Springfield Acura

Service and service manager - AVOID!!!! Brought car for regular service- told service advisor car shakes when I hit 40 Mph. Service advisor said car needs wheel bearings in front - test driv Brought car for regular service- told service advisor car shakes when I hit 40 Mph. Service advisor said car needs wheel bearings in front - test drive said screeching noise. I said shaking was the issue.Bill said " tire rotation was done and road test vehicle was ok". Problem was diagnosed as need wheel bearings - this is big job and need to bring car in next day. Leave dealership to route 22 - hit 40 MPH and YES car still shakes. Either TECH LIED or didn't take car for ride - remember " road test vehicle was ok". My conversation/complaint with service manager Ms Kaba ( by the way I had to wait for them to find her- paging and asking employees to look for her). When I told her of fraud/lie about test drive - she said " they don't always test on route 22" so where is test in parking lot to get to 40 MPH? Seriously? Bill #1 - $171.70. The 2nd visit - call from service advisor " car needs front axels" I asked about wheel bearings tech estimate 1k, tech said more important for front axels about 1k. will get next day. It I must pay for axels in advance $888.00 just parts another 487.39 labor. Another loaner car - day 3 visit bill of $487. Said customer requested 4 wheel alignment - I didn't - but it was "necessary". They do work on axels and GUESS WHAT ? No shaking - it was axels NOT bearings. This was three days and $1547.09!!! There was a very nice lady at payment window who tried to reach And locate Ms Kaba since I was frustrated and upset. Ms Kaba was Nasty and pointed her glasses at me, saying she "couldn't talk to me because I wouldn't listen to her". Told her I would report to Better Business Bureau and she said " Go ahead- we aren't a member" Vincent - service advisor tried... Not his fault...it was a lying TECH!! And Nasty MS Kaba . Long time customer 3 cars MDX! And two RDX- plus always serviced there- WILL NEVER RETURN. By the way I am a female customer - hmmm wonder if I was a guy if they would have tried this! More

Great car buying experience I went into the dealership with one thing in mind and I with the some great guidance I ended up with a car that was a better fit. I love my new RDX a I went into the dealership with one thing in mind and I with the some great guidance I ended up with a car that was a better fit. I love my new RDX and Rick was the best to work with. No pressure and great advice. More

Great experience..!! Jean has been upfront from day 1, negotiating on our behalf with his mgrs to get us the best deal which can fit our budget..we will surely recommend h Jean has been upfront from day 1, negotiating on our behalf with his mgrs to get us the best deal which can fit our budget..we will surely recommend him to our friends & family to have an amazing customer experience..!! More

No Pressure Sales! I had a great buying experience with Anthony Bruce. Told him from the door what I wanted and he didn't try to argue the numbers ofcourse we did some n I had a great buying experience with Anthony Bruce. Told him from the door what I wanted and he didn't try to argue the numbers ofcourse we did some negotiations but overall he is a great sales person. Anthony is an A+++++++ sales guy!!!! More

amazing experience Jean provided excellent service. He explained the car features thoroughly and even connected my cell. This was the most efficient and easiest car purc Jean provided excellent service. He explained the car features thoroughly and even connected my cell. This was the most efficient and easiest car purchase I ever made More

Purchasing RDX This was one of the most pleasurable car buying experiences I’ve ever had. I was very nervous at first but working with Anthony Bruce, my nerves wer This was one of the most pleasurable car buying experiences I’ve ever had. I was very nervous at first but working with Anthony Bruce, my nerves were quelled by his ability to answer all my questions thoroughly. I would highly recommend Springfield Acura and Anthony Bruce!!!! More

Awesome Sauce I would like to thank Anthony Bruce for his exceptional service. He was understanding and accommodating throughout my experience. He was also able to I would like to thank Anthony Bruce for his exceptional service. He was understanding and accommodating throughout my experience. He was also able to find a car specific to my needs. And now, I’m rolling in new wheels! The staff at Springfield Acura were professional and friendly, especially to my family. I’d recommend this dealership, hands down! More

stress free buying experience! No pressure to make a deal. Rich and the manager Anthony were very upfront and truthful. Rich made the experience easy and hassle free and I got the No pressure to make a deal. Rich and the manager Anthony were very upfront and truthful. Rich made the experience easy and hassle free and I got the deal I wanted. Thank you Springfield Acura! I love my new car! More

Friendly atmosphere Didn't buy a car but definitely will by next month and I will do it from billy and josh. best duo I seen since Maris & mantle. Thanks for all the help Didn't buy a car but definitely will by next month and I will do it from billy and josh. best duo I seen since Maris & mantle. Thanks for all the help guys. See you next month. More

Enjoying our new car! Jean was great to work with. We have a new MDX that we are excited to check out all the features. Thanks for your help Jean! Hue & Chris Jean was great to work with. We have a new MDX that we are excited to check out all the features. Thanks for your help Jean! Hue & Chris More