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Star Chrysler Jeep Dodge Ram - Service Center

Queens Village, NY

4.4
1,098 Reviews

1,098 Reviews of Star Chrysler Jeep Dodge Ram - Service Center

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July 31, 2021

Brought the fiat in for warranty service and was very please. Will return again. Conveniently located next to a dunkin donuts so you can get fat while waiting. More

by erics1203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Wilson
Aug 09, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to rate and review Star Chrysler Dodge Jeep Ram. We appreciate it and look forward to working with you again in the future!

July 26, 2021

I have been going here for work for six years and thirty seven days. If something was wrong they fixed it. They are wonderful. I will buy my next suv next year from them. More

by HUBWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of them are wonderful people.
Jul 27, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to rate and review Star Chrysler Dodge Jeep Ram. We appreciate it and look forward to working with you again in the future!

July 25, 2021

My service advisor was not helpful. My car was held for nine days just for a front end check. All during that time the advisor never called me to inform me of the status. After being told that the mechan More

by Purnellll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnold muicela
Jul 29, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

Jul 30, 2021 -

Purnellll responded

When is the best time to call and who will I ask to speak to?

July 23, 2021

They the worst ever I’ll never go back to them they really had me mess up and cost me a $1000 that I can’t never get back More

by Broughtonjackie7751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnold
Jul 23, 2021 -

Broughtonjackie7751 responded

I put my car in for repair on Tuesday and and call Friday to see was it ready never got a response and Saturday I call again and they close on Saturday so Monday I walk into the dealership to find out that my car never even been look at and nobody want to be responsible for this action I’m so done with this dealership I’ll never go back there or send anyone else

July 15, 2021

Everyone is good. Service is good. Communication is good. I am totally satisfied with everything. I have never had any significant problem receiving any service. More

by LYNDY26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold
Jul 20, 2021 -

Star Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to rate and review Star Chrysler Dodge Jeep Ram. We appreciate it and look forward to working with you again in the future!

July 09, 2021

I am very disappointed., I do not understand why it took I am very disappointed., I do not understand why it took your service department five hours to change a tire, last Monda, June 28th from 930 am un More

by 4242602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon
Jul 12, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

July 08, 2021

I bring my car to the dealership for repairs, I was told my car going to be diagnosed by 5:30 PM that day on 06/17/21, when I called that day I was told they don't have any mechanic to work on the car the c More

by jan.bielawski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor Andres M Mora
Jul 12, 2021 -

Star Chrysler Jeep Dodge Ram responded

Jan - we apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

July 08, 2021

I went there to have a few electrical problems checked. They quoted $2,100 to fix rear wipers and control module. I declined the repair since its too much. Had to pay around $350 to them for just checking More

by Aryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian
Jul 12, 2021 -

Star Chrysler Jeep Dodge Ram responded

Aryl - we apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

Jul 14, 2021 -

Aryl responded

I would like a refund for the so called “service fee” you guys charged. I paid 300+ dollars for you to cut the wires on my car?? Why? So that I won’t have a choice but to come back to you to repair it? Its ridiculous how you guys take advantage of customers

July 06, 2021

Reliable and professional service. Was able to schedule timely service and staff (Andres) assisted to resolve an issue that occurred during service with no charge. More

by Tomer.peer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anreas
July 01, 2021

They scammed you there, took my grand Cherokee which was under warranty because ok a loose air bag plug under the seat . How I know they laying is because I check that plug to reset it before I took the car More

by Rjaikaran04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Milton Jerez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. 844-291-4802

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