Springfield Acura

My car was due for a service check. I was given an appointment within a few days. When I arrived, I met with the service rep without delay. He informed me of the details of the check-up and said it w appointment within a few days. When I arrived, I met with the service rep without delay. He informed me of the details of the check-up and said it would only take an hour. I had originally asked for a ride home, but decided to stay. The car was ready in about 50 minutes, and the rep reviewed the procedure with me. He was professional and very pleasant, and answered all of my questions. He also helped me with a problem I was having with my GPS. The car was clean inside and out when returned to me. That's the story. More

Fast service. The car wash part needs some improvements. Mirrors and back windows needed more attention. Service advisor was nice and informative. Valet was helpful Mirrors and back windows needed more attention. Service advisor was nice and informative. Valet was helpful More

Be be diligently answered every question I had . He was very knowledgable, accommodating, and polite. He is an asset to your dealership! Many thanks BeBe! very knowledgable, accommodating, and polite. He is an asset to your dealership! Many thanks BeBe! More

I had a very pleasant service experience. jaimie I had a very pleasant service experience. jaimie explained everything completely. Everyone was pleasant from the valet to the technician. This is wh I had a very pleasant service experience. jaimie explained everything completely. Everyone was pleasant from the valet to the technician. This is why I have given a high rating. More

Excellent costumer service , all the staff are very helpful and the service is fast. The place is clean and I will recommend this dealer 100 percent! helpful and the service is fast. The place is clean and I will recommend this dealer 100 percent! More

Had a few minor problems with my new RDX. They were handled promptly and well. Sandro was very nice to deal with. He took care of the problem and showed me how to make some adjustments to various setti handled promptly and well. Sandro was very nice to deal with. He took care of the problem and showed me how to make some adjustments to various settings on my car. More

I have been taking my car to Springfield Acura Service center for the past eight years. The people are friendly and I have been happy with the service they provided. They make recommendations but don't fo center for the past eight years. The people are friendly and I have been happy with the service they provided. They make recommendations but don't force me to do any other services that I did not intend to do. I feel it's honest and I'm not taken advantage of More

Daniel did an amazing job helping me and explaining exactly what I needed done when I went to service my car for the first time. I knew exactly what was going to be done and felt comfortable with it. I exactly what I needed done when I went to service my car for the first time. I knew exactly what was going to be done and felt comfortable with it. I was in and out in an hour, which was great. I definitely recommend him. More

Mr. Sandro Rosario was very Professional from the outset. He gave me a good estimate, of the price for the service. The actual cost was lower than the estimate. He provided relevant update about the condi He gave me a good estimate, of the price for the service. The actual cost was lower than the estimate. He provided relevant update about the condition of my car, and notice of the total condition of my car. Also provided some requested information about how to continue to care for my vehicle. He was pleasant thoughout the whole procedure and very helpful More

The service experience for my 2013 MDX was exceptional, from the greeting by the valet, the excellent write up by Mr. Fernandez, to driving away in my sparkling, improved better than new, SUV. It was my f from the greeting by the valet, the excellent write up by Mr. Fernandez, to driving away in my sparkling, improved better than new, SUV. It was my first visit so I was truly impressed. I had 3 items on my list, oil change, spongy brakes and excessive play in the steering wheel at highway speeds. The brakes are now perfect and so is the steering, and the computer acknowledges 100% oil life. The brake and steering fixes in one visit, required a service team that I truly appreciate, realizing that a total fix in one visit, is remarkable. Thank you Springfield team, you have earned a very loyal customer. More