Star Buick GMC

I have purchased 3 trucks, my son 1 and my brother in law 1 from this dealership. I would have continued to purchase all my vehicles through this dealership up until my last experience. After 3 purchases t 1 from this dealership. I would have continued to purchase all my vehicles through this dealership up until my last experience. After 3 purchases the way we were treated once the deal was done was crazy! Ignored phone calls, lies! During our negotioation it was said that we have to get the hitch out of our current truck so the deal would not happen that day. We were told "Oh it's no problem we will take that out for you". When I get there suddenly it's a big deal, I kept saying maybe we should just wait we can remove the hitch in a few days. They then agreed it would be taken care of they would have someone in the service department remove the hitch. Of course after they said it would cost $100 which we refused and spoke to the manager about. Then we get a call saying no they can't do it unless we pay $400.. Then they stopped taking/returning calls even to the manager! Eventually my husband had to go lay in their parking lot removing the hitch himself without the proper tools because again he was laying in the parking lot! Thanks for the wonderful customer service. Hope your $100 or $400 since it changes by the minute was worth loosing 3 customers over! I will never ever purchase from your dealership again. I will go somewhere that isn't in such a hurry and doesn't tell customers lies to get a deal done. More

From the moment Marcos began working with me, I felt that he listened to and cared about my wants and needs for a new vehicle. He was very personable and took his time to get to know me which helped him to b he listened to and cared about my wants and needs for a new vehicle. He was very personable and took his time to get to know me which helped him to be able to explain certain selling points about the vehicles that appealed to me. He also got to know me on a personal level, making the car buying experience less stressful and tense. I have never felt more comfortable being at a car dealership than I did while at Star (Easton). I would recommend this dealership to anyone who is looking for quality service and quality vehicles. Every time I sit in my new car, I remember the great experience I had at Star. Marcos went out of his way to make me feel comfortable, happy, and satisfied with my purchase. Service like this is hard to find, but I found it at Star. More

I purchase a 2013 GMC Sierra 1500 today, this is my fifth new vehicle from Star Buick GMC and the third this year. I have purchased 20 new vehicles in my 64 years, all GM cars and trucks. I return to deale new vehicle from Star Buick GMC and the third this year. I have purchased 20 new vehicles in my 64 years, all GM cars and trucks. I return to dealers because of the way I am treated, price, vehicles on hand, and service center quality. I have experienced the highest level of courtesy and professionalism in every area. Follow up from the owner on down has been outstanding. I will encourage anyone who asks about where to buy or service a GM vehicle to go to Star Buick GMC. More

Marcos was very helpful and willing to work with us. We were looking at quite a few vehicles at different dealerships, and he was very patient and accommodating to our needs. In fact, Marcos came in on hi were looking at quite a few vehicles at different dealerships, and he was very patient and accommodating to our needs. In fact, Marcos came in on his day off to get our deal done. I am very happy with our experience with Marcos. More

During my lifetime (60+years), I have purchased many cars & trucks, the dealership experience at STAR Buick GMC - Easton was great with no hassles, no run around and no gimmicks. I had been searching on week & trucks, the dealership experience at STAR Buick GMC - Easton was great with no hassles, no run around and no gimmicks. I had been searching on weekends for a GMC Sierra 1500 truck for a couple of months both in PA and NJ. My wife and I are new to PA and the Lehigh Valley area, I stopped in one day on my way home from work just to look at the trucks when I met Marcos Nascimento (new car sales consultant) what a nice guy! From the time I met Marcos he listened to me while I was explaining what I was looking for in a truck. Marcos is very knowledgeable regarding the GMC Sierra and he took the time to explain all the details in clear terminology. He answered all of my questions and concerns. I did not feel pressured into making the deal. Two days later when my wife and I went back to pick up the truck, Marcos met us at the door and greeted both of us with respect and kindness. Again, Marcos went over some additional questions we had and then provided us with a tour of the dealership introducing us to additional staff and showing us where the service and the nice customer waiting areas were located. Then, Marcos escorted us to the truck and once inside the truck went over all of the operating systems and their functions with both of us. Marcos always gave both of us his complete attention, and he never rushed us. Marcos made our buying experience here at STAR one of the most pleasant times without any hassles, now that's truly great customer service! I will recommend Marcos and the STAR dealership to all of our friends & relatives. Thank You Marcos for going the extra mile!!! More