St. Cloud Subaru

My 23 Outback was recently in for routine maintenance and two warranty issues. Routine maintenance was fine. Warranty issue one was passenger seat cooling fan malfunction- after running continuously fo two warranty issues. Routine maintenance was fine. Warranty issue one was passenger seat cooling fan malfunction- after running continuously for 30–60 -90 minutes on long drives the fan would go from whisper quiet to a grinding sound like a piece of wood being cut by a power saw. I was informed the fan was replaced but the replacement buzzes annoyingly. All one would have to do to understand this is to compare the driver seat fan, whisper quiet, to the passenger seat fan which is loud. Either the parts used are defective or the installation was improper. Very disappointing. Warranty issue two is a longstanding problem dating to the winter of 23-24, when the suspension would groan and squeak when traveling over uneven surfaces, I.e., driveway entrances and exits, breaks or uneven seams in pavement, potholes , speed humps, etc. At first, it was just the rear suspension, but over time it has affected all four wheels. I told the service advisor when I checked in the vehicle for this visit that the groaning squeaks happened when I entered the dealership driveway and all the way to the service bay. Yet nobody claims to hear anything. Suddenly I was told the tires were “cupped badly and recommended replacement”. Why now? This vehicle has been brought to dealer service for tire rotations every 6000 miles since new. The noise has been going on for almost two years and now the tires are bad? I’ve concluded that no one takes this seriously . I took my vehicle to a trusted local tire dealer who services my non-Subaru vehicle, who said he’d never heard of what I had been told. The alignment of all four wheels was corrected and I was told I could continue to drive on the tires if I wanted, since only part of the tires was affected. Since I want to get to the bottom of this, I spent over $1200 for new tires and alignment. I need to drive the vehicle extensively to determine whether or not the noise is gone. If not, I will escalate this matter to Subaru corporate. In the meantime, my oil changes and tire rotations will be performed by my trusted local shop. More

Went for an oil change with no appointment and they got me right in. Very polite and came to let me know it was done even though they could have texted me. Highly recommend for service of any kind. me right in. Very polite and came to let me know it was done even though they could have texted me. Highly recommend for service of any kind. More

I always receive good service with my Subaru Forester at The St.Cloud location. Appointments are easy to get and the repair job or maintenance is always done right and with a great attitude. I also enjoy The St.Cloud location. Appointments are easy to get and the repair job or maintenance is always done right and with a great attitude. I also enjoy their free shuttle service so I don't have to sit around waiting. More

I was welcomed and treated like I knew something about cars. They explained what was wrong, what needed to be done, and showed me diagrams. I had a snack and something to drink in the comfortable waiting cars. They explained what was wrong, what needed to be done, and showed me diagrams. I had a snack and something to drink in the comfortable waiting area. No time at all and I was out the door. More

Very happy with St Cloud Subaru. Service adviser (Cris) was friendly and very helpful. Routine service was performed in a timely and efficient manner. Always enjoy coming in for an Service adviser (Cris) was friendly and very helpful. Routine service was performed in a timely and efficient manner. Always enjoy coming in for an oil change. More

Great dealership! Went for a 12k service, was 2 hrs early and they got me in right away. I was in and out before my scheduled appt. My salesman Kris saw me pull in and Went for a 12k service, was 2 hrs early and they got me in right away. I was in and out before my scheduled appt. My salesman Kris saw me pull in and came to find me to say hi. Staff was very accommodating. The accessories staff was very helpful in answering a lot my questions. More

St. Cloud Subaru always gets the job done. Whether picking up parts to change oil, having routine maintenance done, or buying a car, the employees are friendly and helpful. Because Subaru's are so re picking up parts to change oil, having routine maintenance done, or buying a car, the employees are friendly and helpful. Because Subaru's are so reliable, I don't have to visit often. More

Very nice people doing great work. Clearly explained the service provided. Good place to do business Clearly explained the service provided. Good place to do business More

I have come to this dealership since 2015 when I purchased our first Subaru hatchback Impreza and have continued to trade 5 times since then to driving the 2025 Forester Sport. I have never been d purchased our first Subaru hatchback Impreza and have continued to trade 5 times since then to driving the 2025 Forester Sport. I have never been disappointed in the professional service received from every person working there in every department. More

Very knowledgeable, friendly, and fast service. Took the time to explain everything done and future replacements for next visit. Took the time to explain everything done and future replacements for next visit. More