Spreen Mazda

Dissatisifed with Sales service First I'll start with the Good. We took our first test drive of a CX-9 and CX-5 with Gabe. That was a great experieince. We were not ready to buy t First I'll start with the Good. We took our first test drive of a CX-9 and CX-5 with Gabe. That was a great experieince. We were not ready to buy that day yet, but he did an excellent job in demonstrating the cars and treating us very well. He explained that he was a Sales rep for Vets, and did not pressure us into anything since he knew we didn't know what we wanted yet, which made us want to come back. So once we made our decision on the car, we dicided to use Truecar. Right away a rep from Spreen and Cardinale in Corona reached out first. We had a great experinece in Cardinale where they were waiting for us to test drive a 2018 CX-9, waiting for us in front already. We decided to go with a 2019, but decided to go back to Spreen since we also had a great experience. I told the person I was talking with that we were just trying to descide between red, white, and black. She did mention that Black might be hard to come by at that moment for the trim we wanted, however, they could get one. So I set up an appoitnment with her for the same day on a Saturday. We expected to be greeted and expected by her and be able to see each of those colors. We get there, and it seemed no one knew we were even coming. On top of that we didn't speak to the person we were dealing with over the phone. Or at least get introduced to a sales rep. Next, they did not have those cars out so it had to be searched for. The Sales Rep told us that they did not have that trim or color other than Grey. That her sales manager even told her the day before they had none. But the rep I was talking to through TrueCar said they did. So our now assigned sales rep said she found one on her system and went to look for it. She came back after what felt like a pretty long time not having found it. At that point we were ready to leave. She tried to stop us and said she would look again. Again after about 10 min, she came back and had found it. At this point we were a little bitter, but it was the car we wanted, so we took another test drive and then spoke about financing. Long story short with that, we were happy with the deal. Finally we moved to signing all the paperwork and then were just waiting for the car to finish getting washed. HOWEVER, our sales rep came back and said there was an error with the VIN number and it was for the grey version which was slightly less expensive. At this point I was ready to leave again until she assured me that the numbers would all be the same, but I would have to speak to the person with all the paperwork to review. At review we noticed the monthly price stayed the same but did not get a discount on the car due to this mistake. Although I understand the price was different, I was really disappointed that sales rep didn't even try to negotiate to get the price to match. Or at least adjust the cost of adding Apple car play. Now we had to go through all the paper work again. Just because this was the car I was looking for and didn't want to start the whole process again, but 3 times I felt I should have left. I work for a sales organization and felt I should give this feedback. I hope that this is a one off, and it not, that this review will help in making some adjustments. Overall, I would say the process was disjointed in passing us from the TrueCar rep to a sales rep, and didn't inspire me to come back again. It also felt like the sales rep was rushed and just wanted to get out of there. I'm not saying that was the case, but it felt that way. Lastly, the reason we went online and had conversations was to make the purchase as quick and painless as possible for all. I will come back for servicing as needed because I love my car and the service when I had to go back to get Apple Car play installed went well. More

Just one thing Overall the service was great, was met right outside first. I had set an appointment and they were ready and expecting me. My ONLY comment was that Overall the service was great, was met right outside first. I had set an appointment and they were ready and expecting me. My ONLY comment was that I was not notified when the service was done. I had to call and ask. The person I worked with was apologetic and concerned, but since I was under a time crunch it would have been nice to be notified as soon as it was ready. Just a thought perhaps through my mobile app or something like that too would be nice to know the service is done and ready for pick up. Or if this exists, I was not aware. More

It was a great experience getting my first car from the Spr. It was great experience buying a car at Spreen Mazda. Thanks for the great customer service and management. They made the whole process easy for us. It was great experience buying a car at Spreen Mazda. Thanks for the great customer service and management. They made the whole process easy for us. More

Great Service The team was very helpful and went above and beyond to make sure I was satisfied. I would recommend Spreen Mazda to all my family and friends. Very ha The team was very helpful and went above and beyond to make sure I was satisfied. I would recommend Spreen Mazda to all my family and friends. Very happy with the service I received. More

Great customer service I've never had a problem coming here. I've never been pressured to do certain things to my car if I didnt want to do them. They always suggest certain I've never had a problem coming here. I've never been pressured to do certain things to my car if I didnt want to do them. They always suggest certain things, but never make me feel bad for not doing it. I always take my car to Philip and hes always been helpful and honest More

New car They were all amazing and great customer service, I felt comfortable and they always checked up on me. At first it wasn’t working out but we came to a They were all amazing and great customer service, I felt comfortable and they always checked up on me. At first it wasn’t working out but we came to a second option which I also like. Gavin and Danny were awesome in service and gave me the best deal possible. More

Pleasant Went in due to a recall on my Miata, and an oil change. It was quick and a very pleasant experience. Phillip was on top of everything and explained w Went in due to a recall on my Miata, and an oil change. It was quick and a very pleasant experience. Phillip was on top of everything and explained what was going to happen before work started. He then went over what maybe needed in the future. I like my “Report Card”. No pressure to have work done that is not needed. I will trust my Miata is in good hands. Thank you More

1st time My first time getting an oil change. Mazda so far has shown that they are a great company during and after getting a car. Look forward to working wi My first time getting an oil change. Mazda so far has shown that they are a great company during and after getting a car. Look forward to working with Phillip again. More

routine maintenance I always like coming here because of William (Bill). He's always so friendly and accommodating, he works really hard and makes you feel appreciated. B I always like coming here because of William (Bill). He's always so friendly and accommodating, he works really hard and makes you feel appreciated. Bill is always honest with the service and what I may or may not need done. Other employees are courteous there as well. More

Oil change. They are very efficient and fast for my oil change. I always leave satisfied and I trust them with my vehicle. If you ever need work done on your vehi They are very efficient and fast for my oil change. I always leave satisfied and I trust them with my vehicle. If you ever need work done on your vehicle I would recommend Brian. More