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Star Auto Mall 191

4.5

94 Lifetime Reviews

3730 Nazareth Pike, Bethlehem, Pennsylvania 18020
Call (484) 324-6090

94 Reviews of Star Auto Mall 191

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March 28, 2015

"Great"

- sik0411

I had a very good experience. I feel like I got a great deal on my car. I knew what I wanted and the process was quick and smooth.

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Recommend Dealer
Yes
Employees Worked With
Rob Boty
November 07, 2014

"GREAT!"

- Oliver Sun

Kevin is the dealer. He is very friendly and persuasive. He knows exactly what you want and offers a great deal that you are not going to refuse.

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Recommend Dealer
Yes
Employees Worked With
Kevin Toomey
May 30, 2014

"Great Prices but No Frills, Mostly Auction Cars"

- thrilled_buyer

I was enticed into Star Auto Mall because of their listings on the internet. When I showed up, Tonya started working with me, but said, basically, "all the salesmen are busy helping other customers right now, so I guess I can help you." That didn't inspire a lot of confidence, and even though I had sent in notice that I was interested in four or five cars ahead of time, they clearly hadn't kept track of what they were and we never talked about two of them. This place is definitely no frills, and I don't mind that if it helps keep prices low. However, I was pretty amazed at the disorganization. Tonya left partway through my visit, and so Hector took over, but he kept taking care of totally other things (including paperwork) and made me wait, and wasn't even clear on which cars I had test driven. Nobody ever even talked me through the features of the cars, they just pulled out the ones I mentioned and sent me off on a test drive. Tonya even pointed out the shortfallings in one car. I liked being able to test-drive by myself, but it was a little disconcerting to me that nobody seemed to know what was going on. I got the distinct impression that they had no idea what cars were even in stock, and I get that, given their volume, but things might have gone better if I had been able to interact with an actual salesperson who cared or took me seriously. Also, I applied for financing on one of the cars, and they were able to get me approved, but the interest rate they quoted was four times higher than the deal I ended up closing elsewhere. I can't help but wonder if my experience would have been different if my husband came along as well.

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Recommend Dealer
No
Employees Worked With
Tonya, Hector, and the Finance Lady
Mar 16, 2018 -

Star Auto Mall 191 responded

Hey sorry for all the negative vibes you got from us and our business, have changed things around completely in the last few years and will try to do everything we can to earn your business and make it up to you. We move a ton of units and if we are ever super busy my name is Shival and I would love to help you and take care of you, so please give us a call at 610-419-3222 and give us a chance to make it up to you

March 13, 2013

"This dealer is a festival of poor people skills and..."

- SelenaMagic814

This dealer is a festival of poor people skills and bumbling incompetence. The salesman I was working with dissappeared for about 30 minutes, leaving me with somone else's personal information. Everyone was rude, sarcastic and partonizing. The car I was interested in was priced so far over book value that no banks would approve it. When i didn't agree to those rediculous terms, I was belittled and yelled at. Will be shopping elsewhere.

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Recommend Dealer
No
Employees Worked With
Dave, others
Mar 16, 2018 -

Star Auto Mall 191 responded

hey we were relatively young at that time, please give us a chance to make it upto you, give us a call at 610-419-3222 and we can discuss doing something further together, my name is Shival you can just ask for me!!! thank you

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