St Charles Toyota

Bob Pearson was wonderful! He was transparent and BEYOND helpful. It was a great experience and I would highly recommend him and dealer to anyone! helpful. It was a great experience and I would highly recommend him and dealer to anyone! More

Bob Pearson was fantastic! He was thorough throughout the entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendh entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendhammer were also kind and efficient. I would recommend this dealership to all my friends. This is the fourth car purchase between my immediate and extended family from St. Charles Toyota. More

Great customer service!! Thank you to Robert Pearson from went above and beyond to purchasing our first Toyota Highlander as well to the dealer manager Israel leiva. Thank you Thank you to Robert Pearson from went above and beyond to purchasing our first Toyota Highlander as well to the dealer manager Israel leiva. Thank you. Great and professional service!! More

St Charles Toyota I had a great experience with my salesperson and the no haggle price was helpful. I will return for another vehicle. I appreciated the time spent on d I had a great experience with my salesperson and the no haggle price was helpful. I will return for another vehicle. I appreciated the time spent on discussing features of the car as safety is my priority and I haven’t owned a Toyota previously. More

Great experience I had a great experience at this dealership. Bob Pearson was amazing!! He made the whole process easy and stress free. He was extremely knowledgeable I had a great experience at this dealership. Bob Pearson was amazing!! He made the whole process easy and stress free. He was extremely knowledgeable and made sure I was comfortable with any and all decisions. He was not pushy at all like many, but instead truly had my best interest in mind. I couldn’t have asked for a better experience and I absolutely love my new car! Thank you Bob! More

Excellent Experience Adam Costa knew every used vehicle on the lot and HONESTLY gave me his guidance and expertise. He addressed all our concerns in a timely manner and im Adam Costa knew every used vehicle on the lot and HONESTLY gave me his guidance and expertise. He addressed all our concerns in a timely manner and immediately understood exactly what I was looking for. Efren Martinez patiently explained the documents needed and all was achieved expediently. I wish everyone did business this way. Communication skills all around were excellent. A truly unexpectedly pleasant experience! More

Fantastic experience! St Charles Toyota is honest, more than fair, and they provide a calming, hassle free atmosphere. The salespeople are non commission, the price is St Charles Toyota is honest, more than fair, and they provide a calming, hassle free atmosphere. The salespeople are non commission, the price is preset so there is no game playing. The listed prices are more than fair.. My salesman Bob Pearson was extremely knowledgeable. He provided the calming atmosphere.. On the test drive Bob made sure that I would feel comfortable handling the Corolla. He patiently had me use the backup camera to park, demonstrate the tight turning radius of the car, the ability to "stop on a dime" with a no hands on steering wheel staying unmoved, etc. He explained Everything about the car. There was zero pressure and Bob made sure that I understood everything about the car. Cafax is provided. I wish that I could give Bob Pearson and St Charles Toyota more than just five stars. And yes, I bought the car. More

Excellent & Friendly Robert Pearson was the salesman, that helped me purchase my pre-owned vehicle. I had to return a few times, to complete the whole transaction. But, Ro Robert Pearson was the salesman, that helped me purchase my pre-owned vehicle. I had to return a few times, to complete the whole transaction. But, Robert, along with Israel Leiva & Efren Martinez, helped me & were very patient on waiting for me, to get all the information needed to complete the sale. I will recommend ST. CHARLES TOYOTA to everyone. More

Great Everyone was very friendly and helpful. I knew what I was looking for so I knew the price was great. I always wanted car shopping to be easy and that' Everyone was very friendly and helpful. I knew what I was looking for so I knew the price was great. I always wanted car shopping to be easy and that's what this experience was. Bob gave me very useful information and truly catered to my needs. It couldn't have been more perfect. More

SHADY DEALERSHIP - Incompetent Techs & Service Mgr I went in to the dealership stating my speakers on the driver side was stat-icky and was cutting in and out. I was told that it was corroded wires. I went in to the dealership stating my speakers on the driver side was stat-icky and was cutting in and out. I was told that it was corroded wires. They didn't even go as far as to check the speakers as I was told that this was a common issue in the Corolla. So a few days later I called back and stated that I was still having the same issues and I returned and was told they would check the wiring and the speakers. Supposedly they didn't find a issue and they sent me on my way. So I gave it more time and the same issue. I was told by the Service Manager Ryan that if I take to another dealership and the issue was the speakers he said they would cover the cost. They also damaged my tinted windows while they were working on the door speakers near the window. I took my car to another Toyota dealership and right away they checked and said it was the speakers. So now St. Charles Toyota does not want to pay for the repairs to be done although I paid them for a service that was never completed. So as this story goes along, Phillip the CRM gave Toyota Corp a different story and they still want me to come out of pocket for something they should have repaired in the first place. Will never go back there again nor will I recommend them for anything. They have lost a customer for life!!!!!!!!!! More