Spruce Pine Chevrolet GMC

BIG SHOUTOUT TO Spruce Pine Chevrolet GMC I just wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, wanted to take a moment to recognize their outstanding customer service… or should I say, their impressive lack of it. 👏😂 My stepson, his wife, and their three young children recently purchased an SUV from this dealership. Less than TWO WEEKS after purchasing it, the transmission completely failed. Now, before anyone says it — yes, they did not purchase an extended warranty, and yes, I understand that gives the dealership something to stand on. But here’s the part that really leaves a bad taste in my mouth: Not one phone call. Not one message. Not even a simple, “We’re sorry this happened. Is there anything we can do to help?” Nothing. That’s especially disappointing because my husband and I have purchased multiple vehicles from Spruce Pine Chevrolet over the years, and I have always made them one of my first choices when it came time to purchase a vehicle. We’ve supported their business, trusted them with our purchases, and recommended them to others. I understand that dealerships can’t be responsible for every mechanical failure that happens after a vehicle is sold. That’s business. But customer service is a choice. When a family with three young children has a major vehicle failure less than two weeks after buying a vehicle from you, you don’t necessarily have to fix it for free. Sometimes, simply picking up the phone and showing that you care goes a long way, or even offering to help pay some on the new transmission. Instead, the message we received was essentially, “You didn’t buy the warranty, so good luck.” So here’s my shout-out: Congratulations, Spruce Pine Chevrolet. 🏆 You may have technically had the warranty argument to stand on, but you certainly didn’t have to stand on it while completely ignoring a family who just spent their hard-earned money with your business. Loyalty is earned. Customer service matters. And sometimes the way you handle a problem after the sale says far more about your business than the sale itself. I sincerely hope the next family that purchases a vehicle from you gets the customer service that we expected after all these years of doing business with you. Because sometimes it’s not about what you are legally obligated to do. It’s about what you choose to do.#Generalmotors #sprucepinechevrolet More

Our experience of buying the traverse at spruce pine chevy was excellent.The best we have ever had.Our sales person Joseph was courteous,knowledgeable,no pressure and very kind. chevy was excellent.The best we have ever had.Our sales person Joseph was courteous,knowledgeable,no pressure and very kind. More

From start to finish absolutely horrendous service from this dealership. I bought a truck from this place and I regret even walking in the door. The sales man from the start screwed up my information in th this dealership. I bought a truck from this place and I regret even walking in the door. The sales man from the start screwed up my information in the computer so I Had to go to the bank that serviced my loan and get the phone number fixed. They then let me drive almost three weeks on a tag that was supposed to be transferred off my old truck . so I was driving illegally that whole time. There's more but final straw is I scheduled a first service on my truck through there app for a Friday service. Received multiple emails reminding me of service. I go there on the 3rd of July to find they're closed for the holiday. At no point did I get a call saying they're were closed. I go up they're and the sales person tell me I shouldn't have scheduled through the app cuz it doesn't work right. xxx??? Really??! I was scheduled to leave for a a trip out west on Monday but now I have change my plans because this dealership can't seem to get anything right . Again the biggest regret is ever walking through the doors of this place to do business. More

Great experience. Professional in every way. No hassles and a smooth transaction. Thank you to all. Professional in every way. No hassles and a smooth transaction. Thank you to all. More

I had a oil change/tire rotation. I was charged for the tire rotation and filling each tire to the proper psi. That DID NOT happen. Tires were NOT ROTATED and the psi was the same whe I was charged for the tire rotation and filling each tire to the proper psi. That DID NOT happen. Tires were NOT ROTATED and the psi was the same when I dropped off the vehicle. (I checked before I got there). I don't care to pay for services rendered but I don't like to pay for something that didn't happen. More

Ethan was great and made our purchase easy and hassle free. We will be back for our next vehicle purchase. free. We will be back for our next vehicle purchase. More

Small mountain dealership with friendly, low pressure service. We've bought a couple of vehicles here in the last few years and have always had a good experience. service. We've bought a couple of vehicles here in the last few years and have always had a good experience. More

Joseph and the rest of the staff at Spruce Pine Chevrolet GMC treated me like family. Joseph was very professional and pleasant to work with. He is very knowledgeable about the GM products he sells. Chris, t GMC treated me like family. Joseph was very professional and pleasant to work with. He is very knowledgeable about the GM products he sells. Chris, the finance manager got my deal approved and went the extra mile to see it got done when others failed. Spruce Pine did not brush me off like a handful of dealers did before finding Joseph and the rest of the team. I highly recommend this dealership. Thank you again. It will always be remembered. More

Great service good salesman who is very informative and helpful. Would recommend to any one. helpful. Would recommend to any one. More

Joseph was great to deal with from start to finish. We saw the car we wanted online and I stopped by the dealership but learned the car was in transit from the manufacturer. Joseph helped us through th We saw the car we wanted online and I stopped by the dealership but learned the car was in transit from the manufacturer. Joseph helped us through the process of reserving the car and took our deposit. The car arrived a week ahead of schedule! The process could not have been better. Thank you, Joseph! More