Springfield Ford Lincoln

I am requesting that Springfield Ford and Ford Motor Company reconsider the handling of my warranty-related door lock issue and reimburse the diagnostic and rental charges I incurred. On November 26, Company reconsider the handling of my warranty-related door lock issue and reimburse the diagnostic and rental charges I incurred. On November 26, 2024, I brought my 2018 Ford Explorer to Springfield Ford, 50 Baltimore Pike, Springfield, PA, because the power door locks intermittently failed to lock using both the key fob and door buttons. The vehicle was under warranty. The dealership inspected it, stated the locks were operating normally, and performed no repairs. Approximately one year later, while the vehicle was still under warranty, I returned with the exact same complaint. Again, I was told the locks were functioning normally and no repair was performed. These were repeated complaints involving the same defect. The fact that the intermittent problem could not be duplicated does not change that I reported it twice during the warranty period and gave the dealership multiple opportunities to diagnose it. On July 24, 2026, the locks failed completely. I returned the vehicle on July 28, 2026. Although the warranty had expired, the dealership immediately diagnosed failure of three of the four door lock actuators and recommended replacement. This confirmed that the issue I had previously reported was an ongoing defect that had progressed from intermittent to permanent. I disputed the diagnostic charge because this was the third attempt to diagnose the same problem. While my vehicle remained at the dealership, the service manager was unavailable, and I was unable to retrieve it because inoperable locks posed a security concern while parking on Philadelphia streets. On August 3, I was told I had to pay a $300 diagnostic fee and six days of rental charges before my vehicle would be released. I was also denied any goodwill assistance. I ultimately paid more than $600. I respectfully request: • Reimbursement of the $300 diagnostic fee. • Reimbursement or substantial reduction of the rental charges. • Warranty/goodwill consideration for the door lock repairs. • Consideration of replacing the remaining actuator. This was not a new post-warranty problem. It was a defect reported multiple times while the vehicle was under warranty, but the dealership’s earlier inability to diagnose it should not eliminate warranty consideration once the defect progressed to complete failure. I ask that this matter be reviewed based on the complete service history and repeated warranty complaints. More

The best car buying experience I've had. It was my son's first car buying experience and both Larry Basilio & Joanne Piazza were a tremendous help in purchasing a used F-150. They were both It was my son's first car buying experience and both Larry Basilio & Joanne Piazza were a tremendous help in purchasing a used F-150. They were both patient and very knowledgeable and talked my son though the process. They also gave a great trade-in value for his current vehicle. Every part of the experience was amazing. No pressure just information. More

On July 8, 2025 I visited this dealership for the first time. From the moment I walked through the door and was greeted by Mr. Bill Williams, I felt welcomed and comfortable. He is very personable and kn time. From the moment I walked through the door and was greeted by Mr. Bill Williams, I felt welcomed and comfortable. He is very personable and knowledgeable and answered all my questions. I walked out with a new Bronco and can honestly say "he made it happen." So, thank you Bill and the entire staff that made my first visit a very enjoyable experience. Lucille M. Jadwin, Wilmington, DE. More

Bill Williams was helpful from beginning to end with the purchase of our new Ford Maverick. purchase of our new Ford Maverick. More