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Star Chrysler Jeep Dodge Ram

Queens Village, NY

4.2
1,810 Reviews

211-10 Jamaica Ave

Queens Village, NY

11428

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Showing 1,810 reviews

June 14, 2022

PLEASE STAY FAR AWAY FROM THIS BUSINESS! !!!!!!!!! Absolutely the worst service department in the world. They have had my 2011 Dodge Grand Caravan that has a lifetime warrentee from Mopar More

by lechner718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager Ronnie or Kenny or Cesar
Jun 28, 2022 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

Jul 29, 2022 -

lechner718 responded

Over 17 weeks have now passed since my appointment with Star to have my 2011 Dodge Grand Caravan repaired under the Mopar Lifetime Warrantee. As of todays date, July 29, 2022 I am no closer to my car being repaired than I was 17weeks ago. As per Ms. Alexandria at Mopar MVP warrantee 800-521-9922, Mopar MVP has been waiting on a revised worksheet from Mr. Cesar from the service department of Star, for the repairs on my vehicle since June 15, 2022. The original worksheet has multiple errors which include double billing, addition errors and parts listed that have nothing todo with the items being repaired. Mopar has sent numerous emails as well as phone calls to Mr. Cesar and Mr. Ronnie the service manager at Star but as of todays date no one has responded. In addition, the two outstanding recalls still have not been addressed. I have attempted to contact Mr. Cesar at Star, the last time being today July 29, 2022, but he did not answer my call or request for a call back.

Jul 29, 2022 -

Star Chrysler Jeep Dodge Ram responded

You have posted on multiple sites the same thing. You have retained legal counsel and are actively pursuing legal action against us and we look forward to resolving this. We are working with Mopar and our attorneys as we previously stated.

Jul 31, 2022 -

lechner718 responded

How many platforms I post the truth on or the litigation is irrelevant. The only point that is relevant is that Star Chrysler Jeep Dodge Ram has had my vehicle for more that 17 weeks, has not properly summited the paperwork to Mopar MVP (as per their representatives) so that it can be approved for repairs under warrantee, or addressed any of the outstanding recalls in that time.

June 10, 2022

I was charged for an incomplete job. I came in due to a message flashing in my dashboard that the radio needed service. I paid for the service. the message is still there. More

by Wilhem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DROPATI J. SUMRAH
Jun 16, 2022 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

June 10, 2022

Advisors are a bunch of jokers and not very knowledgeable on what they are advising on .I will not take my vehicle there to get my tires rotated nor will I ever buy another vehicle from there or recommend Th More

by Kellman 5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisors
Jun 16, 2022 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

June 10, 2022

Worst customer service ever! I would never recommend anyone to come here. My vehicle has been there for a month now. I have called several time to get an update and no one knows More

by Dshaw2925
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kenny
Jun 16, 2022 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

June 07, 2022

The last time I was there for an oil change I was done pretty quickly. More

by brittgordon16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Reddick
Jun 28, 2022 -

Star Chrysler Jeep Dodge Ram responded

Thank you for rating Star Chrysler Dodge Jeep Ram! We appreciate it and look forward to working with you again in the future!

June 07, 2022

It was a smooth purchase and the sales rep were very nice and helpful. Will def purchase from them again. More

by Meli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Rai, Damien Reddick, Milton Jerez
Jun 16, 2022 -

Star Chrysler Jeep Dodge Ram responded

Meli - thank you for rating Star Chrysler Dodge Jeep Ram! We appreciate it and look forward to working with you again in the future!

June 07, 2022

Worked with milton and he and the staff were wonderful. They worked with me every step of the way! I don't regret coming in. Thanks guys!! More

by Maureengunpat29
Recommend Dealer
Yes
Employees Worked With
Milton Jerez, Mike Cruz
Jun 16, 2022 -

Star Chrysler Jeep Dodge Ram responded

Maureen - thank you for rating Star Chrysler Dodge Jeep Ram! We appreciate it and look forward to working with you again in the future!

June 06, 2022

My service Advisor was prompt in getting back to me with the issues that need to be addressed and giving me a full feedback on the progress of my vehicle More

by Englishboys5290
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tequan Grant
June 05, 2022

It alright service just take to long but I’m satisfied so it a ok More

by LISAKHAN12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhonatan Rubio
Jun 16, 2022 -

Star Chrysler Jeep Dodge Ram responded

Thank you for rating Star Chrysler Dodge Jeep Ram! We appreciate it and look forward to working with you again in the future!

June 03, 2022

No hassles. Very honest salesperson. Milton and Persaud is the best. Quick and easy transaction. More

by code10001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Persaud on Financial Dept, Leon Rai, Milton Jerez
Jun 16, 2022 -

Star Chrysler Jeep Dodge Ram responded

Thank you for rating Star Chrysler Dodge Jeep Ram! We appreciate it and look forward to working with you again in the future!

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