"Had a very nice experience dealing with Gardner at..."
- Tony M Ikonen
Had a very nice experience dealing with Gardner at Springfield Hyundai a couple of days ago, that resulted in me getting my first ever brand new car( a Hyundai Kona Night edition). No pressure - really pleasant interaction. Gardner answered any and all questions and doubts, all with a smile on his face. Plenty of jokes, straight forward("all cards on the table") process, no hassle. I only have positives things to say about Gardner.
"Horrible service, I took my car in and told them it was..."
Horrible service, I took my car in and told them it was the transmission, they wanted to diagnosis it and came up with the wheel speed sensors. A.j the guy I worked with charged me $1015.78 for two wheel sensors that ha nothing to do with the transmission. Mind you the car was shifting into gears. I picked up my car two different times and and A.j guaranteed me the problem was fixed, neither times was the problem fixed. The third time he decided to tell me its the transmission and the want an additional $2300 for my transmission and made it seem like the money that was spent on the sensors was my fault that they replaced parts that had nothing to do with the issue. I asked for a manager and A.j told me several different times that e was the manager and that there was no one else there over top of him. After I picked up my car because A.j told me he refused my services because he did not like my tone, because by now I am furious that he is trying to rip me off. The wheel speed sensors, two, was no where near a thousand dollars and then he wanted to add the cost of the transmission while telling me that he had to fix the sensors before he could figure out what was wrong with the transmission. He left parts off my car that was not attached when I picked it up as well as left the trash of the workers in my car. So after trying to be scammed out of thousands of dollars, car left nasty inside and out, and treated with No respect I would have to say this has been the worst mechanic shop that I have encountered. A.j should not be at this company representing any longer the way he have no respect for the customers and/or any form of customer service, as well as he is NOT a man of his word, he guaranteed that he was gonna fix the problem, that he did and none of that happened. Having a person like this is bad for business because he sneaky, conniving and lying ways will cost you to lose a lot more business.
Employees Worked With
"This is my 2nd car I bought from Springfield Hyundai...."
This is my 2nd car I bought from Springfield Hyundai. Both times I worked with Tim from sales and Jack from finance. I never felt rushed or pressures to buy either of my cars just so they could make a sale. This time I really got the deal of a lifetime with my trade and drove home in a beautiful 2018 Elantra SEL. I recommend this dealer for anyone looking for a new or used Hyundai product. Thanks to Tim and Jack for getting it done for me again. As long as they keep treating me the way they do I will keep coming back.