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Springhill Toyota
Mobile, AL
189 Reviews
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189 Reviews of Springhill Toyota
September 07, 2026
I am impressed with the service department. They explain everything well, always kind and courteous and knowledgeable without overselling work not needed. I intended to get service at a closer They explain everything well, always kind and courteous and knowledgeable without overselling work not needed. I intended to get service at a closer dealership but have stayed because the service is so good. More
by Suellen_phillips
Employees Worked With
Mature man
September 02, 2026
BUYERS — RESEARCH EVERYTHING BEFORE SIGNING AT SPRINGHILL TOYOTA. I bought a 2026 Grand Highlander Hybrid MAX Limited here. Steven Steinfield was my salesperson and did a great job working with me. Andrew TOYOTA. I bought a 2026 Grand Highlander Hybrid MAX Limited here. Steven Steinfield was my salesperson and did a great job working with me. Andrew in finance also worked with me and was willing to change the APR when I questioned it. Always check your rate before signing. My biggest issue was accessory pricing with Peyton Keiser. I was shown prices on a computer and thought they were normal Toyota prices: about $1,400 running boards, $460 all-weather mats and $160 cargo tray. When I questioned the prices, I was told the mats were originally $600-something and I was getting them for $460. 😂 But when I researched myself, Toyota’s price was around $248 MSRP, and I found genuine Toyota running boards around $548 discounted compared with the $1,400 quote. I understand paying a reasonable labor charge to install running boards, but not a difference that feels like $500/hour, especially when the mats and cargo tray basically just get placed in the vehicle. Be careful and verify the prices yourself instead of assuming the computer price you’re shown is Toyota’s price. Alabama taxes/title/registration have to be paid, but you can still negotiate an OUT-THE-DOOR total including them. Research OEM prices, check your APR, negotiate your OTD total, and if the numbers don’t make sense, walk away and try another dealer. I really hate feeling like I’m being misled, so buyers, please be careful. More
by stevenle023
Employees Worked With
Andrew finance, steven dealer, and peyton keiser accessory sale.
July 11, 2026
Beautiful dealership! Service writer is a smart, professional young lady with understanding and compassion. She lessons. I am never disappointed in her to get the job d Service writer is a smart, professional young lady with understanding and compassion. She lessons. I am never disappointed in her to get the job done. Sometimes the mechanics are are not always on it but, Megan will send the vehicle back through until the job is completed properly. Thank you, Kathryn Denomme More
by lanied2
Employees Worked With
Megan Service Adviser
June 13, 2026
Final (hopefully) edit (3). Spoke with Mike, & he said I was clearly the sort of person who deliberately gives 1-star reviews. He obviously looked into my profile, but didn't lo Spoke with Mike, & he said I was clearly the sort of person who deliberately gives 1-star reviews. He obviously looked into my profile, but didn't look at all the reviews I have given. He told me I should consider giving better reviews for businesses I have interacted with. Well, Mike, I looked at the low reviews you have received, and there is clearly a trend in “had an appointment, was still there for X hours with no communication”. After each one, the service manager or Mike responded with “thanks for the feedback, we’ll make sure to do better in the future.” Clearly, you haven't learned. And to switch the incident around to “Ian leaves bad reviews” is so passive-aggressive I’m not surprised that your employees have no notion of customer satisfaction. He said they had been having technical issues with the video of the inspection, and he didn't know why I wasn't given the evidence of the findings. Maybe it was because they were going to charge me $28 for a cabin filter replacement, even though it had clearly not been inspected - the contents of my glove box were exactly as I left them, and the catch to open the filter compartment is impossible to open. Note that at no point did I ask for a refund - I had written off the ~$150 as a "lesson learned" never to do business with this dealership again. Further Edit (2). Mike’s response below claimed he was on the call. He did not announce himself. When the service manager called me, he said he was just returning my missed call/voice mail and was not aware of the reason for my call. Why would a senior manager be (stealthily) on a call if they didn't know I was calling with a complaint? Edit 1. The Service Manager called me and, after discussing the case, said that if I came back in, they would do a more thorough inspection as long as I deleted this review. When I asked if I had heard him correctly, he denied saying it and said he would send me a refund for the inspection. Original review: I had an appointment time at 11am. When I made the call I specifically asked for a detailed inspection of the used Camry I had recently bought. I was told they did a 160 point inspection for $180. I was asked if it was OK that the report was emailed to me rather than hard copy. The person making my booking said that at the mileage I had (125k), they would need to check spark plugs and other 100-125k maintenance items because they couldn’t see a maintenance record (previous owner was a mechanic and did his own servicing). I arrived at 10:50 and was told it would take 90 minutes. After almost 3 hours of waiting, I texted the associate, and he came to tell me that he had waited on a senior tech and that he had only just started the inspection. When I mentioned the 11 am appointment time, he said that was just for check-in, not the inspection. If I had been told this at the time, I could have made alternate arrangements. When I finally got the hard copy report (he said he couldn't email it to me) it was only 30 items ($150), not 160, and basic things like the battery test results and the details of axle boot repair were missing. I asked if there were pictures to support the findings and he said no. While I was checking in he took a call from another customer and I clearly heard him say that he had reviewed the video of the service and was able to confirm the findings. This appears to be standard operating procedure, but I was not allowed to see it. As part of my process I uploaded the report to Chat GPT which highlighted the missing items on the report, including the lack of inspection of the spark plugs which I had been promised on the initial call. When I told Daniel I had run it through AI and had some concerns, he walked away and muttered "we don't use AI here". Maybe you should start and achieve better quality inspection results and give your people some customer service training. Needless to say I will not be returning and will let everyone know what a More
by Camry Owner
Employees Worked With
Daniel
May 25, 2026
Had a great experience @ Springhill Toyota during my service appointment with Ryan Foster. Definitely will bring back my 4Runner for next service. service appointment with Ryan Foster. Definitely will bring back my 4Runner for next service. More
by siegfredagen048
Employees Worked With
Ryan Foster
