Star Chrysler Jeep Dodge Ram
Queens Village, NY
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Didn’t fix car My car was having engine trouble and was serviced at Star for 9 days. When the car was returned I was charged $400 and the engine light was still on. My car was having engine trouble and was serviced at Star for 9 days. When the car was returned I was charged $400 and the engine light was still on. After bringing it to another dealer I learned that it needed a new engine. The car was still under warranty and the engine was installed at no charge. More
Oil Change on a Friday Service staff communicated well, Service waiting area was clean (tv kept freezing up). The best part was Service accepted the car at the appointed tim Service staff communicated well, Service waiting area was clean (tv kept freezing up). The best part was Service accepted the car at the appointed time. The car was returned to me without any signs of work being done. Nice Clean operation. I will be back. I have referred others to your dealership. Keep up the good work. More
My experience was good. The overall experience was good, the place was clean, the service rep was kind, knowledgeable, professional, and the wait wasn't too bad either. The The overall experience was good, the place was clean, the service rep was kind, knowledgeable, professional, and the wait wasn't too bad either. The price quotes were clearly exorbitant, but otherwise ok. More
It was much better than the last time I came I have given the 5 star rating because,compared to the last time I went. This time was great. The last time i waited over five hours for an oilchange I have given the 5 star rating because,compared to the last time I went. This time was great. The last time i waited over five hours for an oilchange. This time was a little less than two hours. Big improvement.. Thanks to Angela. and the person that worked on my vehicle. Keep improving guys. Great job this time around. More
Service dept I like that I can make an appointment to have work done on my vehicle in the same day and don't have to leave it for servicing. Teresa is a hard worke I like that I can make an appointment to have work done on my vehicle in the same day and don't have to leave it for servicing. Teresa is a hard worker and GREAT at her job and she is reason that department runs very good. She id the reason we have continued to come there. Me and my husband do miss Daryl, he was very good as well. More
Rob the Mgr is great guy extremely customer oriented Rob found exactly the car I was looking for great customer oriented skills...... The sales associate jaun was extremely helpful and very nice to my ch Rob found exactly the car I was looking for great customer oriented skills...... The sales associate jaun was extremely helpful and very nice to my children.... they went above and beyond to find the car I was looking for...... More
Went for a recall Theresa was quite helpful and made sure I was well taken care of. The process was quick and easy and it didn't taken incredibly long for my issue to b Theresa was quite helpful and made sure I was well taken care of. The process was quick and easy and it didn't taken incredibly long for my issue to be resolved. More
Great customer service The staff was very professional. They greeted me as soon as I walked in and gave me the option of waiting in their lounge area which looked very cozy The staff was very professional. They greeted me as soon as I walked in and gave me the option of waiting in their lounge area which looked very cozy or leaving the dealership and they’d call me when the vehicle is ready. More
Service The customer service was quality and the rep was professional and tried she best to find me a deal on 3 oil changes & 3 tire rotation. The customer service was quality and the rep was professional and tried she best to find me a deal on 3 oil changes & 3 tire rotation. More
Greatness and surprising My experience here was great! Surprisingly quick too. They went out of their way to make sure I had everything I wanted. I shopped around and no one b My experience here was great! Surprisingly quick too. They went out of their way to make sure I had everything I wanted. I shopped around and no one beats their prices. Just go here and find out for yourself! More




