St Charles Toyota

Great Buying Experience! I found the staff to be helpful and respectful and, I believe, fair with us. Andrew, the New Vehicle Product Specialist, and his manager, Chris, let I found the staff to be helpful and respectful and, I believe, fair with us. Andrew, the New Vehicle Product Specialist, and his manager, Chris, let us take all the time we needed without being pushy. Mark in Internet sales, was friendly and informative. He kept in contact without being bothersome. We got more than what we wanted for a good price. I will definitely recommend St. Charles Toyota to anyone interested in buying a new car. More

Great buying experience Just purchased our third new car from St Charles Toyota. Another positive experience in all respects. Many thanks to the staff: Rob, Andrew, and Rog Just purchased our third new car from St Charles Toyota. Another positive experience in all respects. Many thanks to the staff: Rob, Andrew, and Roger. More

No pressure car buying My last experience in a dealership was nine years ago and not very pleasant. Buying a car at St. Charles Toyota was 1000 times better. Very low pressu My last experience in a dealership was nine years ago and not very pleasant. Buying a car at St. Charles Toyota was 1000 times better. Very low pressure with knowledgeable staff who gave us a great price. I would definitely recommend buying here. More

Saturday service My maintenance light went in and I was in the area of the dealership on Saturday. I stopped in without appointment and thomas was quick to greet me an My maintenance light went in and I was in the area of the dealership on Saturday. I stopped in without appointment and thomas was quick to greet me and ask if he could help. I asked if they could help me, he checked and asked if I had 45 minutes to wait. They got it in,checked it over reviewed the inspections and washed it in the 45 minutes he stated. About as quick as I could image for oil change and tire rotation without notice. I would suggest trying his service team out. He was very courteous to us. More

No haggle car shopping This is a great place with up front pricing. There's no back and forth or waiting while the sales person "checks with his manager" on the price. The This is a great place with up front pricing. There's no back and forth or waiting while the sales person "checks with his manager" on the price. There's no bs. Rob is a manager there (new vehicle) and treated me great. In full disclosure I didn't end up buying a car there (I ended up going with a used highlander from a different no haggle Toyota dealership that had what I wanted in stock) but I would still recommend checking them out. More

Muy buen servicio Nos atendieron con mucha amabilidad y respeto, se los recomiendo uno de los mejores servicios que e recibido vayan y compren y pregunten por Alain Nos atendieron con mucha amabilidad y respeto, se los recomiendo uno de los mejores servicios que e recibido vayan y compren y pregunten por Alain More

Very good experience We purchased 2015 Camry from St Charles Toyota with a pleasant experience. Derek R. in Sales is patient, honest, thoughtful but never pushy. The other We purchased 2015 Camry from St Charles Toyota with a pleasant experience. Derek R. in Sales is patient, honest, thoughtful but never pushy. The other Derek in Financial Dept is also very helpful, going thru each option clearly with us without playing any tricks. He even went through our old Camary maintenance history with us, in order to help us make a good decision. Thanks St. Charles toyota! More

I had a horrible experience at this dealer. Like Sarah H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my H's experience, I brought my car in for service and due to negligence St Charles Toyota created a whole problem. I went in with three lights on on my dash. They ran diagnostics, did an oil change and some recall work on the rear suspension. They did not have the part to fix my original issue so they ordered it and sent me on my way. When I left I had FIVE warning lights on. Since my part was due in in the next day or two I figured I'd let them know when I came back. When I got to my next appointment they found the new problem but wouldn't take responsibility for it. I insisted they fix it no charge and ended up being asked into a side office. I was basically interrogated like a common criminal and put on the defensive. They gave me $50 off of the new $400 repair. Over the next few days I talked to the Toyota National Hotline, another Toyota dealers service manager, and an online Toyota mechanic w 30 years of experience. They all said the same thing, St Charles Toyota (specifically RON BLUM the service mgr) is being dishonest with you! I WILL NEVER DO ANY BUSINESS THERE AGAIN! More

I came in with my 25 year old son to test drive a prius and to buy it. Were treated so poorly we felt as if they did not even want to sell us a car. the quote they gave us seemed very high. Intersting, we and to buy it. Were treated so poorly we felt as if they did not even want to sell us a car. the quote they gave us seemed very high. Intersting, we bought the same prius in Lincoln Park in the City for THOUSANDS less than the quote St Charles gave us. I am furious because we are loyal repeat customers. WE have bought at leat 4 vehicles from this dealership. I wish I had a nickle for all the minutes I sat in that waiting room waiting for my 45 minute oil change that ended up taking 2 1/2 hours. I'd be rich! Since this awful experience we have bought a Prius from the dealership in lincoln Park and I got a Rav 4 in Naperville and had a delightful experience. And guess what... they have loaners! Asta la vista St Charles. More

Ray Miller was friendly, knowledgeable and honest. He understood my needs and treated me fairly and made me feel comfortable at this family dealership. I would recommend Ray for your next new or used veh understood my needs and treated me fairly and made me feel comfortable at this family dealership. I would recommend Ray for your next new or used vehicle. Israel was the finance manager and he was quick and efficient while dealing with the paperwork. No pressure from the time I arrived till the time I picked up my vehicle. More