Springfield Acura

My experience at Springfield Acura was excellent! I walked in and was immediately greeted by a friendly receptionist. Since I had an appointment, I was immediately connected to Damian. We had done ou I walked in and was immediately greeted by a friendly receptionist. Since I had an appointment, I was immediately connected to Damian. We had done our research and already knew what we wanted. We also had a trade-in, and Damian listened carefully to our goals for both the trade-in and our new lease. Damian and his team made the entire process very seamless! When all was said and done, Damian literally rolled out the red carpet to our new car and took his time explaining all the features. Overall, Springfield Acura's staff is friendly, knowledgeable, and efficient, making for an exceptional visit. Ask for Damian – he's fantastic! More

I purchased a 2020 Acura MDX from Acura of Springfield on March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not complet March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not completed until May 1—more than a month after the sale and delivery. This means the car was sold as CPO when it was not officially certified, which is misleading and unacceptable. I paid a premium for CPO benefits that are supposed to be in place before taking delivery, including the 182-point inspection and extended warranty. I also had to follow up multiple times to get basic items like the second key fob and floor mats. A malfunctioning side mirror, which should have been addressed during inspection, was also overlooked. I reached out multiple times by email, letter, and phone with no formal response. Even after Acura corporate acknowledged the issue and tried to help, the dealership’s sales management team never followed up. Very disappointing experience overall. I expected more professionalism and accountability—especially when it involves trust and safety. I hope others ask detailed questions before assuming a vehicle is truly CPO. More

Buyer beware. After I agreed on a price they showed me the invoice and about $3000 was ADDED on for certification, despite the fact it was advertised as certified. After I agreed on a price they showed me the invoice and about $3000 was ADDED on for certification, despite the fact it was advertised as certified. Bait and switch. They also added almost $500 for Administrative fees. Needless to say I did not purchase the car. I felt very scammed....... More

BEWARE! !! AND DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! Brought in a 2022 Acura MDX A-Spec I just bought recently to this dealership because the speakers !! AND DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! Brought in a 2022 Acura MDX A-Spec I just bought recently to this dealership because the speakers stopped working out of the blue. The car has about 31k miles on it and everything was working fine until the speakers stopped working. It turns out that recent MDX models are prone to clogged drains on the roof regardless of how well the car is maintained and even if the owner isn’t negligent in any way with car. Considering this, whatever needs to be done to fix this should be covered under warranty, which A LOT of owners in different MDX forums have stated it is. It depends on the dealership. My service rep Tara R. told me they ran a diagnostic check on the car and NEVER took it apart to see what caused the drain, and that this is common on the MDX models regardless of the mileage. When Acura corp. called the dealership to follow up on the diagnostic's the dealership did, they informed me the dealership told them that leaves caused the clog which in that case isn’t covered under warranty. The dealership told me one thing, and Acura corp. another because I guess they’re trying to get me to pay $7500 for a car that was just purchased. BEWARE OF THIS DEALERSHIP!!! YOU’VE BEEN WARNED. More

Courteous salesperson (Rich P). Rich was helpful and patient. Entire purchase process was quick and least. Rich was helpful and patient. Entire purchase process was quick and least. More

awful customer service. Do not live up to the Acura Excellence Standards. zero courtesy, rudeness over the phone and in person. Dirty facilities. Unqualified cashiers. Do not live up to the Acura Excellence Standards. zero courtesy, rudeness over the phone and in person. Dirty facilities. Unqualified cashiers. More

Monta Harris was an outstanding professional. He explained in detail the entire process and was able to help me get an amazing deal in my new Acura Integra. I highly recommend this dealership and He explained in detail the entire process and was able to help me get an amazing deal in my new Acura Integra. I highly recommend this dealership and even more Mr. Harris. You’ll be in great hands purchasing/leasing your new vehicle. I can’t thank you enough Monte and staff. I wish I could give more stars More

This dealership is by far the best Acura Dealer. From sales to Service. Billy, Phil the Shop Foreman Rich Pasananti (Sales) Wilson in Parts And Tara (Service Advisor) are the best and care about Cus From sales to Service. Billy, Phil the Shop Foreman Rich Pasananti (Sales) Wilson in Parts And Tara (Service Advisor) are the best and care about Customer Service. To me that's what counts. They go above and beyond to take care of your needs. More