Springfield Acura

Never sign a deal on iPad they will change the numbers Never sign a deal on iPad they will change the numbers on you Be aware Never sign a deal on iPad they will change the numbers on you Be aware More

Bought RDX for 1,400 below sticker for 60 months at 1.9% Acura financing. When I went into the financing dept. The lady who every she is jacked up the price to sticker price and some how the loan became 72 Acura financing. When I went into the financing dept. The lady who every she is jacked up the price to sticker price and some how the loan became 72 months. She changed the months to 60 and printed the financing document over. Afterwards I noticed that the price of the car was at sticker. She said some nonsense and said she will talk to someone. Probably went into empty room and came back and fixed the price. I've seen this xx acting before, going somewhere to talk to her boss that probably isn't even there. I guess this is how this dealership scams people who don't notice the scam. More

I’ve had the best salespersons at Sprinfield Acura - Leo Daniels and Richard P. Great doing business with these professionals for 19yrs. They are highly recommended. 👍🏾👍🏾 Daniels and Richard P. Great doing business with these professionals for 19yrs. They are highly recommended. 👍🏾👍🏾 More

Richard P was amazing. Made sure I was happy and worked extremely hard to get me in an great vehicle. Thank You! If your looking for a new ride see Richard P extremely hard to get me in an great vehicle. Thank You! If your looking for a new ride see Richard P More

Haven’t been to dealer yet to test drive new MDX however: have been working with Mark who has been outstanding in keeping informed of when new vehicle will arrive. have been working with Mark who has been outstanding in keeping informed of when new vehicle will arrive. More

I was recommended by a friend to buy a car here, I absolutely loved the experience I received and the patience manny had with me to find my perfect car! Thank you!! absolutely loved the experience I received and the patience manny had with me to find my perfect car! Thank you!! More

I reached out. To the dealership and spoke with internet department. Had very specific information as to amount of money out of pocket Kenneth Charles gave me a great price. I emailed him before heading to department. Had very specific information as to amount of money out of pocket Kenneth Charles gave me a great price. I emailed him before heading to dealership to make sure model,miles and money were all a correct then he pulled the “that doesn’t include taxes and fees” bs. I will never use their dealership and will make sure all friends and coworkers know what kind of shady practices that they use More

One of the worst sales service I have ever experienced...We scheduled a test drive with one of the sales rep over phone for Saturday afternoon at 1pm at my home. The sales rep confirmed the experienced...We scheduled a test drive with one of the sales rep over phone for Saturday afternoon at 1pm at my home. The sales rep confirmed the address , time and place multiple times. However no-one showed up at the designated time. No communication and no messages from him. what a unprofessional bunch of people.. Remember I am the customer and its the dealership’s Job to contact me if there is a delay or they need to reschedule.. I will never ever recommend this dealership to anyone. Waste of my tim.. More

Wasted my time two days in a row! Went in to see a blue tlx aspec, test drove it and everything. Started negotiating and half way through they tell me they sold the car. The manager Anthony told me he woul tlx aspec, test drove it and everything. Started negotiating and half way through they tell me they sold the car. The manager Anthony told me he would match the price we arranged for on a black tlx aspec. I go in today at 5 and they have me sitting there for more than 2 hours just to come back and tell me to come back tomorrow. Horrible service and management. More

I made an appointment to have my tires balance and to purchase another fob since I was told my current one was going. Anthony told me they couldn't get both fobs programmed together I doesn't it matter t purchase another fob since I was told my current one was going. Anthony told me they couldn't get both fobs programmed together I doesn't it matter that there both driver one he said no! After my truck wouldn't work I took it back and they said it was my tpms unit. I took it to my dealership due to extended warranty and Springfield Acura sold me a car fob for a truck! I went back and Steven give me a hard time and said I needed to get the other fob first I said that's 40 minutes away this is not my fault I will bring the other one back! Steven never apologized for the mistake and was very arrogant! I drive to take the new fob to the dealership and get the wrong one, I came back and asked what about the programming fee can it be credited to my account for next time Steven quickly said no he not going to return the fee we programmed it, I said yes to a car key fob not a truck! Now they are going to charge me to reprogram the fob again. Steven said it should be free, I said why should it be free? Steven said because its under warranty I said so the mistake you made it should be cover under warranty for them to fix? I then gave him the other key fob back and he said I need the bag too! I said the bag my correct key fob came in he said yes I need to put this back in inventory. I said I can't give you the bag to the new key fob you gave me it has the information on it incase something is wrong with it! He said keep the bag and just go! As I was walking out the door, I double back and said excuse me Steven said just go your NOT WELCOMED HERE ANYMORE!!! I said wow I'm not welcome back because you made a mistake and give me a car key fob instead of a truck key fob!! Unbelievable I said Steven had horrible customer service and need to be retrained!! I work in the hospital with all of this stress right now and shouldn't have to worry about small things like this and getting kicked out because a mistake that was made on the dealers part!!! Springfield Acura you have to do better!! More