Springfield Acura

Fantastic experience start to finish From beginning to end my sales experience at Springfield Acura was 5 star. Adam was my sales advisor. He made the whole process smooth and seamless. A From beginning to end my sales experience at Springfield Acura was 5 star. Adam was my sales advisor. He made the whole process smooth and seamless. Adam was very honest and transparent throughout the whole negotiation. I highly recommend Springfield Acura and ask for Adam he was fantastic. More

Unfriendly We're in the market for a new premium SUV and are shopping around. Just talked to the dealer from Springfield on the phone. She almost sounded irrita We're in the market for a new premium SUV and are shopping around. Just talked to the dealer from Springfield on the phone. She almost sounded irritated that we're bargaining with her and asking her what features are available on the car. Very unpleasant to talk to. I couldn't listen to that tone anymore and hung up. Oh well, there are always other dealers... More

The Greatest Car Buy Experience!!!!! I wasn’t really looking for a new vehicle but I stopped in Springfield Acura just to see what was there. My salesperson was Anthony Bruce and he was I wasn’t really looking for a new vehicle but I stopped in Springfield Acura just to see what was there. My salesperson was Anthony Bruce and he was the best salesperson I have ever met! He was very friendly and knowledgeable! He listened to my needs and actually got me the car of my dreams. He made my car buying experience fun and enjoyable. If you ever come to Springfield Acura go see Anthony Bruce! More

TOP NOTCH SERVICE, HAD A SAFETY RECALL AND WAS AMAZED I had to bring in my Acura TL S-Series for a safety recall and was met by a manager by the name of Lori who was a consummate professional. She had gon I had to bring in my Acura TL S-Series for a safety recall and was met by a manager by the name of Lori who was a consummate professional. She had gone over everything in detail as soon as I walked into the establishment. The friend of mine with whom I bought the car from had left it on my property because he could no longer afford to insure it so the battery had died and the stereo system needed to be reset but you need to take it out of the dashboard just to get the code. I've had money problems as of late due to the fact that my mother is being forced into retirement, so it is my brother and my duty to take care of her like she's taken care of us. Lori had informed me that it would cost over a hundred dollars to remedy the situation and I had to think it over. I finally agreed to have the work done and she provided me with a brand new Acura IXL to take care of some work related issues and when I came back and went to pay the bill she had waived the fee. I was so elated that I had my stereo system working that I wanted to give her a hug but she settled for a handshake instead. I'm so AMAZED THERE ARE STILL PEOPLE IN THIS COUNTRY WHO ARE WILLING TO HELP OTHERS ALTRUISTICALLY. THANK YOU SPRINGFIELD ACURA, AND OF COURSE LORI FOR THE TOP NOTCH SERVICE. More

Was literally walked out the door ! Would have given a zero star or a negative star if possible ! Was given a good chance to drive cars around, granted. But that was the only positive fr Would have given a zero star or a negative star if possible ! Was given a good chance to drive cars around, granted. But that was the only positive from what was otherwise a waste of 2 hours. Sales guy had no idea how to work numbers with us, brought in the manager the moment I suggested a low number. The manager storms in with the following words - "I am the guy who's going to walk you out the door for asking for xxx dollars !" No working with me on a lower price, perhaps offering a model with fewer options, nothing..Just the above line and "You're joking, right ? Bye !" Great that the other reviewers seemed to have a good experience, mine was atrocious. Simply for the gall and the attitude of the manager to literally walk a customer out simply because he suggested a lower offer. Great way to work with a customer and win business ! More

Great dealer--great service Great service, a pleasure to deal with. Rich and Anthony were very helpful and made sure I left a satisfied customer. Jaime in service and Greg in f Great service, a pleasure to deal with. Rich and Anthony were very helpful and made sure I left a satisfied customer. Jaime in service and Greg in finance were also great, I am on my second Acura and I am very happy with my new lease! More

Top of the Line Service, done with Integrity. I took an older model (2003) MDX w/ 125k miles on it to Springfield Acura after seeing engine light codes that indicated a likely need for a valve adj I took an older model (2003) MDX w/ 125k miles on it to Springfield Acura after seeing engine light codes that indicated a likely need for a valve adjustment. I compared some reviews and ended up calling Springfiled Acura and Joe was very helpful. We agreed on an estimate for the valve job and he helped in getting me into the service schedule the next day (a Saturday). I dropped the MDX off at their valet/drop off area and was given the keys to acourtesy loner vehicle, a 2014 MDX, which I have to say, was a sweet ride. They sure have made a lot of improvements in 10 or so years. Anyway, Joe told me I was assigned to senior service consultant, Jaime (pronounced Jay-mee). Jaime called to check in with me before doing the job and then later to discuss some additional repairs/maintenance that the technicians were concerned about. They noticed my older water pump and asked if my timing belt had ever been changed as this was recommended if I hadn't done it yet. I knew from researching online that the timing belt was something important to change on this vehicle after 100K+ miles or it could put your engine at risk. In addition, the spark plugs were old in need of replacement. I felt they were making reasonable and necessary suggestions, and weren't trying to make me do things I didn't truly need like some shady places do. They also noticed that I hadn't done four different recall fixes, which Jaime offered to take care of (no charge) while they had the MDX. bJaime and Springfield Acura were able to work with me on doing the jobs that needed to be done without breaking the bank. The experience was great. From the valet drop-off and loaner car to Jaime's ongoing communication through the job and it was nice that the bill at the end wasn't a penny more than the original estimate I agreed to before having them do the work. That's integrity. It's been a couple of weeks and I feel like the MDX runs better than it has in years! I would have no hesitation whatsoever in using Springfield Acura for my future service needs and would recommend them to anyone with an Acura. More

Best dealership in NJ I work in the insurance industry and I deal with many different car dealerships and sales people. I can honestly say that the service I received at Sp I work in the insurance industry and I deal with many different car dealerships and sales people. I can honestly say that the service I received at Springfield Acura was unlike any other dealership I have shopped at or did business with. Carlos Lasso is a wonderful sales person, and I gave him a hard time competing with the price I had from another Acura dealer - which he eventually was able to match. He showed me every feature that the car has (TLX tech package is loaded with features!) and followed up with me to make sure I was pleased. He was great, and I would refer anyone to him, as well as buy another car from him. In addition to Carlos, Greg Magros, the finance manager was also great. He gave me extra coverage and was nice, easy and friendly. He also remembered me from the last purchase I made three years ago, which is always a plus. Springfield Acura really is the best Acura dealership! More