst customer service I ever had the car stay for five months at Spreen Acura no parts when I receive it still has computer systems issue I have to come back more than one time to get it fixed, I More

by Sam Malek
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby
Aug 17, 2022 -

Spreen Acura responded

Sam, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly at acuramgr@spreen.net. We'd love to get to the bottom of this and turn things around for you.

August 16, 2022

it was an easy and smooth process to buy an MDX at Spreen Acura in Riverside, CA. Huge thanks to Paolo and the whole team, you guys rock it!!! More

by LIUBCHENKO.DENIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia, Paolo Gonzalez
Aug 17, 2022 -

Spreen Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spreen Acura.

August 16, 2022

Absolutely not what I expected. I personally feel that I had a bad experience from beginning to end and I’ve dealt with several dealerships. They made it obvious that they did not w More

by YADIRARESENDIZ10
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Orozco, Daniel Garcia
Aug 17, 2022 -

Spreen Acura responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly at acuramgr@spreen.net to let us know the best way to contact you and we will reach out.

August 15, 2022

Quickest and smoothest transaction ever! Totally recommend this dealer. Paolo and Ryan answered all our questions and guided us throughout the transaction to make sure everything was clear. More

by IPETER1206
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Moody, Jerimiah Sander, Paolo Gonzalez
Aug 15, 2022 -

IPETER1206 responded

Totally recommend this dealer. Paolo and Ryan answered all our questions and guided us throughout the transaction to make sure everything was clear.

August 12, 2022

As always Chris and staff did a exceptional job as always whenever you want a new Acura go to Spreen Acura you won’t regret it More

by roger1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rushing
Aug 15, 2022 -

Spreen Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Roger, and we're happy to hear that we met your expectations. Thank you again for choosing Spreen Acura, we look forward to having you as one of our valued customers for many more years to come!

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