St Charles Toyota

Have you ever purchased a new car and have been anxious and stressed from beginning to end? Have you ever been extremely on your toes because you know that somewhere some how the dealer will screw you over and stressed from beginning to end? Have you ever been extremely on your toes because you know that somewhere some how the dealer will screw you over, hiding weird up charges or upselling you with 100 things? I have been looking for a new car this past year. I looked at different brands and different dealers. I saw the great reviews Bob Pearson had and reached out to ask some general information on a Rav4. Imagine that in about 2 months time he was able to locate an allocation for me that was within my budget and the color I wanted... in these crazy times I didn't have to settle! Bob Pearson was communicative the whole time, and if he wasn't sure of something he didn't feed me some BS answer. He would tell me he didn't know but would find out. He walked me through the whole process and was amazing through the delivery of the vehicle. Imagine my surprise the next day after delivery he texts me. Giving me ideas on something I could do with my car that we had chatted about during delivery. He still was thinking about how to make my experience great long after he had made the sell. Bob Pearson has a customer for life. Additionally, he was able to be great because of the team that helps him. I greatly believe that not one person can be great. It takes a team. His manager Rob Lyle was able to help Bob get me the color and features I wanted, even gave me 2 options. Darrick Wiseman was the finance manager. Let me tell you what a non nerve wrecking moment that experience was. Darrick walked me through a few warranty options, and when I told him I didnt want certain ones. He removed them off the table. No fighting, no selling, no push back. He knew where my head was at and we were able to make something work on one add on I definitely wanted. This message is long and almost to much, I agree. But I am trying to put into words what a great experience I have had with this team. More

Bob Pearson was easy to work with and kept us informed during the whole process. This was our first time buying a car and I felt confident in my decisions because Bob guided us the whole way ! during the whole process. This was our first time buying a car and I felt confident in my decisions because Bob guided us the whole way ! More

Best car buying experience of my life! Staff were exceptionally knowledgeable, immediately likeable, undeniably honest, and unsparingly helpful. It was like I had worked with this team for years. If exceptionally knowledgeable, immediately likeable, undeniably honest, and unsparingly helpful. It was like I had worked with this team for years. If you want to experience the exception to the rule in auto buying, you must see these guys. More

i was shopping for a new to me (used) Toyota and found some great vehicles online at St. Charles Toyota. I sent an inquiry about a RAV4 and started working with Robert "Bob" Pearson. Bob worked with me o some great vehicles online at St. Charles Toyota. I sent an inquiry about a RAV4 and started working with Robert "Bob" Pearson. Bob worked with me on a few vehicles, providing options & pricing info. Bob was great to work with & extremely knowledgeable in every facet of my purchase! From my first interaction with Elizabeth Kendhammer via the internet to talking about Big Ten sports with the owner Steve Alf - everyone at St. Charles Toyota was fantastic! To close out the deal with Finance Mgr Efren Martinez. More

I crossed shopped Highlander, Palisade, MDX. First Acura experience was anything but luxury. All the dealers just kept trying to get me to come as if some how magically my wallet would grow and I"d have mo experience was anything but luxury. All the dealers just kept trying to get me to come as if some how magically my wallet would grow and I"d have more to spend. Few tricked me with their lies to come in. St Charles was totally different, I inquired online and next day had email from owner to just check in. I replied with some concerns and he totally listened and responded with options, had his mgr Rob follow up. Rob gave me all the info I asked, never once pressured me to come. Bought new highlander a few days after! More

I purchased a used 2011 Jeep Wrangler from this dealership and WOW...I have to say It was the best buying experience I have ever had. Bob Pearson was wonderful to work with, the entire process was dealership and WOW...I have to say It was the best buying experience I have ever had. Bob Pearson was wonderful to work with, the entire process was so fast and smooth!! We drove almost 4 hours to buy from them and would do it again!!! Thanks Bob, Darnell and Israel for your help More

I just purchased a preowned rav4 from St. Charles Toyota and I couldn't be happier with how the process went. Bob Pearson with my main point of contact he was very helpful, knowledgeable and friendly. He ma and I couldn't be happier with how the process went. Bob Pearson with my main point of contact he was very helpful, knowledgeable and friendly. He made sure all my questions and concerns were met and he didn't try and pressure me into buying anything I didn't need. Efren Martinez also did an excellent job answering any other questions I had and walked me through the pricing for the vehicle. Darrick Wiseman handled all the financing paperwork, everything went real smooth. St. Charles Toyota will definitely be the first place I look the next time I'm looking for another car, and I would certainly recommend them to anyone who is car shopping. Thanks guys! More

I chose a pre-owned car and continued to interact with St Charles team. Words are not enough to describe how supportive, understanding and cooperative St Charles team was. BDC Jasmin Munoz was very accommoda Charles team. Words are not enough to describe how supportive, understanding and cooperative St Charles team was. BDC Jasmin Munoz was very accommodative with my changing schedule, Robert Pearson was very knowledgeable, patient and attentive product specialist and Finance Manager - Darrick Wiseman was very understanding of our need. I also thank Izsrael Leiva for enabling smooth buying process. Thank you St Charles team. More

When is the last time you went car shopping and it was a great experience? I just purchased a new 2021 Toyota Camry from Brittany at St. Charles Toyota and it was a great experience! St. Charles Toy great experience? I just purchased a new 2021 Toyota Camry from Brittany at St. Charles Toyota and it was a great experience! St. Charles Toyota offers their best price up front so it’s not hours of back and forth. Now you might be thinking, “how good is that price?” Yep, thats exactly what I thought so I shopped around - online & at the dealerships. I went to two other local Toyota dealerships and had the usual experience - hours of negotiations, giving me garbage pricing hoping I hadn’t shopped and had to deal with one very rude GM who thought he could bully me into his price. St. Charles Toyota best price (offered to me immediately) on a 2021 Toyota Camry XSE was very competitive. In fact it was better than another local Toyota dealership price on a 2020 Toyota Camry SE (lower model). I will note, the 2020 Camry did have several dealership add ons, which bumped the price up but I found those to be a waste of money anyway. I also want to mention I worked with Brittany’s manager (Rob) and Roger in finance, both of whom were also easy to work with. Roger had all the paperwork ready to go, explained everything to me and made the process painless. My experience at St. Charles Toyota was refreshing from start to finish! It was nice to work with a team of people who were easy to work with, didn’t give me the run around on pricing and made the experience pleasurable. If you are looking for a new Toyota, I highly recommend Brittany, Rob & Roger at St. Charles Toyota! More

Ordered a set of mud gaurds for my Camry 2-3 weeks ago. Made an appointment a few days later over the phone to have them installed. Called today (the day before the appointment) to verify the time. No ap Made an appointment a few days later over the phone to have them installed. Called today (the day before the appointment) to verify the time. No appointment in the system. I guess they are getting a set of mudguards back then, and I'll find another dealer that actually does what they are supposed to do. More