Springfield Hyundai

Although I did not go for the Hyundai in the end, I still wanted to write on here how wonderful of a service and what a great salesman Norman is. He is a very nice guy, not pushy in the least and goes out o wanted to write on here how wonderful of a service and what a great salesman Norman is. He is a very nice guy, not pushy in the least and goes out of his way to help you on your goal to a new or new(used) car. I would recommend him to anyone looking for a Hyundai. Thank you Norman very much for your great help. More

We were promised alot when I bought my car, my husbands car, and my son's car. We were told for each referal I would recieve $100.00, I have referred 3 people who have bought cars, and I haven't recieved a car, and my son's car. We were told for each referal I would recieve $100.00, I have referred 3 people who have bought cars, and I haven't recieved a cent. We didn't qualify for the hyundai loyalty bonus of $1500.00. It was not explained to us why. We also purchased additional insurance which we were told would cover the tires for any reason. My husband needed a new tire and the insurance company denied the claim. So we are now out another 400.00. My brother has a Hyundai at a dealership in NJ, when he needed a tire, it was put on his car, and the dealership dealt with the insurance, and it didn't cost him a dime. I feel like we were lied to, and I wouldn't trust the dealership with any other referrals. My next car, even though I like it, will not be a Hyundai because I feel we were lied to about alot of the perks. I feel I am owed $3000.00 in customer loyalty,$300.00 for the referals, and $400.00 for the tire. None of the promises made to us have been kept. I also purchased Huyndai assurance to cover ding and slight scratches, but when I have tried to get repairs I get the run around. I am now disgusted with Huyndai and would never recommend you again! More

When I stopped by Springfield Hyundai, it was the third car dealership I visited in the Springfield/Media area that day. Steve was the first person who was kind enough to greet and welcome me. I will not m car dealership I visited in the Springfield/Media area that day. Steve was the first person who was kind enough to greet and welcome me. I will not mention the name of the other two dealerships I had visited previously that day, but I had spent enough time at both locations that somebody should have asked if I needed help. I believe I was at Springfield Hyundai for no more than a couple of minutes before Steve approached me. He asked me what kind of vehicle I was interested in and what was my price range. Steve showed me a couple of pre-owned vehicles that caught my eye however I explained to Steve that I was shopping in advance for my wife and that the final decision would be hers. I made a note of 3 vehicles for my wife to look at and within a couple of hours I returned with my wife and my two daughters. Steve accompanyed us on a test drive of the vehicles I thought my wife would like. He was extremely personalable and professional at the same time. He was also very courteous towards my daugthers ( who can be a handful at times ). If someone had told in advance that within 8 hours of walking onto the Springfield Hyundai lot I would be purchasing a vehicle, I would've thought they are out of their mind. Thanks to Steve's wonderful professionalism and salemanship, I was able to purchase a 2009 Hyundai Accent for my wife and she is very happy with that purchase. More

we began looking at hyundais in late april, starting with used. my husband made phone calls, did internet research, and we visited a number of dealerships in person, one of which was springfield hyundai. we used. my husband made phone calls, did internet research, and we visited a number of dealerships in person, one of which was springfield hyundai. we found the salesman, bill, to be very nice and decided to consider that dealership for our purchase. however, we did not make the purchase that night. over the next 6 weeks our shopping was interrupted by several urgent events at home and at work. we were unable to go back for a while, but were never bothered by tons of annoying phone calls from the dealership. bill called once or twice to ...guess what...see how we were doing with our difficulties at home. wow! finally we got a chance to go back, and did some more test driving.. i really had a hard time making up my mind about colors. bill was extremely patient and did not push or be aggressive in any way. we really appreciated that, since we were dealing with some other things. once again, we did not make a purchase because i could not decide, but we had a wonderful chat and really got to know each other without pressure. finally we went back, after spending some time discussing our options, and decided to sit down and negotiate a price. it was actually fun, buying this car. bill did everything in his power to make the deal a good one, and manager jason then became involved. he was excellent and a pleasure to work with. he took care of every question, every detail, and came through with a great price. we have bought many cars over the years, but this was definitely the best car buying experience ever, by far. More

I recently brought a used car (2007) from this dealership being assured they did a point check to make sure everthying was o.k. Less than 2 months the calipher and brakes go. I take the car back to the deale being assured they did a point check to make sure everthying was o.k. Less than 2 months the calipher and brakes go. I take the car back to the dealership and was told "What do you expect it is a used car" I paid over $15,000 for this car and I should have to pay over $700 in repairs in less than 2 months of ownership. I took it to another mechanis for repair and was told that the problem was there even before I brought the car. After telling the rude manager about this he still refused to help pay for repairs. AS A WARNING PLEASE DO NOT BUY A USED CAR FROM THIS DEALERSHIP I WISH I WOULD HAVE KNOWN. If the dealership honestly told me that the brakes will probably go in the nest two months I would have NEVER brought the car. VERY DESCEPTIVE PRACTICES AT THIS DEALERSHIP More

I called Springfield Hyundai to inform them that the gas mileage they posted in their March 25 newspaper advertisements is way above the manufacturer's specifications and asked where they got their informat mileage they posted in their March 25 newspaper advertisements is way above the manufacturer's specifications and asked where they got their information.<br>A salesman named Bill said it is a misprint and asked "What do you want me to do about it?" and asked if I wanted to speak to the manager concerning this issue. Using obscene language, Bill yelled across the floor to Rick, the manager, and I was transferred to Rick's voicemail. <br>I called Bill back to ask him if it is often for a customer with a simple question to receive this type of service from Hyundai Springfield, and if so, how does he expect a customer to buy a vehicle. Bill replied that he doesn't want to sell me a vehicle anyway!<br>Bill then yelled across the floor "Help me out here, guys." Rick, the manager gets on the phone, says he doesn't want to do business with me, and hangs up!<br>Great Customer Relations Skills! What do you expect. They are only salesmen. More