Star Chrysler Jeep Dodge Ram - Service Center

Total lack of service quality. The receptionist are rude with a lack of manners and curtesy to say the very least, this is how the company is represented these staff members should The receptionist are rude with a lack of manners and curtesy to say the very least, this is how the company is represented these staff members should show an adequate representation of the goals and model for your cooperation and if these are the faces and mannerisms that the customers get to experience first hand, then how do you expect to keep your customers. Upon taking payment for my service job the cashier spent most of her time fiddling with her phone trying to place a personal call, not once did she extend a pleasant acknowledgement, a hello, thank you or even a good-bye. Her stone faced expression held firm and the only exchange of words is when she said “sign here, use that pen right there.” Total lack of service quality as this was the one person I spent most of my time dealing with on a face-to-face interaction. Establishments that don’t treat people well won’t always last. However the one representative I did find to be helpful pleasant and courteous was my advisor Louis Senatore More

Fast and friendly Extremely friendly and courteous. Extremely efficient and knowledgeable staff. Very comfortable and well done waiting area. My reason for service was Extremely friendly and courteous. Extremely efficient and knowledgeable staff. Very comfortable and well done waiting area. My reason for service was a recall but they checked the vehicle from top to bottom anyway which was very reassuring in the quality of the Jeep product. Even though my wrangler is 9 years old it still runs an performs like new. More

Worst experience of my life! Horrible experience!!! My car was never fixed from the shaking.... every time I go it’s something else! And it’s a new car, a Jeep Compass 2016 smh I’ Horrible experience!!! My car was never fixed from the shaking.... every time I go it’s something else! And it’s a new car, a Jeep Compass 2016 smh I’ll be there again on Monday, I have a baby to raise and a job to go. Awful!!!!! More

A good experience I went for an inspection, no appointment was needed. While getting the inspection done I needed an additional key fob. They were busy, so I wasn’t s I went for an inspection, no appointment was needed. While getting the inspection done I needed an additional key fob. They were busy, so I wasn’t sure they’d be able to program the fob for me or I’d have to come back (which would have been reasonable - I didn’t have an appointment) but they managed to get my fob programmed at this visit. With my visit and overhearing them with other customers they offer you the most reasonable priced options to get your vehicle serviced and back on the road They give it to you straight without unnecessary extras and I respect that. More

It was cool, Lou kept me in the loop all the way. The only complaint, after an oil change, they don't always put the new sticker in your car for next scheduled oil change. This is my 3rd time leaving The only complaint, after an oil change, they don't always put the new sticker in your car for next scheduled oil change. This is my 3rd time leaving the service center with the same oil change sticker in my window. More

Fast and Courteous Went in with out an appointment and was recieved by Terry, she immedietly took me in and had me out with in 45 mins. Service with a smile. Went in with out an appointment and was recieved by Terry, she immedietly took me in and had me out with in 45 mins. Service with a smile. More

It’s always great Everytime I come there. I am always Satisfied. The job always get done and if something else goes wrong I can always come back and they get it done Everytime I come there. I am always Satisfied. The job always get done and if something else goes wrong I can always come back and they get it done More

Poor service poor communication The service center sat on the vehicle for 3 days to add a few quarts of transmission fluid . I had to call the service advisor several times to g The service center sat on the vehicle for 3 days to add a few quarts of transmission fluid . I had to call the service advisor several times to get an update he is our not return my call In the end. I took it to another shop. And had it. Repaired I and here thinking the service would be better but I will never come back More

Service & Customer Service I Came into the dealership for three recalls, service and an inspection. I specified that I had another appointment elsewhere that same day I was told I Came into the dealership for three recalls, service and an inspection. I specified that I had another appointment elsewhere that same day I was told I was going to be called prior to the appointment to pick up the car, I had to call them to see about the service of the car I was left waiting and waiting in the morning to be attended too basically ignored! The only one that actually asked me if everything was ok was the car maintenance man. Worst customer service ever! More

Terry Hynes Helpful. Polite. Accurate. Terry Hynes has always been cooperative. She makes the entire Chrysler experience enjoyable. Her know of the business a Helpful. Polite. Accurate. Terry Hynes has always been cooperative. She makes the entire Chrysler experience enjoyable. Her know of the business and her ability to navigate the system places the patrons that work with her at ease. . More