Springfield Ford Lincoln

When I expressed interest in purchasing a new Fiesta, Michael was extremely knowledgeable in all areas. He answered all of my questions about the specifics of the car and filled me in on areas I didn't Michael was extremely knowledgeable in all areas. He answered all of my questions about the specifics of the car and filled me in on areas I didn't even think of asking. He was extremely helpful and very genuine through the entire process. He has even followed up and helped me with my post-purchase concerns and maintenance. I'll return to this dealership and his assistance for my next car, and I would recommend him to anyone. More

Great experience! After several negative experiences at other dealerships in the past, it was a pleasure to work with Mr. Bradley. He was very friendly and knowledgeable and did not make me feel pressured other dealerships in the past, it was a pleasure to work with Mr. Bradley. He was very friendly and knowledgeable and did not make me feel pressured which was exactly what I was looking for. I look forward to sharing my pleasant experience with my friends and family. More

I never had a ford before, but have heard a lot of good things. I decided to check them out. Dan was very informative and had answers to all my questions. I didn't feel pressured and knew what he was sayin things. I decided to check them out. Dan was very informative and had answers to all my questions. I didn't feel pressured and knew what he was saying was honest. While I am not buying a car immediately, I feel when the time comes I will be visiting Dan again. A+ More

Mike is the kind of sales professional all sales people should aspire to. He was very helpful in answering all my questions, and in the case of not knowing an answer to a very specific query, he had no pr should aspire to. He was very helpful in answering all my questions, and in the case of not knowing an answer to a very specific query, he had no problem seeking out the information I was after. His professionalism, product knowledge, and friendly personality made for an exceptional experience. I would recommend Mike to anyone, even my own mother, if she were in the market for a new vehicle. It's nice to know there exists professionals in an industry so frequently riddled with high pressure sales tactics and a lack of professionalism. More

I initially spoke with a sales person to test drive a I initially spoke with a sales person to test drive a Lincoln Town Car since I had a coupon for a $50.00 debit card from the Auto Show in Philadelph I initially spoke with a sales person to test drive a Lincoln Town Car since I had a coupon for a $50.00 debit card from the Auto Show in Philadelphia. I was unable to continue the test drive since I had not received an email from Lincoln corporate to show the dealer and only had a post card from Lincoln. I then decided to leave since I was not able to obtain this debit card. However, I wrote to Jim Thomas, the owner of Springfield Ford/Lincoln and I had an immediate response to my request. I received a check in the mail for $50.00 in lieu of the debit card. I then met with Mr. Thomas and we developed a relationship based on his excellent customer service followup. Since then, I have tested several models of the Lincoln inventory, however, they were not able to obtain a 2011 Lincoln Town Car with the factory installed options that I desired. Since this is the last year that the Town Car was being produced. I have driven the Lincoln MKS, the Lincoln MKT. I have not test driven the Lincoln MKX or the Lincoln MKZ as of yet. I have had excellent communication with Jim Thomas and his General Sales Manager, Steve. We are still reviewing my options since the Town Car is no longer available to me. The owner, Mr. Thomas and the dealership in general does extend itself in making sure that I am completely satisfied with my experience. Sincerely, Doug Bilyeu More

Rita Feehery was a pleasure to deal with in my new car purchase. She took all her time to discuss the features on the Taurus and helped me set up my phone system and Sirius system. Rita worked with purchase. She took all her time to discuss the features on the Taurus and helped me set up my phone system and Sirius system. Rita worked with me on the price and the extra features on my vehicle. She made me comfortable with my purchase and is in touch with me about questions and concerns that come up at different times. When I go in to get it serviced Rita is there with her smile and voices her concern about the performance of my new car. I was originally a Buick fan but when I rented a Taurus I immediately became impressed with the quality of the car. I had a deposit on a LeSabre but after driving a Taurus I immediately decided on a Ford. I now am a Ford customer and I am discussing a purchase for my brother. He has a Honda and I have always been an American car buyer. I am working on convincing my brother to switch over to a Ford purchase. Of course, Rita is the person he will see to make his purchase. Barbara Sherlock More

Completed Inspection with execellent work. Needed Breaks Washed the car after the service appointment. Would recommend service at the dealership to family and friends. I also plan to purchase my new car fro Washed the car after the service appointment. Would recommend service at the dealership to family and friends. I also plan to purchase my new car from the dealership.. More

So far, experience with dealer has been fine. Salesperson, Rita Feehery, was very pleasant to deal with, & has been available over the phone to help in every way possible. I hope that all the peo Salesperson, Rita Feehery, was very pleasant to deal with, & has been available over the phone to help in every way possible. I hope that all the people at Springfield will be as accommodating. Look forward to a good relationship in the future. More

The most professional and personable dealer I've had an opportunity to work with. Mr. Gato made the process of leasing my Focus a pleasure. My experience was such a pleasure and hassle free that I've dire opportunity to work with. Mr. Gato made the process of leasing my Focus a pleasure. My experience was such a pleasure and hassle free that I've directed several people to Springfield Ford and told them to ask for John Gato. I will continue to return to Springfield Ford and will trust and rely on Mr. Gato's expertise and manner of professionalism to assist me in selecting my next vehicle. More

Dan is such an asset to your company. He is personable, professional and respectful. Dan will go the extra mile to make the customer comfortable and satisfied. professional and respectful. Dan will go the extra mile to make the customer comfortable and satisfied. More