Back

Star Auto Mall 512

Bethlehem, PA

4.3
1,141 Reviews
Contact Dealership

3439 Bath Pike

Bethlehem, PA

18017

Directions

By Type

Showing 1,141 reviews

November 03, 2023

They were accommodating by allowing us to test drive multiple cars and did not pressure us into anything. More

by abmanning89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Star Auto Mall 512 responded

Here at Star Auto Mall 512, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 02, 2023

We have a fast leak on back left tire. Our personal mechanic states car was sold to us with dry rotted side walls. Rtnd to dealership for inspection. NO corrections were made to issues. More

by jonbohn77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Parvaz Ramin
Nov 02, 2023 -

Star Auto Mall 512 responded

Hello jonbohn. We did check the tires and saw no dry rot. The tires were made less than 2 years ago and almost full thread. You have to understand that outside service stations do try and make money on service and do say things to make that money. If you have anymore questions feel free to reach out.

Nov 02, 2023 -

jonbohn77 responded

The back rear tire wont stay inflated. I dont know what to tell you.

October 30, 2023

I bought a nice used car last month. Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on tes More

by Dad58
Purchase Time
Recommend Dealer
No
Employees Worked With
Xavier White
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maalik McKoy-Cohen
Nov 02, 2023 -

Star Auto Mall 512 responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Glenn Chookolingo General Manager (484) 898-8100

Nov 02, 2023 -

Dad58 responded

Thanks for your reply. The only resolution to this issue is to fulfill your warranty obligations and to pay me what you owe. I gave copies of the invoices to Joseph, your Service department manager, totaling more than $580 which I paid out to make this vehicle whole. To reiterate what has already been said, I got approved for this the last time I was in your dealership and told I would receive payment in a matter of days. It has been several weeks. Let’s settle this matter.

Nov 02, 2023 -

Dad58 responded

You should already know that I didn’t receive your check. I did receive the registration and plates that were sent FedEx. If you have a replacement check prepared for me, I will pick it up. Just let me know.

October 29, 2023

Everyone was very friendly and ansewered my questions. The best thing of all was that they were not pushy at all and the vehicle that I purchased sold itself. More

by ruthmann1348
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Oct 30, 2023 -

Star Auto Mall 512 responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Star Auto Mall 512.

October 29, 2023

Car needs new indicator light and radio display goes to black while driving. Tried to contact the salesman (Pete) never got call back to set up a work order with service. Chad Guffy 2014 BMW 3 series More

by GUFFYCHAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Parvaz Ramin
Nov 02, 2023 -

Star Auto Mall 512 responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to call me. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and I would love the opportunity to get more details to see if we can turn this situation around for you. Glenn Chookolingo General Manager (484) 898-8100

October 28, 2023

This dealership i found to be one of the best that goes and beyond to put you into a vehicle of your liking. trust and believe i know coming from me with a low credit score they made things happen that i c More

by kwgee502
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asdrubal Pichardo
Oct 30, 2023 -

Star Auto Mall 512 responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 28, 2023

They sold me a car withput properly inspecting it. And then when brought back in under 90 days im told "its my problem toale it to the dealer". The vehicle has been back pver 3 times since end of july More

by jamiecali08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Parvaz Ramin
Nov 02, 2023 -

Star Auto Mall 512 responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Glenn Chookolingo General Manager (484) 898-8100

October 26, 2023

Best dealership in town ❤️ I love the way they take care of customers and they have good pre owned vehicles! More

by AZMATKHAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MANNY PAJI
Oct 27, 2023 -

Star Auto Mall 512 responded

It's fantastic to hear that Manny provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Star Auto Mall 512!

October 25, 2023

Parvaz was wonderful and helped us find exactly what we needed! He was patient while we looked at multiple options and got us a great deal when we finally decided on our vehicle! More

by RANDIJ_705
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Oct 26, 2023 -

Star Auto Mall 512 responded

Randi, Thank you so much for your wonderful review! We are thrilled that Parvaz had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Star Auto Mall 512!

October 22, 2023

Great experience and great customer service. Answered all questions that were asked and gave a description of the car More

by Tyler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Star Auto Mall 512 responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Tyler, for choosing Star Auto Mall 512!

...
18
...