Spreen Mazda

New car They were all amazing and great customer service, I felt comfortable and they always checked up on me. At first it wasn’t working out but we came to a They were all amazing and great customer service, I felt comfortable and they always checked up on me. At first it wasn’t working out but we came to a second option which I also like. Gavin and Danny were awesome in service and gave me the best deal possible. More

Great customer service I've never had a problem coming here. I've never been pressured to do certain things to my car if I didnt want to do them. They always suggest certain I've never had a problem coming here. I've never been pressured to do certain things to my car if I didnt want to do them. They always suggest certain things, but never make me feel bad for not doing it. I always take my car to Philip and hes always been helpful and honest More

Pleasant Went in due to a recall on my Miata, and an oil change. It was quick and a very pleasant experience. Phillip was on top of everything and explained w Went in due to a recall on my Miata, and an oil change. It was quick and a very pleasant experience. Phillip was on top of everything and explained what was going to happen before work started. He then went over what maybe needed in the future. I like my “Report Card”. No pressure to have work done that is not needed. I will trust my Miata is in good hands. Thank you More

routine maintenance I always like coming here because of William (Bill). He's always so friendly and accommodating, he works really hard and makes you feel appreciated. B I always like coming here because of William (Bill). He's always so friendly and accommodating, he works really hard and makes you feel appreciated. Bill is always honest with the service and what I may or may not need done. Other employees are courteous there as well. More

1st time My first time getting an oil change. Mazda so far has shown that they are a great company during and after getting a car. Look forward to working wi My first time getting an oil change. Mazda so far has shown that they are a great company during and after getting a car. Look forward to working with Phillip again. More

2016 Mazda 3 I was pleased with the service at Spreen Mazda. The work was of good quality. There were 2 occasions when I left messages for the service department I was pleased with the service at Spreen Mazda. The work was of good quality. There were 2 occasions when I left messages for the service department. Those messages calls were not returned. More

Oil change. They are very efficient and fast for my oil change. I always leave satisfied and I trust them with my vehicle. If you ever need work done on your vehi They are very efficient and fast for my oil change. I always leave satisfied and I trust them with my vehicle. If you ever need work done on your vehicle I would recommend Brian. More

The specialists After trying many different auto services, I have firmly placed my Miata in their hands. They are thorough, know the car, and explain everything. Tha After trying many different auto services, I have firmly placed my Miata in their hands. They are thorough, know the car, and explain everything. Thanks! More

WORST CUSTOMER EXPERIENCE WE HAVE EVER HAD!!! We promised time frames that weren't accurate, There were employees talking about personal life while customers are waiting. Emily, the rep who helped We promised time frames that weren't accurate, There were employees talking about personal life while customers are waiting. Emily, the rep who helped us, signed me up for something without my consent and I was never informed on what it was. Called the manager Jose to ask why and he said most customers like that app, I told him that was unethical that I just received a text from her giving me the user name and password to my account and i gave no consent, He said it was "optional to have it" so i am confused on why the rep would sign me up something I wasn't aware of or didn't authorize. Many company's get into a lot of trouble for doing that so I am still wondering why she did that, Manager couldn't give me a straight answer so I told him i would call corp and find out. We got there at 5pm and we left close to 10pm. I am 7 months pregnant and was extremely hungry and kept saying i needed to eat and they said my husband and i needed to be there to sign the docs so pretty much we couldn't leave. They didn't offer me any snacks or even offer to get us anything knowing i was extremely hungry and pregnant. Spoke to the manager about his teams unprofessionalism and told him that personal life info should be shared during break times and not in front of customers because I was waiting for my car and didn't know who was suppose to be helping me. Customer perception is so important and to us, It looked like a ton of employees getting paid to speak about their personal lives and not helping the people waiting. I was very angry and I know Jose noticed that. He apologized on behalf of his staff but I know it was only because I was so upset. I was going back and fourth with another car dealership and picked this one because i liked the price they gave us but if i can do it again, I would pick customer experience over price. I've been in management for a long time and the one thing i always tell my team, Never promise something that can't be delivered. Even time frames. I have no complaints about my car, I love it but i will never refer anyone to this place again, and when i have to do maintenance, I will drive to a further place so I never have to walk in that unprofessional environment again. We were referred by Jon at Spreen Honda( Who drove me to the dealership and told them we are life family) because we always buy our cars from there through Jon and it's a shame our experience was so bad. Thank you. More

Oil & Coolant Change It has been some time since I flushed the fluids in my car the service manager Brian helped me get my car worked on with fresh fluids. The service was It has been some time since I flushed the fluids in my car the service manager Brian helped me get my car worked on with fresh fluids. The service was prompt, friendly & easy to deal with. More