Springs Automotive Group- Englewood

If I could give SAG and Dan negative stars, I would. They sold me a lemon, and the games they've played since then would make Jigsaw proud. I bought my first car from them in October for $18,000, and They sold me a lemon, and the games they've played since then would make Jigsaw proud. I bought my first car from them in October for $18,000, and I didn't actually get to drive it for another month due to multiple breakdowns that cost thousands. There was a warranty on the car, but I had to fight so hard and so unnecessarily to get them to do the right thing. Every problem took DAYS of back and forth to get them to handle the situation, and then the actual repair would be about a week or more with no communication. There have been so many issues with this car from top to bottom. For example, after I got my oil changed the first time, I was informed and shown the proof that whoever changed it last (Springs Automotive) jammed the oil cap in there so that it was now essentially useless and would need to be replaced. This was the cheapest fix at $12.99, but from top to bottom, this car was handled carelessly. By far the worst part, has been their treatment throughout the whole process. I understand things happen but to be treated with respect is the most basic decency that we can offer each other. Springs Automotive has shown no interest in offering that or even a watered-down consumer level version of it. Sometimes, I haven't been sure they even understand the concept. They've been nothing but unprofessional, aloof, and callous. One of the managers- Dan Eaton- is also a flagrant misogynist. An almost satirical example happened before I purchased the car and had to speak to Dan briefly about a financing aspect. He talked to my boyfriend the entire time even after both of us corrected him that I was the one with the money and knowledge of the car I was purchasing. Throughout the rest of this ordeal, the other managers tend to placate (shout out to Shana for Oscar worthy performances!), pass you around, or give you the ol' "I'll call you back" and never do. Dan does actually talk to you, but he talks to you like a child (or a poor, dumb woman) and puts the blame on you until he finally concedes that he's doing you a massive favor by handling his business. I drive about 30 miles a week. I work from home and live within walking or close driving distance (5 miles) to most everything I need. I haven't driven long distances or in the mountains since the initial month of repairs in November. Still, this car broke down again last night for the very first problem that was supposed to have been fixed and a brand new problem. It put me in an unsafe situation, and I'll be out at least $4,000 for repairs. While I always ask not to speak to Dan, he was the only one available this go round. At this point, I didn't expect anything from SAG but at these costs I had to say that I tried anything and everything. I told him what was happening; he didn't listen. He hinged only on the brand new problem and went from that angle to excuse and blame. I know based on past experience that this would just be another drawn out ordeal with a dead end. For a moment of levity, I would like to note that while SAG was obviously not repairing the car, the service department did use their time to stick a "Springs Automotive" decal on my bumper each time- letter by letter - after I kept removing it. I had to ask them to stop. It might have been a laughter of derision (or hysteria, if you ask Dan), but it sure did make me laugh every time! Financially and mentally, this will certainly have a longer term impact on my life. After paying for these repairs, I'll have to get rid of this car for one that I can trust as I prepare to move cross country. I don't have the energy to make a company care. The last fight I have in me is sharing my experience, so that others can make better, more informed decisions. If I can save even one person from going through this with Springs Automotive Group, that's all I want! More

Sara and the group at SAG Denver was great! From my first email inquiring about a vehicle I heard from Dan within 15 minutes and the process was friendly and seamless throughout! From my first email inquiring about a vehicle I heard from Dan within 15 minutes and the process was friendly and seamless throughout! More

Good price and friendly people. Mary Jane was professional and very helpful.. Fast as well. Mary Jane was professional and very helpful.. Fast as well. More

Sara, I can’t say enough wonderful things about her. She was knowledgeable and kind. I would recommend her to anyone. They are lucky to have her 10/10 recommend She was knowledgeable and kind. I would recommend her to anyone. They are lucky to have her 10/10 recommend More

Springs Automotive Group has very friendly staff who added the personal touch to the buying process. added the personal touch to the buying process. More

MJ and Allen were absolutely amazing! ! From picking me up at the airport to making sure I was all set to head home, truly the best car buying experience ever. Thank you both again and I c ! From picking me up at the airport to making sure I was all set to head home, truly the best car buying experience ever. Thank you both again and I can’t wait to do business again!! More

everything went very well, it was a great experience and they were very courteous. Thanks they were very courteous. Thanks More

Very pleased with my experience at Springs Auto Group. Everyone I had an encounter with was absolutely amazing ! Everyone I had an encounter with was absolutely amazing ! More

Mary Jane and Shana were so helpful thank you all soooooo much!!!!!! They won’t leave you disappointed much!!!!!! They won’t leave you disappointed More

Martin was quick to aid to us in a polite and respectful manner. Thank you!! manner. Thank you!! More