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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,084 Reviews

3,084 Reviews of St Cloud Toyota - Service Center

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March 22, 2019

Excellent work at a fair price. My only criticism is that the waiting area is too small for the number of customers this dealership serves. Very crowded, with substandard amenities. More

by roseandandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

St Cloud Toyota responded

Thank you for your feedback! We appreciate having you as a customer.

March 21, 2019

Great appointment Excellent service. The appointment was scheduled on time. They took the car in quickly and finish the work on schedule I would recommend getting yo More

by JIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Braun
March 21, 2019

Wait wait and more wait I waited 2 hour for a simple oil change. The cost was over $60.00. Wow. The waiting area was not a pleasant place to be. People were on there phone d More

by JWIDMAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Hommerding
Mar 21, 2019 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We are very sorry to hear your experience with us. This is definitely not the standard of service we aim to provide. We would like to discuss your experience further. Please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

March 21, 2019

Needed emergency help & they did it! Had our car towed in around lunch time. They made time to handle the issue & I picked the care up at the end of the day! More

by BRUCE33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2019

Great experience The service was great and everyone was friendly and helpful. Highly recommended! The best place in the area for top notch Toyota service and knowledge More

by ryan.bregier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ismail Abukar, Tyler Hommerding
March 16, 2019

Excellent again Once again you all have done an amazing job with all I needed. You fix what I asked and I feel went above and beyond trouble shooting my other auto s More

by MELROSEKEN06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2019

Great service My handler was pretty nice and gave enough information about the car. I asked to run a chronic some specific stuff. He did those and gave me a good de More

by anushkahewarathna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hommerding
Apr 22, 2019 -

St Cloud Toyota responded

Thank you for the great review! we appreciate having you as a customer.

March 14, 2019

Reg Service No one seems to listen very well. Main concern they have is make sure you give them the highest rating for survey. Even when I bought new vehicle, th More

by J5BUZVIK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Trent Braun
Mar 21, 2019 -

St Cloud Toyota responded

We want to sincerely apologize for your negative experience at St. Cloud Toyota. We'd like to learn more about your situation and what exactly happened. We want to make things right. Please give us a call at 320-253-2581. We look forward to hearing from you and earning back your business.

March 14, 2019

Great service We dropped the car off the night before for an 8:30am oil change and alignment. Service department called in the morning to verify our request for the More

by marthatimm@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hommerding
Apr 22, 2019 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having your business.

March 14, 2019

Mr Pope Dan is what every customer looks for . Professional, Knowledgeable Efficient and has the best customer focused Skills you can imagine! He and Ben and More

by Woods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Knettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Feldewerd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

St Cloud Toyota responded

Thank you for the great review and thank you for choosing St. Cloud Toyota!

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