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Springfield Nissan - Service Center

Springfield, MO

4.8
1,792 Reviews

1,792 Reviews of Springfield Nissan - Service Center

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July 25, 2023

Great service, I was in and out in less than an hour. Christian was a great service advisor. More

by ajohnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
July 23, 2023

Youngblood is always very clean, and friendly. They are very flexible when it comes to making an appointment. Andy and the crew are exceptional at their job More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars Carla. We are happy to hear Andy and Daniel did a great job. We appreciate you!

Helpful
July 22, 2023

Very helpful, good dealership, very helpful staff, easy to get around and locate things within the dealership More

by Sdhaze133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabra
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Jul 24, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are happy to hear Sabra did a great job. Thank you for choosing Youngblood.

Helpful
July 19, 2023

Honest courteous prompt respectful clean. Very awesome service department. I've been getting service at Youngblood for several years, and have never had a bad experience. More

by JBudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Springfield Nissan responded

Thank you for the 5 Star rating. We appreciate your continued business. Thank you for choosing Youngblood!

Helpful
July 18, 2023

This was my second time coming in, and it went perfectly. Im always in and out incredibly quick, and had time to enjoy a couple cups of complementary Starbucks coffee and fruit snacks in the waiting room. No More

by Matt Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Springfield Nissan responded

Thank you so much for the 5 Stars and for letting us know Daniel did a great job. We appreciate you! Thank you for choosing Youngblood.

Helpful
July 18, 2023

Always pleasant and didn't fuss about missing my appointment last week and worked me in. THANK YOU More

by Shari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Springfield Nissan responded

Hi Shari. Thank you so much for the 5 Star rating and for letting us know your visit and scheduling went so well. Thank you for choosing Youngblood. We appreciate you!

Helpful
July 18, 2023

Took car in to have a cam sensor replaced on my Nissan Xterra. Was quoted a price to fix and was suprised to find my final bill was 50% more than my original quote. I was told all of the extra billing was More

by brbutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Jul 18, 2023 -

Springfield Nissan responded

Good afternoon. We understand the frustration of unplanned maintenance so I did look into your complaint. What I found is you were in a year ago for the other cam sensor, so I broke it down. A year ago, our labor rate was $149 per hour, a year later our labor rate went up to $159 per hour. A year ago, it took 2.5 hours labor to replace the part for a total labor of $375.50. Your current repair took 2 hours for a total labor of $318. A year ago, the part was $158.03. This time, the part was $151.12. A year ago, your total repair order for parts and labor was $572.11. This time the total repair order for parts and labor was $519.77. We understand that you are frustrated and I hope this helps you with it broken down. I'm happy to send you copies of the repair order from last year so you can compare them side by side. If you would like to visit further, you can reach out to me, Connie Gainer - Owner Loyalty Manager at 417-882-3838 or cgainer@youngbloodauto.com

Jul 18, 2023 -

brbutton responded

Thanks for the response. However, I think if you investigated further you would see that my original billing was over $700 when I went to pick up my car. I informed the service advisor that handed me the bill that the amount billed was well over the amount quoted to me upon diagnosis prior to repair. He then acknowledged the substanyial price variance amd adjusted my bill. For which I am greatful.

Jul 18, 2023 -

Springfield Nissan responded

My apologies as I could not see that on the repair order as I was viewing the final copy, so that was definitely my error. I guess I'm confused what the overall problem is. The final price was less than the year before bill, regardless of how you get there. Your original advisor is out today with a sick baby, perhaps he had just not made the final adjustments prior to your picking up. There's so many different scenarios that could have been. But in the end, we made it right and charged you accordingly. We appreciate your business and hope that we will see you again going forward, but respect whatever decision you make. Please feel free to reach out anytime.

Helpful
July 17, 2023

Tori was nice and very helpful. They did not find what was wrong with my car, but I talked with the lead mechanic and he gave me things to look for next time it happens. More

by Nursemom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars and for letting us know Tori was helpful. We appreciate you!

Helpful
July 17, 2023

The service advisor Daniel was friendly, helpful, efficient, and professional. The waiting area was clean and comfortable, with refreshments. It was easy to schedule an appointment online, and the se More

by Olga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars and feedback. We are glad to hear Daniel was friendly, helpful and overall did a good job. Thank you for choosing Youngblood Auto!

Helpful
July 14, 2023

Excellent service every time. Knowledgeable friendly staff. Great amenities: spacious air conditioned waiting room with complimentary water and snacks, and free shuttle. More

by Elena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are glad to hear Chase took great care of you. We are also glad you enjoyed the amenities in our waiting room with the complimentary water and snacks. We appreciate you!

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