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Star Chrysler Jeep Dodge Ram
Queens Village, NY
1,810 Reviews
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Verified Customer
May 22, 2022
Very poor service. Wait 3 hrs for a simple oil change with an appointment. I made a7:30 appointment so I can get to work on time but didn't happened. I asked twice abou Wait 3 hrs for a simple oil change with an appointment. I made a7:30 appointment so I can get to work on time but didn't happened. I asked twice about the situation about my car and was told next 10 minutes. After 26 minutes I still didn't get my car. A gentleman just in front me on line got his car like a hour ago with the same oil change. After I paid my bill, I waited like 10 minutes and never receive my car. I had to physically gave the driver guy the paid receipt , he then took the keys on the wall and brought me my car. Nobody cares a xxxx about customer rather than to talk about their social life for the week end. I it take 3 hrs for a simple oil change with an appointment, then you have a problem. Don't blame covid, because I was monitoring the situation. You just lost a customer. Remember I lease ! I know you will not post this review but at least you know what is going on. More
by SPITAL2ND
Employees Worked With
Nope
May 21, 2022
The service work itself is fine. I've been going to this place for service (we bought the car there) for years, but the business processes have declined. 1) I booked the service res I've been going to this place for service (we bought the car there) for years, but the business processes have declined. 1) I booked the service reservation for 7:30 in the morning to check the "check engine' light and to get an inspection. I specified on the reservation menu that I would wait for the car in case nothing was really wrong. 2) I checked in on time. About two hours later the service rep told me that, because they had to investigate the 'check engine' light, they couldn't do the inspection...okay, fine. But then he told me that the car hadn't even been looked at yet...even though I was the second person into service that morning. He said that getting there early doesn't mean you will be seen sooner--it is up to the job dispatcher. So what's the point of asking people if they will wait if the dispatcher doesn't take that into consideration? 3) So about 11am (3 1/2 hours after my arrival) they tell me what's wrong and it will be about 5 hours work. Okay, that happens, and waiting that long doesn't make sense, so I take mass transit home and will return the next day. 4) The shop didn't call me to tell me the car was ready; I had to call to find out it was ready. Okay, that happens, too sometimes. I trek back to the shop (about 90 minutes via mass transit). 5) It's a big bill...about $1500; the service rep does do the right thing by me in terms of applying a discount coupon I had. 6) The final bite in the butt was this...I went to pay the bill with the passive-aggressive clerk who has been there for years (maybe it's not the same person, but then they seem to hire people with the same passive-aggressive personality). After I pay I notice that there is a note way high up in the upper left corner of the window that there is a 3.5% fee for using credit cards. I asked if that was new...Ms. Congeniality said that they had implemented it on January 1, 2022. This fee wasn't stated anyway on the bill I received, there was not notice I received from Star (again, I have been going to them for 11 years), the service rep didn't tell me, and she didn't tell me when I handed her the credit card...and like I said, it was posted way high up instead of right at opening where the documents and cards get sent back and forth and signed; I only noticed it after the entire transaction was done. At this point I was do done with the place that I just left, although I probably should have made her reverse the charge and use a debit card. Again, my experience is that the mechanics tend to do good work. I don't know if there is new management, but the client-interface side of the business needs a bit of tightening up. More
by Disappointed-regular-customer
Employees Worked With
The Person at the payment window, and one service guy.
May 21, 2022
Excellent customer service by Jen in service department and the professional attendants who took my car to the attendant who brought back my car and the professional attendants who took my car to the attendant who brought back my car More
by anterigi
Employees Worked With
Jen in Service department
May 17, 2022
Didn’t perform a thorough inspection, however implied that vehicle needed repairs!!!!always rushing and vey disorganized. Poor representation of a reputable company of Dodge. that vehicle needed repairs!!!!always rushing and vey disorganized. Poor representation of a reputable company of Dodge. More
by barringtons2013
Employees Worked With
Dropati sumrah
May 11, 2022
Friendly courteous and efficient service. Staff with excellent knowledge of product being sold and very helpful in setting up the fine details Staff with excellent knowledge of product being sold and very helpful in setting up the fine details More
by Compass22
Employees Worked With
Leon Rai, Damien Reddick
May 11, 2022
I was very satisfied with the attention received, the very professional, courteous and friendly customer service staff, as well as the reception delivery staff and delivery of the vehicle. very professional, courteous and friendly customer service staff, as well as the reception delivery staff and delivery of the vehicle. More
by WJCASTILLO17
Employees Worked With
Milton Jerez
