Springfield Acura

Have been bringing my ‘19 MDX here for routine. Servicing , brakes etc.. My last service appt was simple- oil change and tire rotation. Get my car and go…all service done. Stop to gas up a few mil Servicing , brakes etc.. My last service appt was simple- oil change and tire rotation. Get my car and go…all service done. Stop to gas up a few miles away and I notice that the tires were never rotated and the oil filter looks old but wiped clean. I call the service dept immediately but they are closed. Phone call after phone call over the following week goes in returned until I finally get in touch with Joshua who promises to request my refund and get back to me. Joshua never calls back and phone calls to other reps and managers get voicemail but no responses. Finally I dispute the charge with my credit card and bingo I get an immediate call back. Unprofessional, dishonest, and not trustworthy. More

ABSOLUTE SCAM ARTISTS! !!!! I just bought my 3rd car from this place and I will never buy from there again. Carlos the salesman is great but the manager and finance mana !!!! I just bought my 3rd car from this place and I will never buy from there again. Carlos the salesman is great but the manager and finance manager are scam artists. Not only did they lie to me about how much they were giving me for my trade in, they also lied to me about how much I was paying for the car. They somehow finagled me into paying more than the sticker price when I was told I was paying less. On top of all that, they charged me 10% interest and I have a 752 fico credit score. No dealer in America does that. HIGHWAY ROBBERY. Do yourself a favor and go anywhere but here unless you want to get robbed. And if they’re the only Acura dealership who has the car you want, just go to another one and have them get it from them for you. More

I purchased a certified car 11-7-22 and on the 14th contacted the dealer to let them know that one of the tires was dry rotted and had a bubble on it. Went to the dealer on the 15th and Anthony Bruce t contacted the dealer to let them know that one of the tires was dry rotted and had a bubble on it. Went to the dealer on the 15th and Anthony Bruce told me that the cracked tire was caused by ArmorAll and there was nothing they could do the tire is ok. More

Andrei and Felipe both provided me with the best-in-class customer experience when getting my new Acura Integra. I went to trade in my ILX, and he came to me with an offer that made me happy and was at Kelly customer experience when getting my new Acura Integra. I went to trade in my ILX, and he came to me with an offer that made me happy and was at Kelly blue book value, which I appreciated. He was also responsive on his day off and went the extra mile to ensure I was happy with my purchase and options. I previously went to a different Acura dealership but will only buy my car from Andrei and my friends at Springfield Acura. Felipe hooked it up with good coverage for maintenance for four years. I really felt taken care of and valued as a customer. That’s hard to find these days with the chip shortage going on. A lot of other car dealerships I went to were standoffish, but Andrei and Felipe both respected that it’s still a big decision regardless of the ongoing inventory issues. I’m super happy with my experience and brand-new baby. Thank you! More

Samantha Hunter (Internet Sales Manager) helped me to get my first Acura SUV (MDX Type S). It took about 4 months since it was a pre-order and Samantha kept me updated on the status all along the way ! She w my first Acura SUV (MDX Type S). It took about 4 months since it was a pre-order and Samantha kept me updated on the status all along the way ! She was very patient and answered my numerous txt messages / emails and questions.. Went above and beyond to get me the best deal possible ! She indeed made this whole experience a very pleasant one. Brilliant ! Overall I found all team members at Springfield Acura, very friendly and accommodating ! Shout-out to Josh, Andres (Finance), Roberto for assisting to close the deal all along the way ! Great Job Guys ! More

If you guys come to this dealership, make sure you speak to sales professional William Ortiz and Felipe Miguel in finance because those two gentlemen were beyond helpful and just overall made me have a supe to sales professional William Ortiz and Felipe Miguel in finance because those two gentlemen were beyond helpful and just overall made me have a super pleasant experience while buying a car. They are both honest and super helpful in every aspect when purchasing a car. More

Never sign a deal on iPad they will change the numbers Never sign a deal on iPad they will change the numbers on you Be aware Never sign a deal on iPad they will change the numbers on you Be aware More

Bought RDX for 1,400 below sticker for 60 months at 1.9% Acura financing. When I went into the financing dept. The lady who every she is jacked up the price to sticker price and some how the loan became 72 Acura financing. When I went into the financing dept. The lady who every she is jacked up the price to sticker price and some how the loan became 72 months. She changed the months to 60 and printed the financing document over. Afterwards I noticed that the price of the car was at sticker. She said some nonsense and said she will talk to someone. Probably went into empty room and came back and fixed the price. I've seen this xx acting before, going somewhere to talk to her boss that probably isn't even there. I guess this is how this dealership scams people who don't notice the scam. More

I’ve had the best salespersons at Sprinfield Acura - Leo Daniels and Richard P. Great doing business with these professionals for 19yrs. They are highly recommended. 👍🏾👍🏾 Daniels and Richard P. Great doing business with these professionals for 19yrs. They are highly recommended. 👍🏾👍🏾 More