83 Reviews
Write a ReviewDealership Experience
15 yrs, 4 mos
Industry Experience
15 yrs, 4 mos
83 Reviews of Matt Humphrey
November 22, 2023
Horrible service. Scheduled an appointment for OIL CHANGE. Because engine light was on they put in the service for inspection and not an oil change. Did not catch it Scheduled an appointment for OIL CHANGE. Because engine light was on they put in the service for inspection and not an oil change. Did not catch it when signing in. When vehicle was done they still did not do oil change so had to wait even longer, my spouse took it in so when charged $180 didn't realize that was not the normal oil change cost. Then when they did oil change charged another $60! Best they could do was give 10 off... the inspection they didn't even know why the engine light was on just gave a guess. The principle was we did not ask for that service at all, we wanted an oil change. We got the vehicle in late with 0% oil life so already figured the light was on because we needed the oil change. We have been loyal customers for over 11 years so this is very disappointing they scammed us this visit and refusing to make it right! We did not want the inspection at all!! They definitely lost our business we will not be returning. More
Other Employees Tagged: Jim Schultz, Rachelle Roberts, Johnny Torrez, Jesse Mendoza
July 05, 2023
Friendly and intelligent employees help to make the process of buying a new car enjoyable. The clean showroom also made our visit pleasant. process of buying a new car enjoyable. The clean showroom also made our visit pleasant. More
Other Employees Tagged: Anita, Tony
June 23, 2023
This is the worst experience I have ever had at A car dealership a lot of lies and deception I had gotten approved for a car loan alone and with a co signer. I had to get the co signer info asked the sal dealership a lot of lies and deception I had gotten approved for a car loan alone and with a co signer. I had to get the co signer info asked the sales person what I need and how do we submit the info and made sure that the deal was still going to be the same if I came in the next day with everything done (my co signer lives 8 hours away everything was approved online) and approved he said yes as long as the car wasn't sold. I was contacted by 2 other people telling me 2 different things so now 3 different people have mine and my co signer info and none of them are on the same page I know it should have been a red flag went in with an approval and now there policy changed from the day before and all the stuff the sales person told me was a lie asked to talk to a manager and of course no one in management position was available I asked for a corporate number or a customer complaint number and no one out on the floor had no clue where to get that number this was a 2 day ordeal and a waist of time I ended up going to another Honda Dealer and bought a car More
Other Employees Tagged: John Awabdy, Juan Flores , Sydney, Anita
June 06, 2023
Was told I needed rear brakes so I went and bought some took them off and I had over half a pad on both pads front and rear. Every time I come in for service you tell me something I don’t need. Stop scammi took them off and I had over half a pad on both pads front and rear. Every time I come in for service you tell me something I don’t need. Stop scamming me. More
Other Employees Tagged: Jim Schultz, Rachelle Roberts, Johnny Torrez, Jesse Mendoza , Sebastian Peronace, Glenn Weynschenk, Mario Cabrera
June 01, 2023
Doreen Honda really took care of me , and my wants when it came down to picking the right car with me . it came down to picking the right car with me . More
Other Employees Tagged: Ethan Madrid
May 09, 2023
I recently leased a new HRV from Spreen Honda, and the staff at Spreen made it so easy for me. I want to thank Meyling for helping me in the process and the two other people that helped me in the sales an staff at Spreen made it so easy for me. I want to thank Meyling for helping me in the process and the two other people that helped me in the sales and finance department (forgive me, I forgot their names)! More
Other Employees Tagged: Meyling Reed
April 20, 2023
March 08, 2023
I have bought many cars from here and this time I felt pressure to not leave it never was like that before. At least every car has never had problems like my Toyota's did brand new. pressure to not leave it never was like that before. At least every car has never had problems like my Toyota's did brand new. More
Other Employees Tagged: Tom Mac , Kellsea Salais, Jimmy Sanchez Sign docs 1 star
February 06, 2023
Great place to take your car for repairs or buying a new car or preowned car or preowned More
Other Employees Tagged: Steve Dockery, Jim Schultz, Daniel Martinez, Carina Lopez, Rachelle Roberts, Johnny Torrez, Jesse Mendoza , Sebastian Peronace, Kellsea Salais
December 25, 2022
It was very good experience to purchase civic hatchback very good service by everyone. all staff members are very friendly very good service by everyone. all staff members are very friendly More
Other Employees Tagged: Jordan Espinoza , Kellsea Salais