"I would like to extend my appreciation to all of the..."
I would like to extend my appreciation to all of the members of the Service Department for their level of excellence. Every time I have brought in a vehicle for service, they make sure we have the right items being taken care of and the work is always done without issue. I would also like to extend my thanks and appreciation to all of the Mechanics and Service Techs doing the work on the vehicles as well...because they are also part of the success of the Service Department for St. Charles Hyundai. THANK YOU!
"In the middle of August, I decided it was time to upgrade..."
In the middle of August, I decided it was time to upgrade from the Veloster I had to a new 2020 Kona FWD. I checked around two different dealerships and then checked in with my Salesperson, Ban Macormic (from whom I have bought other Hyundais previously). Had had several on the lot and I decided to road test one. After that was all complete - I wanted to see what the offer would be if I decided to purchase a new one. After reviewing all of the offers, it was pretty much a no-brainer that here is where I'll stay. I liked the Kona so much, I actually found they had one '20 Kona Ultimate AWD left so I purchased it. As usual, there was no pressure and we worked out the numbers in no time. I took delivery of the Kona on August 31, 2020. Another easy (and satisfying) purchase. I will ALWAYS recommend St. Charles Hyundai to my friends. Another job well done! **Please note that I gave all of those involved 5-star ratings because they truly deserve it.**
"Recently, I purchased a 2019 Hyundai Santa Fe from..."
- Joseph B.
Recently, I purchased a 2019 Hyundai Santa Fe from St. Charles Hyundai. Here are my findings. The dealership was one of the largest in size and was very well maintained. They had a good selection of both new and used vehicles in stock. The general staff was friendly and even opened doors for me occasionally. The sales representative assigned to me, Mr, Jeffrey Morris, was very knowledgeable, friendly, and willing to spend a great deal of time with me. He did not pressure me in any way and was very matter-of-fact in answer to my questions on options. He also went over all the features, both major and minor, of the vehicle. During the test drive, Mr. Morris had me try different streets at different speeds so that I would understand the car's performance.
Lastly, I worked with the business manager, Mr. Shae Washburn, who was very professional, thorough, and relatively quick. He honored my financial requirements and never tried to "over sell" me. When I wanted to make a major change to the financial requirements that had already been agreed to, he readily complied and did not complain. Importantly, Mr. Washburn gave me options that I was not aware of, but welcomed, and were structured to save me money.
Since I am an elderly person, I have made a number of car purchases in the past. Dealing with St. Charles Hyundai ranks in the top three in being enjoyable. The dealership certainly helped me believe in their motto that they "make amazing happen". I definitely will return to them when I make my next car purchase.