St Cloud Toyota - Service Center

Shameful business practices and not the first time! I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has I dropped my car off for oil change at 7:20a.m. and at 9;14 received a txt saying tech recommended bin air filter $66 and and that right rear tire has nail in it, repair $41.86. I called to explain another issue I listed on the key drop off envelope and learned that my car was NOT yet on the lift for it’s service and multipoint inspection. I asked about the tire and was told there was a nail in it and they could plug it for $41.86. I told them not to touch the tire or cabin filter. My question.HOW COULD THEY KNOW THESE THINGS IF THEY HAD NOT PERFORMED THE INSPECTION YET? When I picked car up Dan was not available and the person who helped me said the procedure was to look the car over when on the lift. I took my car home and two of us spent 45 min inspecting both rear tires NO NAIL. I drive 120 miles a day so I have a strong interest in not being stranded; I also won’t be taken advantage of by unscrupulous service providers! Last time I had service they DIDN’T INSTALL A FILTER CARTRIDGE (I drove for 5000 miles and it was only discovered when I had to go somewhere else to get serviced on short notice) then were very condescending (manager Ben) when they said it wasn’t possible to leave it out. Eventually they acknowledge their mistake, gave 5 free oil changes. At that change they also tried to sell me windshield wipers. I might have fallen for it except I put new wipers on the week before. When I brought this to the service writers attention he passed blame on to the tech. These two back to back visits seem to demonstrate a shameful pattern of business practice not rare mistakes. Ben and his staff could use some customer service and integrity training. More

Oil change I have service with Toyota for oil change. Dan Pope was the assign person for the service. He was friendly, and the service was done in a timely manne I have service with Toyota for oil change. Dan Pope was the assign person for the service. He was friendly, and the service was done in a timely manner. More

Best Service Center in town I bought my 2018 Avalon last year, and had a great buying experience thanks to Rob Brink. Its been a year now and I just had the 2nd oil change. Trent I bought my 2018 Avalon last year, and had a great buying experience thanks to Rob Brink. Its been a year now and I just had the 2nd oil change. Trent Braun and the rest of the service team do a great job! I'm not surprised this service dept. was voted best in St. Cloud area. More

Pleasant Surprise I just bought a used Prius C from a local non Toyota dealer, and plan to take it to Texas to visit relatives. The local dealer couldn’t answer many qu I just bought a used Prius C from a local non Toyota dealer, and plan to take it to Texas to visit relatives. The local dealer couldn’t answer many questions about the car as they weren’t familiar with it. I wanted to make sure it was ready for a long trip so I scheduled an appointment to check it over. I had 2 pleasant surprises, 1. Car was in great shape. 2. No charge for the visit!! More

Very friendly Friendly glad to help you got the job done on time washed the vehicle asked if their was any other concerns coffee was good reception area was clean Friendly glad to help you got the job done on time washed the vehicle asked if their was any other concerns coffee was good reception area was clean More

quick and thourough service They greeted me as I pulled in the shop and started service very soon after that. The service was done quickly and they did a though job on the inspe They greeted me as I pulled in the shop and started service very soon after that. The service was done quickly and they did a though job on the inspection, and performed the services that were appropriate. Overall a very satisfactory visit. More

Great recall repair experience It was very important to have my vehicle repaired at a shop that has the most expertise and equipment to work on my vehicle. They did a great job. It was very important to have my vehicle repaired at a shop that has the most expertise and equipment to work on my vehicle. They did a great job. More

Trent provided excellent service. Trent went beyond what I expected. He took photos of the damaged condensor and emailed them to my insurance company so I could submit a claim. He wa Trent went beyond what I expected. He took photos of the damaged condensor and emailed them to my insurance company so I could submit a claim. He was professional and kind. More

Service Friendly staff and excellent service. Worked completed in a timely manner. I would recommend this dealership to my family and friends. Excellent exp Friendly staff and excellent service. Worked completed in a timely manner. I would recommend this dealership to my family and friends. Excellent experience every time. More

As always, excellent friendly service. Brought our 2018 Rev 4 in for, 10,000 mile service check. We love coming to St. Cloud Toyota, and working with Rick Knettel. We've been doing busi Brought our 2018 Rev 4 in for, 10,000 mile service check. We love coming to St. Cloud Toyota, and working with Rick Knettel. We've been doing business with them for 14 years. More