Spreen Honda Loma Linda

Great car buying experience It was a seemless, pressure frees car buying experience. Would definitely recommend to anyone looking for a new car. They listened and worked with my It was a seemless, pressure frees car buying experience. Would definitely recommend to anyone looking for a new car. They listened and worked with my budget. More

Avoid at all costs I went to lease a car from Spreen Honda. The salesperson asked me about the most important thing I am looking for the model of the car I already selec I went to lease a car from Spreen Honda. The salesperson asked me about the most important thing I am looking for the model of the car I already selected. I told him that the car should not be white or silver. He makes me fill up all kinds of forms just to provide a quote. I was skeptical to provide them my ssn for a hard pull on my credit until I get a ballpark number but I did fill up the ssn. Mr. Ismael took my forms inside and comes back in 10 mins to tell me that in order to get a quote I need to test drive the car. I already test drove the car earlier, so I declined to try it again. I told him that I'm ready to get the car right there if the price is good. He goes in and comes back after 15 mins. This time he he tells me that my credit score seems good and numbers are looking good and the sales manager will shortly come out with the numbers. And by the way " we have only white and silver color cars (for the model I chose)". I was literally flabbergasted. How can they run my credit when they do not even have the car I wanted? I spoke to the sales manager and he was pretty dismissive and non nonchalant. He told me that he got no information that I was looking for non white and non silver car. I wont't say that they were rude, but they had this "I don't care about you" attitude. Needless to say, I'm deeply dissapointed by their unprofessional behavior and am sharing this with the netizens so that they know that they should avoid this dealership. This is coming from someone who got two cars from them previously. More

Best new car purchase ever. I was looking for a left over 2018 CRV EX which qualifies for 1.9% interest. I searched their webpage and they had several to pick from. Got the VIP q I was looking for a left over 2018 CRV EX which qualifies for 1.9% interest. I searched their webpage and they had several to pick from. Got the VIP quote which was almost $4000 off. After not being able to make a deal at Rock Honda (they didn't actually have the cars listed on their webpage) after 3 hrs of run a round. Went to Spreen with VIP quote and they had 2 cars to chose from and we bought 1 which included VIP discount and no hard add on sales pressure. Best car buying experience yet! More

Finance Manager VU It was ok but the girl helping us initially was not knowledgeable but she tried very hard to make sure she could find the answer. But overall everyth It was ok but the girl helping us initially was not knowledgeable but she tried very hard to make sure she could find the answer. But overall everything went ok once I arrived to co-sign for my daughter. A word of advice for the Finance Manager: This type of business requires patience and ability to be humble. My daughter was very shaken by you. VU initially made my daughter cry.... At the end (4 hour drive) my arrival helped calm the mood and turn her tears into happiness. More

Registered car under another person Almost 10 months ago we purchased a car from here. We hadn’t received plates or registration. Went to dmv thinking some stolen from mail. NOT the case Almost 10 months ago we purchased a car from here. We hadn’t received plates or registration. Went to dmv thinking some stolen from mail. NOT the case HONDA registered my car in someone else’s name. Still 10 months now no return call no plates or registration.. BE CAREFUL!! HavIng to Pay for legal actions More

Shady Bait and Switch Online Pricing Been following a car price listed online for sometime and the price was consistent and reasonable for over a week. Finally was gonna test drive the ve Been following a car price listed online for sometime and the price was consistent and reasonable for over a week. Finally was gonna test drive the vehicle, so the morning of me going to dealer I check the price listed online and it’s still the same it’s been for at least a week. At the Spreen Honda dealership after I test drive the vehicle I was interested in the price suddenly increases $500 online when we go back to office. Apparently after car salesmen found out I already had financing done through someone besides them the price increases. And the salesman’s explanation for the price change wasn’t valid. Sales guy was friendly and knowledgeable, but shady price switch was a red flag. Highly unsatisfactory More

Shady Dealership! My husband made an appt for me to look at a car he was discussing online with Brianna. When I walked in I gave them his cellphone number, Kelsie then My husband made an appt for me to look at a car he was discussing online with Brianna. When I walked in I gave them his cellphone number, Kelsie then went into the notes,pulled up the car and I went for a test drive. I went inside and 4 hours later we reached an deal. I was so happy!!! When I walked out to get my car it was NOT the car I test drove!!!! Kelsie said “oh no that was the Managers Special, you couldn’t afford that one.” I was in shock! They seriously sold me a car that I never saw or test drove. To add more insult she had her nerve to tell me “the only difference is the window tint but it would be cheaper to just take it to Auto Zone then have it done here.” We ripped up the papers and I wasted 5 hours of my weekend! I’m still in shock! They never even offered anything to make up for this error. They were more concerned with pointing fingers. The Manager got involved and he was just as rude. My father was with me and very upset also. The Manager told my Father “don’t get mad at me, I didn’t do anything wrong” WOW! A company that wants to go around pointing fingers rather than making things right. More

Happy girl at Spreen Honda Came in for a oil change. They made sure that I got checked in and my car was serviced. They checked everything for me. And their waiting room was ve Came in for a oil change. They made sure that I got checked in and my car was serviced. They checked everything for me. And their waiting room was very clean and nice. They are a very easy to talk to. More

Bait and Switch I tried to give my 18 year old a pleasant first time experience, I saw a car (HONDA CIVIC) that was available within my son's budget. I received multi I tried to give my 18 year old a pleasant first time experience, I saw a car (HONDA CIVIC) that was available within my son's budget. I received multiple calls from Kennedy to make arrangements, I stressed to her how important this was and I did NOT want to haggle, my son was ready to purchase. I was greeted by Jose when I got there and he told me he was going to check the availability of the car. He came back to tell me the car was not available because it had not passed inspection. He tried to sell me another car and even offered my son a lease. I told him I didn't have the time to go through all this, that I came with one purpose , it was to purchase the Honda I had seen on their web page. He eventually agreed to call me when the car passed inspection. Two days later I get a text from Armida to come in and see another car because the Honda had been sold. More

This dealer just want to lure you in and screw you up DO NOT BUY from this dishonest dealership! You have been warnned. Here’s my experience with this particular dealership: I’d shopping online for a 2 DO NOT BUY from this dishonest dealership! You have been warnned. Here’s my experience with this particular dealership: I’d shopping online for a 2018 Clarity Plug-in due to the fuel cell model been waiting too long. Came across this dealership online and saw they have one silver color Clarity thus, submitted a online quote request on the price. Got the email repsonded and the quote provide on the email. It seems quite competetive price compared to other dealership been quoted. So, I responded that I will picking up the car on Saturday. Did asked if the car are the price as specified on the email, if it wasn’t then I won’t go to the dealership since it’s not a short driver from my home to this place. Was assured that it will be that price. On Saturday, drove all the way from Los Angeles to this location to pick up the car. I’d asked for the person that had the appointment but the guy met me at the door said the person dealed with me are internet sales and I have to work with him on getting the car. I said fine. Since I’m here just for picking up the car, doesn’t matter which sales work with. The guy asked a few question about the appointment and then told me he going to pull up the car up front and ask me to take a look. I complied and look over the car and test drove it. Everything as expected. So, I said I’ll take the car. While I’m walking inside the sales told me that he need to re-park the car and wait for him inside. At that moment, I’m already curious, why he need to drive the car back to the back of the building. Anyway, didn’t care about it. After he came back and we seat down and start talking about getting the car. He printed out the emal I’d dealed with the internet sales and pointed it to me, that’s the price been quoted and minus the military and college discount since I’m not applicable. Price will be include the tax and the license fee. I said that’s fine. I wasn’t the first time to purchase car and just took delivery a Ridgeline pickup few hours earlier from another dealership. After that, things going down hills. He ask, have you read the disclaimer (fine print)? I said I haven’t. He then said, ok, let me tell you that in order for you to get the car, you will need to finance through them to get the discount. I said, ok. I’m looking to finance it anyway. Then he said, there are dealer accessories installed in the car that will charge you additional prices. I said what’s been installed? Can I take a car without the accessories been added? He said no, the accessories included paint protection, car alarm, ect…?In my mind, I already said that’s “xx”. Everybody know that in this modern age, car with wireless entry already installed with alarm from the factory. Paint protection was also from factory, even the fabric protection so call installed can be spray on it with a couple dollar sprayer from part store. I then asked, how much I have to paid to get the car. I was shock what I hear it. He said, you will need to pay $33800. The car MSRP is $34200. My mind in that moment almost yelling at “xxx”. You must be nuts. I’m in year 2019 and purchasing a 2018 car you are asking me to pay almost MSRP while other dealership only wanted around $31000 for the same car! I declined and told him, I’m only willing to pay additional $425 on top of whatever been quoted on the email or I’m walk out the door. This sales told me, the manager are not willing to negotiate on the price. So, I walked out the dealership empty handed. I was really pissed. I don’t mind if you don’t want to sell the car to me as you have the right to refuse to service any customer, but you shouldn’t be get me to drive this far to the dealership and told me you have the “fine print” that’s not disclose the amount ahead. I’d quoted from other dealership as well, they do mentioned to include and listed on the price for the accessories on the quoted price certificate. This dealership just want to give you a lower price and lure you in and have you read the fine print and patch whatever price they want on top of the quote price. This pratice is ready reached the new low. No wonder the sales from the Ridgeline I took deliver warned me that SPREEN HONDA tried to screw customers and be careful when go there. I should have listen to him and not even bother to come to this dealership. Perhaps they think I’m a stupid Asian got lot of money they can squeeze out. Looks like I have to tell the story about this dealership amount the asian community, friends and families. More