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Star Auto Mall 512

Bethlehem, PA

Overview
Employees
Reviews
Vehicles
4.3
1,140 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,140 reviews

October 26, 2022

Parvaz in sales was great, service dept is horrific . they mismatched my tires on my Mercedes More

by dob68541
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parvaz Ramin
Report | Print
Oct 29, 2022 -

Star Auto Mall 512 responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Glenn Chookolingo General Manager (484) 898-8100

Oct 30, 2022 -

dob68541 responded

What's there that you can do? This is after the fact. A customer should not have to fight to get what they're entitled to. Daniel O'Brien 15 GLA Mercedes

October 26, 2022

Very courteous and friendly. And I enjoyed the coffee, extremely impressed w the kcups. And the whole experience was very low pressure and every member of the star team was extr More

by skipparella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parvaz Ramin, Emmet Obyrne, Maalik McKoy-Cohen, Adrian Rosario
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Oct 27, 2022 -

Star Auto Mall 512 responded

Skip, It's great to hear that we were able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Star Auto Mall 512!

October 25, 2022

Great dealership! They will help you to get the car you want and walk out satisfied. More

by dram1026
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Report | Print
Oct 25, 2022 -

Star Auto Mall 512 responded

Thanks for your feedback on your recent visit to Star Auto Mall 512. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 22, 2022

Amazing experience! Maalik was extremely helpful and made the process seamless! Each person we dealt with was pleasant and made us feel right at home! More

by Rap1230
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maalik McKoy-Cohen
Report | Print
Oct 23, 2022 -

Star Auto Mall 512 responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Maalik and our team, and we look forward to working with you again.

October 22, 2022

Maalik was the greatest salesman i ever worked with. Didnt even drive the car and he sold me in it More

by C.gittens610
Recommend Dealer
Yes
Employees Worked With
Ted Craig, Maalik McKoy-Cohen
Report | Print
Oct 23, 2022 -

Star Auto Mall 512 responded

Thank you so much for taking the time to share your feedback with us. Maalik and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 21, 2022

It was absolutely the worst experience I ever had buying a car not fun at all More

by Rinkipd
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parvaz Ramin, Emmet Obyrne, Maalik McKoy-Cohen, Adrian Rosario
Report | Print
Oct 26, 2022 -

Star Auto Mall 512 responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Glenn Chookolingo General Manager (484) 898-8100

Oct 26, 2022 -

Rinkipd responded

Robert Rinker 2826 Daniel Bray Hwy. Frenchtown, NJ 08825 After a week of waiting for the emergency cable and brake in back wheel my sales men told me it was all fixed. So I drove only to find that nothing was fixed. I had to repair these things my self.. I will send the bill. That would be a good way to repair my faith in Star Auto Mall cell 908-267-5129

October 21, 2022

Maalik was an amazing person to work with ! Even while he was so busy !! Definitely recommend More

by damariscolon01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maalik McKoy-Cohen
Report | Print
Oct 23, 2022 -

Star Auto Mall 512 responded

It's fantastic to hear that Maalik provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Star Auto Mall 512!

October 21, 2022

Malik helped me get my dream car even though he was super busy helping others! More

by Jcorriere
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maalik McKoy-Cohen
Report | Print
Oct 23, 2022 -

Star Auto Mall 512 responded

Thank you so much for your kind words for Maalik, and for taking the time to leave us this wonderful feedback!

October 18, 2022

Attentive to need. Customer Service was okay and I the inventory was alright. They didn't force a sell and I really liked that. More

by V.JACKSONCODY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Report | Print
Oct 19, 2022 -

Star Auto Mall 512 responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your experience here at Star Auto Mall 512.

October 16, 2022

Somewhat Unprofessional, Takes a while to get things done. They wait until the last minute to tell you something. Good cars & Good people to resort to if someone isn’t helping. More

by Mike Sampson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
Report | Print
Oct 20, 2022 -

Star Auto Mall 512 responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Mike, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Glenn Chookolingo General Manager (484) 898-8100

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