St. Cloud Subaru

They never remember to set my clock in the car. It is so complicated, that's one thing Subaru could make easier so the normal person could do it by themselves. It is so complicated, that's one thing Subaru could make easier so the normal person could do it by themselves. More

The service center was very good at scheduling my appointment and very welcoming when I brought my car in. The service was completed in the time that I was told. The waiting room was very clean and c appointment and very welcoming when I brought my car in. The service was completed in the time that I was told. The waiting room was very clean and comfortable. More

It was easy to check in and get the service started and it was quick and they reset a light. it was quick and they reset a light. More

Online scheduling is great -- service was done quickly and everyone is extremely friendly. It was also helpful that the technician explained what would happen at the next service appointment and what to e and everyone is extremely friendly. It was also helpful that the technician explained what would happen at the next service appointment and what to expect in terms of time and cost. More

Salesperson was good but a little green, manager (Justin) was pushy, unclear/vague in responses, and quite frankly the single reason for our lower rating. His chewing gum while talking to us was gross. He is was pushy, unclear/vague in responses, and quite frankly the single reason for our lower rating. His chewing gum while talking to us was gross. He is not at all a good representation of Subaru's calm vibe. Randy the finance guy is good. More

Subaru Fan big time. Excellent service. This was a big service at 30k miles. Love the dealership and the service department. Everyone is so professional. Excellent service. This was a big service at 30k miles. Love the dealership and the service department. Everyone is so professional. More

The service during my oil changes is always top notch. The explanation and speed of an oil changes are above average. I feel like royalty! The explanation and speed of an oil changes are above average. I feel like royalty! More

Excellent! !! Friendly, professional, knowledgeable. Superb service! Easy to work with and understanding about a service call issue. !! Friendly, professional, knowledgeable. Superb service! Easy to work with and understanding about a service call issue. More

Very efficient friendly staff. Nice to offer refreshments. Clean environment Staff listened to concerns ,answered questions Nice to offer refreshments. Clean environment Staff listened to concerns ,answered questions More

Went in for my 24,000 Mile oil change and check-up, check-in and check-out was pleasant the people were decent. Got home and looked at the video they took while servicing my vehicle and found out that check-in and check-out was pleasant the people were decent. Got home and looked at the video they took while servicing my vehicle and found out that they did not replace my cabin filter but they charged me for one. I called the service manager and was told that the mechanic replaced my cabin filter and states he has the old one still which I find that hard to believe. He tried to mitigate the situation and offer a replacement engine filter no charge but this doesn't explain why they charged me for something that was clearly never done in the video and the service manager acted like it was no big deal I showed this service video to several people for an opinion and they all say the same thing, the mechanic said he looked at the engine and cabin air filter they looked alright no service needed so he put them back in. More