Spreen Honda Loma Linda

I bought my last 3 cars from Ralph Graham at Spreen Honda and every time it has been a pleasurable experience. I enjoy their service dept because everyone is very friendly and they do great work. This time I and every time it has been a pleasurable experience. I enjoy their service dept because everyone is very friendly and they do great work. This time I needed a bigger car and Ralph helped me get a Honda Pilot. Stefanie Smith did my paperwork. They both made sure I got the security system I wanted. What customer service! Ralph gave me the best price possible, and made the whole experience great. I will continue to buy there and refer my friends too V.B. LA, CA More

I went in to Spreen Honda to get a new Honda Civic. My salesman was Ralph Graham. He gave us really good customer service. The car was for my son. Ralph was really friendly and helpful showing him how to salesman was Ralph Graham. He gave us really good customer service. The car was for my son. Ralph was really friendly and helpful showing him how to work everything. Ralph gave us the best price of anyone, making it the best overall car buying experience I have ever had. G.C. Riverside, Ca More

This is the WORST car buying experience I have in my life. Those people over Spreen Honda have no idea what they doing. BTW, don’t even bother to negotiate price or interest rate with them. Once y life. Those people over Spreen Honda have no idea what they doing. BTW, don’t even bother to negotiate price or interest rate with them. Once you start doing this, they begin to ignore you, and just keep you waiting and waiting. Eventually they escort you out in very nice way – “GET OUT, WE ARE CLOSED”. More

Nothing much to say except it was a fast, easy, stress-free experience. My sales guy Matt was so friendly and made sure that the Honda Fit I bought was the right choice for me in every way. The fin stress-free experience. My sales guy Matt was so friendly and made sure that the Honda Fit I bought was the right choice for me in every way. The finance department was the hindrance to getting my car as fast as I'd like it but it only took an hour, so that's okay with me!! Would recommend, and will def be back for another car from these guys!! More

I am a young father who purchased a 2009 Honda CR-V EX-L w/Navi and a 2010 Honda Civic LX Sedan from Spreen Honda over the past two weeks because their dealership not only understands what car buyers are lo w/Navi and a 2010 Honda Civic LX Sedan from Spreen Honda over the past two weeks because their dealership not only understands what car buyers are looking for, but has the leadership in place to adapt to an ever-changing automotive retail market. My shopping experience began on the internet, contacting multiple area dealers for "their best quote". The very first response received was from Spreen Honda Internet Sales Representative Matthew Humphrey, containing a brief vehicle description and competitive quote, specifically citing the MSRP and that price included destination/ad fees. After visiting other dealers who both lacked the trim I was interested in and were unwilling to come close to Spreen's quote, I called Matt to make an appointment. Matt was prompt and courteous on the phone, answering all my questions and keeping the conversation focused on just the facts. At no time did I feel sales pressure to "just come in". Upon arrival at the dealership, I was greeted by Matt personally. There were no questions about down payment, credit, budget, et cetera, just focus on our interest. Spreen Honda is a volume dealer, they had 4 units in inventory of a trim that was difficult to locate elsewhere in Riverside and Orange counties. As an added benefit, Spreen Honda does not add dealer-installed extras by default to most vehicles, so our selection was not limited by extras we had no interest in. Product knowledge was exemplary, and we took a demo of the CR-V. Matt was reactive to our responses during the test drive; supportive, not overbearing. When we arrived back at the lot, he led us inside to a sales desk and brought out a "four-square" to discuss the deal. He asked if I had a figure in mind for down payment, if I would be trading in a vehicle, and if I had a ballpark figure in mind for monthly payment. I explained that I am more interested in the sale price, and Matt was happy to oblige. The figure received from his Used Car Manager for my trade was just $100 short of the estimated Trade-In Value I had calculated in advance on edmunds.com, and the new vehicle sale price was settled promptly and amicably for both parties. With the figures agreed upon, Matt invited us to take a seat in the service waiting area, pointing out the complimentary coffee/cocoa/water machines and the paid soda machine. This waiting area features a row of chairs arranged "classroom style" facing a large wall-mounted television. Set just to the side of this waiting area was a glass-walled play area for children, and then further back the Parts and Service departments. Unfortunately, we were left waiting in this area for over half an hour for Finance, with our sales representative once coming over apologetically to mention that Black Friday was exceptionally busy for them. Once we were introduced to our finance manager, Todd, we found that the paperwork laid out matched the deal as described by Matt with no hidden extras. Todd offered us GAP Coverage, a Vehicle Service Contract, and the standard dealer-installed security system. I declined all products, and Todd offered to discount the security system because--as he put it--he's going to have to pay them to take it out if we don't want it, so it's less of a loss to discount it. When I declined the product again, there was no further mention of it or any other finance products, nor did I feel pressured at any time during the F&I process. The overall experience was so positive that I returned to the dealership just over a week later to purchase a second vehicle from them for myself, with similar results. That is perhaps the strongest endorsement I can provide for this dealership. In closing I want to emphasize that the staff seem genuinely excited and youthful in appearance and demeanor (if not age as well), and this certainly relieves stress from the purchasing experience. FULL DISCLOSURE: On my second purchase, my sales representative asked if I would be comfortable posting a review of their dealership. I received no incentive or preferential treatment, and no expectation of review score was dictated. I am happy to provide positive word of mouth for this dealership from two favorable experiences in a row. More

I had by far, my BEST car buying experience after 4 purchases in my life. This was my first purchase at Spreen Honda and I have to say it was pretty remarkable. They just do things differently, they ar purchases in my life. This was my first purchase at Spreen Honda and I have to say it was pretty remarkable. They just do things differently, they are kind and friendly, everyone is happy, the atmosphere is fun yet calm as well, very unique dealership. I bought a 2010 CRV and it is the best vehicle I have owned, this was my first import purchase and unfortunately I have to say this vehicle is far superior to my previous chevys. Big thanks to Todd in Finance and Andrew my salesperson, they made it fun and thanks to the staff for announcing our names and applauding, letting my daughter hit the gong, wow that was loud, and great tacos too! Thank you Spreen Honda you have a client for life. More

I e-mailed them about a used car I found listed on http://autotrader.com. The next day I got a call from Kurt Spreen. I asked him a few questions about the car and set up a time to see it. My family m http://autotrader.com. The next day I got a call from Kurt Spreen. I asked him a few questions about the car and set up a time to see it. My family made the long trek from LA to Loma Linda, drove the car, and liked it. I said I would buy it for the advertised price - it was a good price so I didn't even try to negotiate it. Kurt handed me off to a salesman named Dennis Anderson who was polite until I said that I didn't want to purchase the extended warranty - I just wanted to purchase the car. Dennis then rudely told me that he would not sell the car to me unless I bought a $2,100 extended warranty from their dealership!! Dennis started ranting about how they wouldn't make a dime on the car without me buying the extra warranty. He said he didn't see why he had to bend over backwards filling out paperwork if he wasn't going to make any money. He and his manager then flatly refused to sell me the car unless I bought the warranty. I was shocked! I didn't set the price. I didn't even try to negotiate. Why are you getting upset with me when i'm just offering to buy a vehicle at the price you set!? Unbelievable and blatant false advertising on their part!! If the advertised price was contingent on buying an extended warranty then they need to state that up front....and certainly, they should have mentioned it to me during the phone call. My family wasted an entire day driving out there, filling out paperwork...only to have him refuse to sell the car to me at the last minute. More

This dealership is such a joke. I went in to purchase a car and took my friend who is in the business. After jerking me around for roughly 2 hrs without even showing me a car, the sales manager comes out a car and took my friend who is in the business. After jerking me around for roughly 2 hrs without even showing me a car, the sales manager comes out and asks me what the problem is, I then replied with "your numbers aren't making any sense." He replied with "I actually came out to tell you to leave, we aren't selling you a car." I guess they don't like customers who actually know what they're doing when they go to buy a car. These guys are trash and set a bad example for all car salesmen. They couldn't explain why a 19k car was netting a $455 car payment on a 60mnth term with 3.9% interest. I'm no math genius but these guys are shady as hellllllll. Looks like they find their salesmen on the streets of S.B. dressed in jeans and their crappy blue T's. More

I am very sure Spreen Honda is an excellent family dealership. I just had to come across FELIX AYALA and TONY LOPEZ. The worst customer care I've had in my life. Hopefully no other customer have to go dealership. I just had to come across FELIX AYALA and TONY LOPEZ. The worst customer care I've had in my life. Hopefully no other customer have to go through those 2 "internet department jerks." Spreen Honda was the dealer that offered me the lowest quote, but also the dealer with the worst customer care. No follow up e-mails or calls, lying about taxes, even sending me a quote for the wrong car! And after I expressed my dissapointment toward their customer service, the fleet manager couldn't handle it and had a "little tantrum". He actually had "Felix" call me and tell me that I made him "so mad" that he was raising the price on the car. Can you believe that?? HAHAHA!!! He even dared me to go to their dealer because I was not going to get their "super special internet price anymore". "The sales department don't have those deals". He is actually talking AGAINST his own dealer!!! WOW, that's very impressing. Mr. Spreen, you need to hire more qualified people. Now Mr. Ayala and Mr. Lopez FYI you don't treat your customers like that because reviews can be a B*xxx. More

The experience at Spreen was unlike any I have ever had when buying a car. These guys are so chill, they have a very cool atmosphere at the dealership. They celebrate every purchse with an announcement and when buying a car. These guys are so chill, they have a very cool atmosphere at the dealership. They celebrate every purchse with an announcement and congradulations, they then escort you to a Spreen gong, that you get to blast as hard as you want, it's just a lot of fun. I was referred here by my co-worker who had a great experience and I would recommend them to anyone. I bought a 2005 Certified Honda Odyssey for my wife and we had the kids with us and they did everything possible to keep the process short and simple, I love that. Vu was wonderful, he really worked hard for us, he got us the payment we had to have and the vehicle is everything that we wanted and expected. Derek, the finance manager did a good job as well, he kept it quick and essential, we were in and out of his office in 30 minutes. I forgot to mention they wear t-shirts, tennis shoes, and jeans, no zoot suit wearing slimy salespeople here! GREAT EXPERIENCE!! More