Springfield Acura

The staff at the Acura dealership greeted me pleasantly when I arrived. Quay was courteous and professional and explained in detail what the service entailed. He assured me that my car would be taken care when I arrived. Quay was courteous and professional and explained in detail what the service entailed. He assured me that my car would be taken care of right away and told me approximately how long I would have to wait. I was very satisfied with the service and based on my interaction with Quay would recommend this Acura dealership to my family and friends. More

Sandro has always been very polite and helpfull in all my dealings with him. Difficult problems have been delt with to everyone's satisfaction and I find the attitude of all the employees to be very professi dealings with him. Difficult problems have been delt with to everyone's satisfaction and I find the attitude of all the employees to be very professional and helpful. More

These service guys are the BEST period! Take pride in providing great customer service . They really do care and are very professional and courteous! Great providing great customer service . They really do care and are very professional and courteous! Great More

The service was completed within the promised timeframe . All the workers were friendly. A topper, car was washed, dried and pulled up to the entrance. Breakfast was also available . All the workers were friendly. A topper, car was washed, dried and pulled up to the entrance. Breakfast was also available . More

I have been working with Jamie Manay (for the past several years - and wouldn't have it any other way - He's terrific, personable, straight-forward and honest. I have always recommended Springfield A several years - and wouldn't have it any other way - He's terrific, personable, straight-forward and honest. I have always recommended Springfield Acura to many of my friends and family, and they all have had wonderful results. Thanks More

We went to buy 2012 MDX and the experience was superb. Richard Passananti was the sales guy and he took very good care of us. He explained all the features of MDX patiently and answered our dumb questions Richard Passananti was the sales guy and he took very good care of us. He explained all the features of MDX patiently and answered our dumb questions (this is our first luxury car). He took us for a test drive and explained all about MDX. He never pressured us to make an offer like other sales people. He helped us in deciding between MDX Base and MDX Tech models, listening to our needs patiently. He gave us a very good price and it matched to the best price that I got over the internet from various dealers. We made an offer on the same day as the price was the best compared to any other dealer in NJ/NY area. The documentation process was pretty simple and he told us where to sign and explained why are we signing at each box. It was all over in just 1 hour. If anyone looking to buy Acura in NJ area, Richard is your guy. He's a well mannered professional. I have referred all my friends to Richard. Oh yeah 1 more thing, the hot chocolate at Springfield Acura is really good, you should try it when you go there. More

Sandro was super; not only was he polite, he took the time to go over and explain all of the maintenance that needed to be done by phone and went above and beyond to help. He was very accommodating in he time to go over and explain all of the maintenance that needed to be done by phone and went above and beyond to help. He was very accommodating in helping me obtain a loaner car to help me continue my day and my kids schedules with almost no disruption. I can't say enough about the level of service I received today. Thanks Sandro!! More

Quay gives A+ attention to the customer. He keeps you informed and updated as to the nature and cost of the repair. My car was returned on time as promised. informed and updated as to the nature and cost of the repair. My car was returned on time as promised. More

I came in for "A" service and the service I received exceeded my expectations. Because an overall check was done on the car, it revealed I needed a new battery and thatnk goodness it was still received exceeded my expectations. Because an overall check was done on the car, it revealed I needed a new battery and thatnk goodness it was still covered under warranty. I also had a nail stuck in my tire that I wasn't aware of. The overall check discovered it before my car notification kicked in. I was lucky that I was not stopped in the winter with a dead battery. Quay explained everything in detail and had everything fixed almost 10 to 15 minutes earlier than he promised. I like this type of service and I appreciate the friendliness of the staff. Thank you. More

I have had three Acuras leased through this dealership (Leo Daniels was my salesman) and use the service department because I'm always happy with their work and they provide quick and seamless experience. (Leo Daniels was my salesman) and use the service department because I'm always happy with their work and they provide quick and seamless experience. More