I had a bad, weird and freaky service experience at this location. I left my car for a recall and oil change. I got a call from my service coordinator named Henry. He suggested to get the manufacturing recommended timing belt change, fuel system clean and coolant system flush. It was almost a thousand-dollar service so I discussed details of the charges and accepted the service. When I saw the bill I saw 2 separate $130 before discount for fuel system clean and coolant system flush. I remember Mr. Henry did only mention $130 for the work but did not specify two separate charges. I was upset of the miscommunication/misinformation. So I asked to speak to a manager and Mr. henry said he is the one and handed me his card. Later, while checking the card I saw his name is A. J Henry and position assistant service manager. So realizing he does have a supervisor, I called the location. They transferred to Stacy, (service manager), who did not pick up. I called again and spoke to a guy who introduced himself as Aubrey. I asked him wanted to talk to Mr. Henry’s supervisor. He introduced himself as to be one with director of service position. From the beginning of the conversation, something was not matching up! His was rude in behavior, taking his employees side constantly, laughing sarcastically while I was speaking, continuous disregard of the complaint I had instead trying to justify my experience with out of topic logic, such as the discount I got or how most of the people leave happy of that service center, his unprofessional tone. Overall, his incapability of handling the whole situation made me doubt. I checked my service receipt. The name of the service manager was being Aubrey henry. So…. A.J Henry, Aubrey and Aubrey henry I believed the same guy. I confronted him, instead of answering he became more aggressive and hung up. I believe he was faking to be the manager of himself and spoke to me. Anybody planning to get serviced there, I would suggest try to avoid this A.J Henry. If you do, don’t trust his “Bud! I will take care of you. “Be specific to all the service details and charges. For the management, it started with a bad experience, it was unnecessary however to make it weird and freaky one. When acts like this is taken place at work, by a service manager, of this level “don’t care” attitude to an extent of faking identity, the issue is not that individual, is the whole management. If I believe I was misinformed/uninformed about a service details or had a bad experience, at the very least, I should be able to address my concern to someone apart from the very same guy I received the service with. I should have been speaking with Stacy, the service manager or the location supervisor, when I requested. You lost my trust 100%, I am cancelling the plan I had to upgrade my car with you guys. And of course not visiting that scary service center again.