Springfield Acura

disorganized, hassle, salesman friendly We came here initially because they participated in the true car guarantee. Our sales person was really nice. Wasn't pushy, was knowledgeable about c We came here initially because they participated in the true car guarantee. Our sales person was really nice. Wasn't pushy, was knowledgeable about competitors and acura, etc. After the sale was when it went down hill. They told us the wrong car was available so I needed a rental for a while. Then they couldn't tell me when we would be paid for our trade in. Finally when it was time to schedule maintenance, I had questions about cost/what would be done and the person told me that he just schedules it. He offered to transfer me to someone who didn't return my phone call so I took my car to a different acura dealer (who told me I didn't even need maintenance yet anyway). Overall the entire after sales process was so poor I wouldn't go back even if I got a lower price. More

Do Not Buy Here! After getting great deals at 2 other dealers, unfortunately the only location that had the car when we needed it was Springfield Acura who assured me After getting great deals at 2 other dealers, unfortunately the only location that had the car when we needed it was Springfield Acura who assured me they would match the deal. So we drove out in a snow storm to get the car at Springfield and after running the numbers they accused me of lying about our offer, even after we showed them in writing! They told me they needed a higher price and they went as far as to call their "GF" over who verbally assaulted me personally! I'm a young small girl - I was completely in shock and beyond embarrassed! When I questioned his decision he puffed his chest, removed his jacket like he was going to fight a 110 pound woman and screamed at us to "Get the **** out of my house!" Then I asked to speak to his boss and he went on ranting saying that God is his boss! What a psycho path. If you have children please keep them far away from this crazy GF lunatic! More

2008 Ford Explorer XLT I purchase this car on 9/16/14 and the heater did not work, i call my sales Representative to let then know that there is a problems, they hang up on I purchase this car on 9/16/14 and the heater did not work, i call my sales Representative to let then know that there is a problems, they hang up on me and never called back,, Im very disappointed with the service ,,i wont never buy anything from them More

negative to positive I must admit at first I wasn't too happy with this dealership but two of the staff members were able to turn what I thought would be a negative experi I must admit at first I wasn't too happy with this dealership but two of the staff members were able to turn what I thought would be a negative experience into a positive one. More

Routine oil change The service of my car was good. When getting ready to pay, I was shown the new "check" sheet and 4 things were marked in red. This was a first. I b The service of my car was good. When getting ready to pay, I was shown the new "check" sheet and 4 things were marked in red. This was a first. I bring my car in about every 35 - 45 days for an oil change and this was the first I had heard of any of the 4 recommended services. I was not happy about that. I believe it was Wayne who looked up my service record and confirmed that this is the first time any of the four recommendations, transition fluid level, brake fluid level, power steering fluid level, and coolant level, were mentioned. That, according to the paperwork, is $709.39 worth of work. New format for checking I understand. Just hearing about four services now I do not. I bought my car from you in April of 2014. I have brought it to Acura almost monthly since then. $710.00 worth of maintenance work all at once, no I am not happy. Yes, I will be seeking a "second opinion". The service that has been done has been great. The people I have worked with have also been amazing. I have no complaints there. Recommending four system flushes at once, that is another issue. Also, be glad I am not going to be taking the time to vent about the "recommendations" with my tires. More

Outstanding dealership in leasing our new Acura TSX After searching many Acura dealerships, I decided to contact Springfield Acura. On your dealership's web site, I noticed many complimentary remarks After searching many Acura dealerships, I decided to contact Springfield Acura. On your dealership's web site, I noticed many complimentary remarks regarding John Strazza's salesmanship and I decided to reach out and contact him. This decision turned out to be one of the most stress-free lease transactions. John's professionalism and his attention to detail should be commended, as well as Ron Fedorka, Acura's finance mngr. who was well prepared in processing all our paperwork in a timely and efficient manner. In closing, I would highly recommend your dealership to many of my friends and family. Ted & Elizabeth More

Excellent Service My Experience with Springfield Acura & Jamie Manay has always been a pleasure, he is professional and very courteous. Always keeping me up to date wit My Experience with Springfield Acura & Jamie Manay has always been a pleasure, he is professional and very courteous. Always keeping me up to date with my upcoming service or any recalls that need to be addressed. The cashier Valerie is just a charm, always smiling & cheerful. My drive to Acura is never easy, with all the traffic I encounter on the Staten Island Expressway, but once I get there everything my MDX is there for is all taken care & I know that it was all worth it. Thank you, Janet Misseri More

Exceptional, Professional, Prompt, and Courteous Really what more is there to say than what I wrote in the title. The staff at Springfield Acura, is an accomplished well-trained and professional grou Really what more is there to say than what I wrote in the title. The staff at Springfield Acura, is an accomplished well-trained and professional group. Victor Rodriguez, is as good as it gets, got me in and out as fast as I could imagine, explained every aspect of the service in great detail, was knowledgeable about the service, and was extremely polite and professional. Will return for service every time, and cannot recommend them more highly. More