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Star Ford, Inc.
Streator, IL
63 Reviews
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Showing 63 reviews
June 06, 2018
It was a good experience! It was a very pleasant sale. I went to school with Mike and he was great! I moved home recently and knew that I wanted to purchase my car locally. It was a very pleasant sale. I went to school with Mike and he was great! I moved home recently and knew that I wanted to purchase my car locally. Mike knew what I wanted and it was pretty much a done deal. Thanks Hags! More
by phenders
Employees Worked With
Mike Hagerty
Helpful June 04, 2018
Buyer Beware of Used Cars BUYER BEWARE We purchased a used 2007 Nissan Murano in April 2018 from Star Ford in Streator, IL. The car they sold us was unsafe to drive on the ro BUYER BEWARE We purchased a used 2007 Nissan Murano in April 2018 from Star Ford in Streator, IL. The car they sold us was unsafe to drive on the road. After we purchased the car we took it to a tire shop for a 4 wheel alignment. The shop called me and told me they could not align the back tires because the K-Frame was totally rusted out. The mechanic told me the frame was so rusted out that driving this vehicle was dangerous and the rear end tires could fall off. The only option was to have our mechanic purchase a new K-Frame from Nissan and replace the old one. After it was repaired I called Star Ford and spoke to Nick Benson the general manager. He said they would not pay for any of the repairs because it was purchased “As Is”. I set up a meeting with the owner John Centoni to explain our concerns about the car. I brought the rusted K-Frame assembly for him to see and he stated “it was not necessary”. After insisting he finally did look at it. While we were discussing the problem he said that he could not pay for the repair. I suggested he pays for the parts and I would pay for the labor, again he said “I can’t do that”. I asked him if they inspect used cars before they sell them and he said, ”yes” and that his mechanic must have missed that. If the car was on a lift and inspected properly, it would be impossible to miss the rusted out K-Frame assembly. For Star Ford to sell a vehicle that is not safe is inexcusable and indefensible. If not for the technician at the tire shop this could have ended with an accident or even a possible death. The car should never have been sold to the general public. John stood there, listened, but did not respond to me. After 42 years in the service business I have learned that every successful business in the United States emphasizes two things, “Safety Is Job One” and “Customer Satisfaction”. Clearly, Star Ford does not believe in either. More
by fishing, mike81
Employees Worked With
Todd Spayer, Nick Benson, John Centoni
May 24, 2018
pleasantly surprised I have not purchased a car in years, and was not looking forward to the process based on previous experiences. I finally set foot in the dealership af I have not purchased a car in years, and was not looking forward to the process based on previous experiences. I finally set foot in the dealership after searching online for weeks, with a pretty strong idea of what I wanted and how much I was willing to spend. When I got there, I saw my intended purchase and it wasn't exactly what I needed. I left uncertain of what to do next. But the salesman had listened to me, and after checking in with me throughout the week, found me a different vehicle that perfectly fit my needs. I made the decision that day,and the process was quick and painless. He even delivered the car to my home and checked in again a few days later to make sure I was happy with my purchase. This was by far the best customer service I've experienced in a very long time. I would absolutely recommend this dealership and Nick to anyone in search of their next vehicle. More
by smtz80
Employees Worked With
Nick Durdan
May 18, 2018
Very pleased!! I have been a customer with Star ford for many years and they have always gone above and beyond to help our experience amazing! A special Thank You to I have been a customer with Star ford for many years and they have always gone above and beyond to help our experience amazing! A special Thank You to Brandon Urbance for all that he has done for me and my family!! More
by Wendydes77
Employees Worked With
Brandon Urbance
May 09, 2018
Excellent Service & Care Don was able to help me find a vehicle that best suited my lifestyle at a reasonable price. He is both personable and knowledgeable! Nick and Don made Don was able to help me find a vehicle that best suited my lifestyle at a reasonable price. He is both personable and knowledgeable! Nick and Don made my switching vehicles experience a breeze! Although we worked mostly with Don, Mike welcomed us into the dealership with a smile! All around I have good compliments to offer. More
by SLS
Employees Worked With
Nick Durdan, Don Drysdale
April 22, 2018
looking for a new truck in a specific color. Don was able to find several trucks in the color we wanted. We narrowed it down to the features we wanted and didnt want. Got a call the next day th Don was able to find several trucks in the color we wanted. We narrowed it down to the features we wanted and didnt want. Got a call the next day that it ws available how we wanted it. Had the truck in our garage by the end of the week. More
by TJ Mc
Employees Worked With
Nick Durdan, Don Drysdale
April 21, 2018
Pain-free I came to Star Ford looking for a used F-150. The vehicle I bought had great features for a good price. The sales people were knowledgeable and a plea I came to Star Ford looking for a used F-150. The vehicle I bought had great features for a good price. The sales people were knowledgeable and a pleasure to work with. I would recommend Star Ford. More
by ScottNowicke
Employees Worked With
Nick Durdan, Brandon Urbance
April 20, 2018
Great dealership Highly recommend this place been looking for a new car for a few weeks and went here to check out a vehicle and Had the nicest salesmen ever Nick D Highly recommend this place been looking for a new car for a few weeks and went here to check out a vehicle and Had the nicest salesmen ever Nick Durdan! Star made us feel Important, I Will definitely Tell my Friends and family about this place!! More
by pattym383
Employees Worked With
Nick Durdan
April 13, 2018
Awesome experience!! I can not thank Mr. Hagerty enough for taking such good care of me and putting me in the most perfect car!!! It's exactly what I wanted at an affordab I can not thank Mr. Hagerty enough for taking such good care of me and putting me in the most perfect car!!! It's exactly what I wanted at an affordable price. Mike was so kind, knowledgeable and helpful throughout the entire car buying experience and I highly recommend anyone to stop in and check out Star Ford!!! More
by Rsamek
Employees Worked With
Mike Hagerty
February 15, 2018
My new car The people here are awesome. They go above and beyond for you. I would suggestion anyone who wants to get a car to go to Star Ford. The people here are awesome. They go above and beyond for you. I would suggestion anyone who wants to get a car to go to Star Ford. More
by Abauman89
Employees Worked With
Brandon Urbance
